StarHub Reviews 

What a bullshit lot of customer service cant even settle my issue pfoperly regarding the 5g lite plan said that cannot pay tor extra roaming service than whats the poibt of being on the service gonna have more people porting over to the competitors and lousy customer service

Worst Telco in Singapore, may be in this Earth.

Changed to 5G plan with free caller ID and scamsafe download. But I was being charged extra for the caller ID and the scamsafe was unable to download. Wrote and call to the Starhub support and they said they will rectify the problems for me. They apologised that it’s their fault. It’s have been more than a week and they still have not solved the issues. Every two days they called me to tell me that the case have been looked into and are still pending. Starhub services have been very bad recently. Thinking of porting to other telcos if the bad service still exists

We had a sme account with them and due to repeated poor service and over-charging, we didnt renew the contract when it completed. Immediately our portal access was shut and we couldnt even download the last invoice. They keep sending us recovery letters even though we have emailed them several times on all possible email addresses asking for the invoice copy. How could we make payment without any invoice whatsoever? We even shared the screenshot of the portal that we are no longer able to access. If ever there was a competition for incompetency in Singapore, I think Star hub will win it without any difficulty.

They moved my existing Starhub prepaid mobile sim to their new 5G service. Nothing worked except billing. They could take my money fine but I couldn’t make calls or use data. After two weeks of talking to their completely useless customer support and going into a store I eventually gave up and found a new provider. Just shockingly bad

I was honestly shocked to see how many negative reviews StarHub has — and now I truly regret signing a 2-year contract with them. This has been one of the worst telco experiences I’ve had. StarHub shows little regard for customer experience, and their system support is weak and unreliable.

Their Pay-As-You-Roam service is something I would strongly advise against activating. Although it is marketed as providing 1GB of free international roaming data, it almost guarantees surprise charges once exceeded. I experienced this during my trip to Switzerland, and again recently during my trip to Malaysia.

The most frustrating part is that I barely used my phone during these trips, yet still ended up with unexpectedly high roaming charges. This “free” service feels more like a trap designed to catch customers off guard. I have since permanently disabled it to avoid further surprise billing.

Without any hesitation, I will be switching to another telco the moment my contract ends

I had a very frustrating experience with StarHub and deeply regret recontracting.

Ever since StarHub “upgraded” our router and fiber connection, we have been experiencing frequent internet interruptions. This issue only started after the upgrade, which makes the situation even more disappointing.

Our household consists of only three adults, with no children, and our internet usage is very moderate. There is absolutely no reason for such constant connection disruptions. It is unreasonable to suggest that this could be caused by user activity when nothing out of the ordinary is being done.

An upgrade is supposed to improve service quality, not make it worse. Instead, we are now dealing with unstable connectivity that affects our daily work and personal use.

I expect StarHub to take this issue seriously and provide a proper solution—whether that means fixing the line, replacing the router, or correcting any configuration issues. Stability should be a basic standard, especially after recontracting.

Very disappointed with this experience.

So. We decided to switch to StarHub at the start of football season because the package looked pretty attractive, with Netflix and whatnots.
Barely 6 months in, and the connection is RUBBISH. You’d only get to watch 5mins of a 1hr program because error messages keep popping up. Set top box keeps switching off on its own. And there’s some sorcery behind their remote control being able to switch on my TV.
People pay good money to be subscribed to them but this is starting to look like a scheme of sorts.
Once this contract ends, NO MORE StarHub.

The Worst Customer Service Experience with StarHub
Customer service plays a crucial role in shaping a company’s reputation, especially in the telecommunications industry where customers depend heavily on reliable service and prompt support. Unfortunately, my experience with StarHub stands out as one of the worst customer service encounters I have ever faced, leaving me frustrated, disappointed, and feeling completely undervalued as a customer.
The problem began with a simple service issue that should have been resolved quickly. Instead of receiving clear guidance or efficient assistance, I was passed from one customer service representative to another. Each time I explained my situation, it felt as though I was starting from zero. There was no proper handover, no ownership of the issue, and no sense of urgency. Repeating the same details over and over again was not only time-consuming but mentally exhausting.
What made the situation worse was the lack of accurate information. Different representatives provided conflicting answers, creating confusion rather than clarity. One agent would promise a solution or callback, only for nothing to happen. When I followed up, another agent would claim no such record existed. This inconsistency made it difficult to trust anything that was being said, and it gave the impression that customer concerns were not being taken seriously.
Another major issue was the long waiting time. Whether it was waiting on hold, waiting for a response via live chat, or waiting days for a promised callback that never came, the delays were unacceptable. As a paying customer, I expected a reasonable level of responsiveness. Instead, I felt ignored and pushed aside, as though my time had no value.
Equally disappointing was the attitude of some customer service staff. While not all were rude, many sounded disengaged and indifferent. There was little empathy shown, even when I expressed clear frustration. Rather than listening and trying to resolve the issue, some representatives seemed more focused on ending the conversation quickly. This lack of professionalism only added to the negative experience.
What is most frustrating is that StarHub is a well-established company with the resources to provide good customer service. Yet, the experience felt disorganized, inefficient, and customer-unfriendly. When customers reach out for help, it is often because they already have a problem. Poor service only worsens the situation and damages trust.
In conclusion, my experience with StarHub’s customer service was deeply disappointing. The lack of accountability, inconsistent information, long waiting times, and poor communication reflect a system that urgently needs improvement. Customer loyalty is built on trust and respect, and unfortunately, this experience has significantly eroded both. I hope StarHub takes customer feedback seriously and makes meaningful changes, because no customer should have to go through such a frustrating and exhausting experience just to get basic support.

