I have been using Starlight Packaging for a number of years. I can order small quantities to try. Larger quantities are always in stock. I have found the staff very polite and helpful. Deliveries... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Starlight have always resolved issues promptly. Molly is very helpful when issues with quality arise although it is very rare. One of their suppliers sent a batch of poor quality cookipack lids but as... See more
Company replied
I am delighted to say that this company is amazing! I needed some oval-shaped cake cases for my son's birthday and I trawled many online stores unable to find anything that had a quantity of under 100... See more
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The guys at Starlight Packaging are brilliant. Unfortunately the same cannot be said for the couriers they used. Luckily I am near enough that I went and collected from them
Company replied
Company details
About Starlight Packaging
Written by the company
Starlight Packaging has been doing business for over 10 years.
We provide a wide range of products that companies or individuals in the food industry would want and need.
We have a wide range of customers, from large food distributors, coffee shops, butchers, fast food takeaways, bakers and more.
Few of our key product ranges are:
Food delivery boxes
Produce trays
Polystyrene boxes
Takeaway cups
Cake boxes
Cupcake holders
Vacuum pouches
Eco friendly packaging
Cleaning Hygiene products
We sell all over the UK with nationwide delivery.
Also sell internationally to Europe and USA as well as rest of the world.
UK delivery options include:
Free delivery
Next day delivery
Next day AM delivery
Express delivery
Saturday delivery
Sunday delivery
Contact info
Stoke on Trent, United Kingdom
- 01782454464
- sales@starlightpackaging.co.uk
- www.starlightpackaging.co.uk
4.5
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company to do business with
Great communication, great value for money and quick delivery.
Will use again in future
26 February 2026
Reply from Starlight Packaging
Hello, thank you very much for the 5 stars! :)
Still not delivered !
25 February 2026
Reply from Starlight Packaging
Hi Kelly,
We are sorry to hear you have still not received your order. Could you please contact our customer service team at sales@starlightpackaging.co.uk and quote the relevant order number and we can look in to this for you.
I ordered and paid 4 days later I rang…
I ordered and paid 4 days later I rang to see why order not dispatched was told they could no reason why it hadn't been and was told it would be sent out next day as I needed it arrived today 3 days later and only partial order the rest would follow
23 February 2026
Reply from Starlight Packaging
Hi, thanks for your feedback and we're really sorry for the frustration caused with your order. This isn’t the level of service we aim to provide.
It looks like there were delays in dispatch and then your order was unfortunately only partially sent, which clearly isn’t ideal—especially after you contacted us to chase it. I can see on the system that the remaining items have now been delivered to you.
We truly appreciate your patience and the chance to put this right.
Every thing arrived 0k cheers
23 February 2026
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars! :)
Easy to order with prompt delivery
Easy to order with prompt delivery. I’ve used them several times and have always been satisfied.
9 February 2026
Unprompted review
Reply from Starlight Packaging
Hello Paul,
Thank you very much for the 5 stars! :)
Made an order paid for express shipping
Made an order paid for express shipping
Waited around 2 weeks and emailed them to ask where my items were, they apologise and looked into it and then I heard nothing. When it was approaching a whole amount of still not receiving my order, or any shipping update,
requested a refund and to be fair, they refunded my money straight away, but the whole experience was more annoying.
Wouldn’t use them again!
29 January 2026
Reply from Starlight Packaging
Hello,
We’re really sorry to hear about your experience. You were absolutely right to expect faster delivery, especially after paying for express shipping, and we understand how frustrating the lack of updates must have been.
While we’re glad we were able to process your refund promptly, that doesn’t make up for the inconvenience and poor communication you experienced — and for that, we sincerely apologise.
We’re currently reviewing what went wrong with your order and our follow-up process to ensure this doesn’t happen again.
Thank you for your feedback.
Reply from Starlight Packaging
Hello Caroline,
Thank you very much for the 5 stars! :)
Not quite fitting for 500g pots.
2 February 2026
Reply from Starlight Packaging
Hello,
Thank you for your feedback. We’re sorry to hear the lids didn’t fit your existing pots as expected. Our lids are designed to fit specific models/sizes, and compatibility can vary between brands.
We’d be happy to help you find the correct size if you would like to send us a sample of the pots you have.
Good service
Safely delivered on time as promised, what’s not to like. Will continue to use
26 January 2026
Reply from Starlight Packaging
Hello Sheila,
Thank you very much for the 5 stars! :)
This was my first time ordering and I…
This was my first time ordering and I was super impressed with the range they had. Definitely be using them for packaging again as I go through a lot for my business
1 February 2026
Reply from Starlight Packaging
Hello,
Thanks for taking the time to leave a review. We’re delighted to hear you were happy with the range and we look forward to working with you again.
Fabulous product and fabulous service
Fabulous product and fabulous service! Many thanks!
28 January 2026
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars :)
Reply from Starlight Packaging
Hello Jayne,
We are very happy to hear that your order arrived promptly, thank you very much for the 5 stars!
Product was exactly what I said it was
Product was exactly what I said it was, great value. It was delivered promptly and was packaged very well
25 January 2026
Reply from Starlight Packaging
Hello Rob,
Thank you very much for the 5 stars!
Bought a sample box
Bought a sample box. Delivery was very quick as always, however I was disappointed with the quality of the box as it fell apart. Because of that I didn’t go on to order more. It’s also quite an expensive box once delivery is added. But cannot fault the company
29 December 2025
Reply from Starlight Packaging
Hello,
Thank you for your honest feedback. We’re really sorry about the issue with the box and appreciate you highlighting it. We’re glad delivery was quick and we’ll take your comments on board.
EXCEPTIONAL SERVICE RECEIVED FROM MOLLY!
I place my initial order with Starlight Packaging after contacting the company for further details regarding products I was interested in purchasing.
I spoke Molly who was absolutely amazing , she was able to promptly expand on further details regarding the products I was interested in purchasing. I was reassured and impressed by her prompt knowledge and helpful nature.
I was further impressed by the service as my order was immediately processed and delivered the next day!! This level of service is what I would consider as utter professionalism, and this is something that does not happen very often.
I have since contacted Molly today (19th January 2026) to enquire as to whether the Meat Wrapping Sheets I purchased were BPA Free. Molly did check with her Manager whilst I was on the phone, but was unable to confirm the specifications, however, Molly further stated she would contact the manufacturer and call me. Once again, Molly did not fail to deliver, and I received a call within a few minutes to confirm the products were actually BPA Free!!
Thank you Molly xx
20 November 2025
Unprompted review
Reply from Starlight Packaging
Hello,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience. I’ll be sure to pass your kind words along to Molly—she will really appreciate it. Thanks for choosing us!
Wonderful quality and great costumer…
Wonderful quality and great costumer service, highly recommend!
1 January 2026
Reply from Starlight Packaging
Hello,
Thank you very much for the 5 stars!
Always a great swrvice
6 January 2026
Reply from Starlight Packaging
Hello Sarah,
Thank you very much for the 5 stars! :)
Quick efficient service.
5 January 2026
Reply from Starlight Packaging
Hello Brian,
We are happy to hear you were impressed with our service and thank you very much for the 5 stars!
In this company is cery good…
In this company is cery good communication, quick reply for questions. They provide information which you asked.
5 January 2026
Reply from Starlight Packaging
Hello,
We are very happy to hear you were impressed with our service and thank you so much for the 5 stars!
Was kept in touch with progress of…
Was kept in touch with progress of packaging and was very well wrapped
28 December 2025
Reply from Starlight Packaging
Hello Mick,
Thank you for the 5 stars :)
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