StarHub Reviews 

incorrectly charged me for a prepaid plan that was not renewed.

dysfunctional app connection without the ability to cancel a pre paid plan past its renewal date, customer service was unable to cancel it for me

customer service was also not knowledgeable and incredibly condescending and unhelpful.

why is the internet connection so shit lol, you literally have one job

Special shout out to Eric, online customer service rep despite making a mistake on his earlier advice for the 3bps broadband, but he resolved my problem by adding 2 mesh FOC.

This is by far the best service provider I had encountered. Keep it up StarHub!!

They charged me, the verification failed, wasted 4 hours talking to support, they could not solve it while I was in Singapore, I could never used it and they won't refund the money for the eSim that never worked.

Tourists, Stay away this is a scam!

The worst company ever. Ive been paying for my phone bill using the ewallet. After i got my iphone 17, so i just top up my ewallet to the amount needed to pay. Now suddenly i need to pay using my bank card. Request for a refund but gave all the bullshit reasons cannot refund. Scammers

This has been one of the worst customer service experiences I’ve ever had.

First, StarHub advertised a “free router” to attract customers, but after signing up, they never provided it. It feels like a complete scam just to get people to recontract.

Second, when I recontracted for a new plan, they still kept me on the old one — another scammy move. I’ve been charged incorrectly and treated unfairly despite following all their instructions.

Their customer service is a total nightmare. Every time I call, they say “we’ll escalate your case” or “please wait.” Days go by, and nothing changes. I call again, and they just repeat the same useless line — “case still pending.” It’s obvious they don’t actually solve problems; they just stall and hope customers give up.

StarHub has completely lost my trust. Their promotions are misleading, their service is broken, and their customer support is hopeless. I would never recommend StarHub to anyone.

Well you could have said I got scammed.
Signed for a 70$ per month plan, under a 2 year contract for broadband and TV channels.
Ended up getting charged 170$ on first month. Well I do understand that they charge services in advance but how did 2x70$ turns into 170$??
Customer service keeps saying charges was prorated until I needed to point out that 100$ is greater than 70$ and it can’t be prorated. Only then did they started to do some digging and inform that charges will be in “full” or without their so called “discount” because I only set up my services on 3rd of the month and they require a full month of services in order to price services at 70$.
Requested for them out where the contract indicates that but they refuse to. Constantly claiming they will escalate and call back but I only received a email that indicates nothing can be done?

Would have given zero if I had the option.
Terrible service. Right hand doesn't know what the left hand is doing.
Spent so much time and energy being led by incompetent customer service officers.
Waiting for contract expiry; wouldn't ever touch Starhub with the longest pole! Anyone with recommendations for better telco?

My previous review seems to have been removed for some reason.

Had wrong billing and multiple customer service issues with them before. Connectivity is also quite bad, quite often would have poor connectivity indoors and even outdoors.

why your engineer cannot collect the broadband & telephone equipment at once. Must collect only 1 item each trip??? this is very troublesome just to make everyone busy.
09-10-25 - Only collect 1 phone Smart UC
13-10-25 - another engineer called again to collect 1 adaptor and 1 smart UC

Read your bills carefully and line by line. They tend to overcharge and bill you for the wrong items. Every months I have to read line by line and call in customer service to confirm and rectify. It happened to me many times already and they had overcharged me hundreds of dollars. The customer agent will apologise and waive the overcharged items but then a few months later the same shit will happen again. Don’t just trust you see and pay blindly.

Most terrible line ever, their internet service really bad.their data plan prices expensive but their coverage really cheap.i dont know the starhub hiring some fake cert employees or what .even for this short review i have to spend more than 10minute, imagine how suck their internet service.

I've had many Sims in many countries and I'm not exaggerating when I say it must easily be 80 different Sims in over 100 countries. This is almost the worst speeds I've ever experienced. Malawi was faster! Much faster. I'm not sure I've had data speeds this bad since 2011. Support say the SIM isn't registered which is surprising since I registered it and it's working....barely working. I've consistently had less than 1Mb/sec downloads for the entire week. Avoid them if you can. Luckily it was cheap.

StarHub service and technical team really HORRIBLE!! They deduct my payment on the 5th Oct 2025 which i realise i forgot to update my credit card for payment. I did it immediately once I receive the message. And my payment is on Pending on my bank statement on 6th Oct 2025! STARHUB CUT OF MY LINE Immediately on 7th Oct 2025! This is so TERRIBLE!! I call the customer service in the morning 8am telling them I have deduction on my credit and i even top up money in the mobile app! Why they still cut of my mobile line, without even sending me sms or email!! I never even have late payment or never pay my bills!! Is this the way StarHub treat their Customer!! And I still have to wait till tomorrow 8 Oct 2025 at 4pm their technical team to solve my problem!! Such a big company!! No one working at the techinal team to even solve one small problem to revise back the line!! And I’m not contactable till dont know when!!! VERY DISAPPOINTED WITH STARHUB!!

StarHub is trash. Poor customer support.

Day 1 of service: trooper brings a faulty box
Day 2: new box installed. Can’t create a StarHub id with my email. Contacted support and their technical team and they gave superficial answers that weren’t helpful. Referred to another technical team for a call back.
Day 4: did not call me back during the allotted hour. I had to WhatsApp them. Support said they are still looking into the issue and will call me back the next hour. Still waiting…

STARHUB just placed a bogus charge of 3 international roaming charges on my bill amounting to $60. As I am in the USA, I contacted them via the chatline. Not only are the "live agents" ineffective, they are down-right disrespectful of customer's time. The total chat took more than 1 hour with the chats continually being dropped. They waste your time by pointing to the obvious, You would think that a large corporation like STARHUB would not try to cheat their customers on a bogus charge and would waiver the charge which is clearly a mistaken charge.
With the many providers available at much cheaper rates, I strongly recommend to look elsewhere , especially as customer service is non-existent in Starhub.

The online division renewal of the tv/internet combo is a scam. They claimed that I did not choose the wifi router that was on offer (when I could not choose it, unless I chose 2).
After repeated email exchanges and calls, they claimed that their promotion required me to select the router, and thus voided my claim for the free router.
Deceptive advertising and predatory practices by faceless employees.
Also, the Starhub customer service store at Paragon claimed to have submitted my complaint, but on later checks, the complaint was not submitted.

I had a very disappointing experience with StarHub. I signed up for a mobile + data plan 2 years ago, which ended in July 2025. However, even after the contract ended, I was still charged the same high plan fees for the next 2 months.
When I contacted customer support to clarify, the service was terrible—the staff couldn’t even explain what was going on. I then went to the store directly, only to be told that once the contract ends, it’s the customer’s responsibility to go down and change the plan. Otherwise, they continue charging the same old rate, which is almost 3 times higher than a normal SIM-only plan.
This is extremely unfair. At the very least, StarHub should notify customers when their contract ends and remind them to change the plan. I receive plenty of promotional SMS messages about offers and deals, yet not a single message about my contract expiring.
Very poor transparency and customer service, very disappointing.