Faced difficulties in getting a refund of the amount credited to my account. Refund form has fixed text fields such that I am unable to fill in the bank address fully. Even though I am a local residing in a Singapore with a local account, I was asked to provide a swift code which gets truncated in the provided field!! My submission was rejected several times! It’s frustrating!

We have cancelled StarHub services. Have asked for a refund of seventy over dollars. Contacted StarHub a few times and was asked to get the actual subscriber who is eighty over years old to sign on certain form, and then to provide the subscriber’s particulars etc. after that, asked for subscriber’s bank account in order that the amount could be credited to. Yet after that required the bank’s address, swift codes etc…! One requirement after another that we almost wanted to give up!
Conclusion, never want to have any dealings wif StarHub anymore.

I would put zero star if able. Bought a traveller eSIM and did not deliver the QR code due to technical glitch at StarHub. Only contacted customer service and after a day. However I have bought a new card. Customer service said I can get a refund but another email they refused. Why deliver a eSIM after a day and practically no use for it. After a few emails they are requesting a refund after I asked to speak to a manager if not the CEO. His email online. Still waiting for refund if not I will write to the CEO. Poor service and only get negative feedback. Business will do a refund to keep a customer. Negative feedback are hard to repairs. The marketing director is not sorta great job.

I bought a SIM card at Changi Airport, I asked not to activate the card yet but they did and they did not communicated it to me at the moment of the purchase. Few weeks later I tried to used it but it was expired already. When talking to customers service they told me they active the SIM card upon the purchase. I told them I asked them not to do it cos I will not use it yet and still they did activate it and did not communicate it with me. So I lost the money cos customer service says sorry, I don’t care if they told you or not.

I switched my business mobile from Singtel to StarHub because their outsourced sales reps convinced me to port both my number and my partner’s number over. Biggest regret of the year.

Two numbers were supposed to port in. Mine eventually went through, my partner’s failed again and again due to “ID mismatch” – even though we submitted the forms at the same time with the same details. Despite the failed port-in, StarHub started billing a temporary number that we never used, then treated that as “outstanding” and repeatedly cut off my main business line, even though I have never once missed a payment for my own line. To clarify, we always pay our bills on time and we have no outstanding balance with Singtel either.

For the past six months:

* I’ve called and emailed countless times (even cc their CEO, Mr Nikhil). The only response is “we are resubmitting the documents” with no clear explanation or real solution.

* My business line has been suspended multiple times, including just days before Christmas, even after they said they gave “payment extensions” to prevent disruption.

* They refuse to waive charges on the unused temporary line and quote a large early termination fee, but cannot give a constructive fallback plan if the port-in fails again.

* Every reply feels like they are only focused on how much the system says I should pay, not on fixing their own failed process or protecting their brand.

I came from Singtel and decided to give StarHub another chance as a business customer. After six months of mental stress, repeated line cuts and copy-paste answers, I’ve completely lost confidence in them. If your mobile line is important for work, think very carefully before trusting StarHub’s “business” service.

Bought an eSIM to use in Singapore. Payment was taken but then the ID authentication crashed repeatedly, meaning I was never able to use it. No way to complain/get help without downloading their app, so I just gave up. Utter waste of time and money.

no brain for singeporian and stupid people like starhub shit people shit company

Help new helper to get a monthly top up SIM card. Monthly subscription has been deducted by the data is not activated (after 6 days).
Contact Starhub hotline on 4th days (spent 2 hour to have someone answer my call), they apologies and said technical team have not activate it, receive a SMS by saying they will call us in next 2 days (date and time given). They never call. Today (6th day), I spent 45 min to get thru a hotline, they said the technical team will contact me tonight at 8pm. I reminded her that they need to settle it by today or i will need to escalate the case. Helper is taking care of our old parent and we need the line to contact her when they are out of house. Now is 11pm, no one contact me....what kind of service is this?

Very disappointed with StarHub’s service. It took far too long for them to figure out what was wrong with my payment deduction, and during this delay, my mobile service was blocked. This is extremely frustrating and avoidable.

What makes even less sense is that StarHub was able to successfully deduct payment for the main line, but not the secondary line — even though both are under the same account. No clear explanation was provided.

To make things worse, the StarHub app lacks essential billing and account details, so customers can’t even check what went wrong on their own. Overall, a very poor experience.

STAY AWAY FROM STARHUB BUSINESS. They pitch you this reasonable sounding plan and then when you get the bill it's ridiculously high with all these charges, I'm talking hundreds of dollars a month for mediocre mobile phone service and abysmal international roaming.

Their website is a nightmare to use with an interface that looks like its meant to confuse you where you can't even view up to date information and even trying to pay the bill is a pain where they still send you messages to go pay at an AXS station.

Their communication is unclear when you want something done such as where you have to reply to a specific email for things to move forward and it's not clear you have to and things just drag on when you want to change to a lower plan after the contract is over and they just raise the price on you by over 100 dollars a month with no warning.

Just save yourself and stay away from them and their salespeople unless you like giving away money for below average sub par 'service'.

I start off by saying I am extremely disappointed with StarHub’s substandard service, especially having been a customer for nearly two decades.

On 14 November 2025, I applied for a new phone line for my son using my StarHub app. I chose the new mobile number and opted to collect the physical SIM card from the Starhub shop at CompassOne, and made my way there the next day to collect it.

I was informed by the shop that they did not have any record, and was asked to contact 1633 for help. I called the helpline, and was told they needed to escalate the issue to the relevant department.

I waited, and waited and waited. Since then, I have received multiple "update" calls (at least 4 times), each time only to apprise me that the matter was still being escalated to the relevant department, and there is nothing they can do. Essentially, the "update" was to tell me they have made no progress on the problem, which ought to have been easily resolved.

It has been 13 days since, and the mysterious "relevant department" has not deigned to respond to my case of the missing SIM card.

Surely you can do better, StarHub?