Stark Heating & Gas Ltd Reviews 

187
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the professional staff for their punctuality, friendly attitude, and consistently tidy work environment during installations. The engineers always take the time to explain every step clearly, ensuring complete transparency and maintaining great communication throughout the process. A few other people also felt that the pricing offered for yearly maintenance and emergency callouts is very competitive and reasonable. Consumers frequently highlight the exceptionally fast and efficient response time when handling urgent boiler breakdowns and system repairs. Reviewers consistently note that scheduling appointments is straightforward, and the team always arrives fully prepared to complete the work smoothly.

What people talk about most

Service

People report positive experiences with service, highlighting punctual arrivals, clear communication, and... See more

Staff

Reviewers mention deep satisfaction with the staff, frequently highlighting their punctuality, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the outstanding communication... See more

Price

Clients share satisfaction regarding the price, highlighting competitive and reasonable rates for services... See more

Quality

Customers had great satisfaction with quality, frequently praising the excellent workmanship and top... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Correspondence has been amazing from the first email! We’ve been British Gas customer for 31 years and have never had such an intense service. Garry took before and after pictures and shared them wit... See more

Rated 5 out of 5 stars

I would highly recommend Stark Heating . I received lots of clear communication prior to my visit . Garry and his son were really friendly, professional and kept me informed throughout . I was shown h... See more

Rated 5 out of 5 stars

Excellent service yet again. Booked to diagnose fault that had developed with our boiler. Had to wait around 3 weeks for the appointment as Gary so booked up, but was very happy to do so as we've had... See more

Rated 5 out of 5 stars

The service delivered by Stark Heating was phenomenal. They arrived when they said they would arrive, kept me fully up to date during there visit. No mess, great job completed in the timescale. Cour... See more


Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Installation Service
  4. Heating Contractor
  5. Boiler and Heating Service

Written by the company

Stark Heating & Gas Ltd are an independent, West Calder based plumbing and heating company. As a local family business, we have over 20years' experience. Our industry knowledge allows us to deliver fast and reliable services to people when they need it most. From day one, our main aim has been to build a business on quality, professionalism and affordability, which is why all of our Gas Safe engineers are not only highly experienced and fully trained, but also friendly, helpful and committed to getting the job done with as little disruption as possible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

187 reviews

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4.9

All reviews

(187)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service from Stark Heating &…

Fantastic service from Stark Heating & Gas Ltd. The water pump stopped working in a house and we had a low water pressure in a house. Contacted Gary to arrange a quote for a new way of water supply and a new indirect cylinder installation. Once the quote was accepted, Gary and team were able to start few days later, which was a massive help. The full installation was carried out within a day, with the work being to a really high standard. The Stark Heating & Gas Ltd have been a trusted, competent, reliable and reasonably priced company, personable service, great communication and a pleasure to deal with.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience!

Great experience, will definitely use them going forward! Repairs and service were completed quickly and the pressure issue with the boiler is resolved. Arrived on time for the appointment and was happy to talk me through what he was doing and why he was doing it. Would definitely recommend them to anyone!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent expertise

Appointment kept on time. Work swiftly and thoroughly carried out with excellent expertise. I was always kept up to speed with what was happening right from booking, during the work and post visit photos. Very competitive prices, friendly and no fuss service. Completely reliable. Highly recommended.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

First class

My initial phone call was answered directly.

The quote was delivered promptly and a date set.

Gary arrived on time and installed the boiler as planned.

Pleasant interaction with Gary & his apprentice(son).

No mess, no fuss.

Boiler working immediately.

An excellent service.

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Stark Heating and Gas Ltd - Highly Recommended

Stark Heating and Gas Ltd has carried out our annual central heating service for the last five years. Garry always turns up at the agreed time and explains exactly what actions he will be taking to service the system and answers any questions that we may have. A full service report is always supplied. I would give Stark Heating and Gas Ltd my highest possible recommendation.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Absolutely impeccable service from the team. Professional, knowledgeable and overall top quality. Would highly recommend!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend Stark Heating & Gas. So efficient, very knowledgeable and tidy workers.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company for your heating needs

Garry and Ryan have been taking care of my boiler servicing for 4 years and do an excellent job. Wouldn’t go anywhere else. The admin communication is excellent, thanks Nicola, texts to confirm appointments and give specific arrival times. Very helpful to get a specific time rather than a half day slot. Respectful of property, friendly guys, and you get pictures and an explanation of the work done which builds a lot of trust

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Reliable, trustworthy family run company with outstanding customer service!

Another great job completed by Stark Heating & Gas. We needed 3 old radiators replaced with new double panel ones. What was hoped to be a simple job turned into quite a mammoth task with carpets and floorboards needing to be lifted but Zach got on with the job in the same polite, efficient and professional manner as we have seen on previous jobs. He spent time going through each of the radiators afterwards to make sure we were happy with them despite having to go to another 2 jobs after us! He also spotted a couple of marks on one of the radiators which he was not happy with so told us that he would get it replaced and came back the following morning with a new one. As on previous occasions the house was left absolutely spotless. We wouldn't hesitate in recommending them and already have our boiler service booked in for the end of the year.

1 October 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Thanks for the lovely review. See you soon for the boiler service. 🛠️

Rated 5 out of 5 stars

A first-class local service

We became customers of Stark Heating and Gas in late 2022, and since then
Garry and Ryan have provided a first-class maintenance service.
Notifications regarding upcoming services are planned well-ahead of schedule, they arrive when advised, and fully explain any repairs that may be required.
We highly recommend Stark Heating and Gas to others, particularly those looking for a local and responsive supplier.

2 October 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Appreciate the review Duncan.

Rated 5 out of 5 stars

Boiler serviced and new radiators …

Boiler serviced and new radiators installed by Garry and Ryan. They informed us exactly what Work they carried out. Overall a great service as usual from them

3 October 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Glad to help William, thanks for the review.

Rated 5 out of 5 stars

A reliable trustworthy company

Just had my boiler and gas fire serviced by Garry and his son. They were upfront and honest about everything that needed doing and kept me informed about what they were doing and why. I have no hesitation in recommending this company.

2 October 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

Always glad to help Lesley.

Rated 5 out of 5 stars

Stark Heating has never let us down

Stark Heating has never let us down. Responding quickly to any call for help and efficiently carrying out routine boiler maintenance.
Communication is always at a high standard. Reminders for annual visits, making an appointment, alerting the customer to when an engineer will arrive, explaining what work needs to be carried out and ease of payment all carried out effectively.
Highly recommended.

26 September 2025
Unprompted review
Stark Heating & Gas Ltd logo

Reply from Stark Heating & Gas Ltd

A pleasure to help Derek. Thanks for the coffee and biscuits. 🍪 ☕️

Rated 5 out of 5 stars

Amazing Boiler fit …

We shopped around and got 4 quotes before choosing Stark heating and gas to fit our new boiler. Their communication before and during the job was fantastic. Very tidy workers and arrived exactly when they said they would. Both gents were a pleasure to have in your home. Boiler fitting was so smooth and quick. If I had to get another boiler fitted I wouldn’t hesitate to use them again. I can’t rate them highly enough.

23 September 2025
Unprompted review

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