Sentinel has just become terrible to work with, long hold times and then when you get on a call after the long hold the calls drop (happened frequently)and they don't call you back! Especially when s... See more
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I have an inherited IRA in a fixed rate CD. I'm taking semi annual RMDs. I wanted to take one of my distributions 2 months early. I filled out the paperwork but they would not send it to me. Each t... See more
Client needed a distribution. We asked for the total surrender charges and net amount client would get and they didn't not mention an additional market value adjustment. When they heard about the co... See more
Horrible customer service over the phone and via email. No one cares at this company about you. My mother in-law died so my wife decide to liquidate the annuity. The 1099 Sentinel issued was incorr... See more
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Great company with excellent service
I love that when i call i get a live person who is usually helpful and courteous.
Sentinel is great.
Competitive rates, easy to work with, and easy to communicate with.
Excellent Company to work with.
Great company, friendly and helpful. Like hometown companies of long ago!
Why I don't write more Sentinel business
You don't have competitive products , you don't offer an e-app, your applications are lengthy and you only pay commissions once a week .
New Business
New Business processing is poor. Communication is below average.
Beneficiary
We should be able to designate an amount to our beneficiaries not just a percentage. This will allow insureds to leave a certain amount of money to individuals for estate purposes.
Good Company
Overall very competitive and generally personnel are helpful.
I feel they could use an upgrade in technology.
good experiance with policicies
I have written several policies with Sentinel Security and they were handled promptly and professionally. When I call for agent support the call is routed to the correct person who is professional and courteous .
Expedient, reliable service!
Since I have been working with SSL, I have been impressed with how well and how quickly they handle issues; their staff is commendable!
Easy to do business with - highly recommend!
So easy to do business with which is refreshing.
My Experience with Sentinel Security Life
Good competitive products and when I need service from their office I can call and get someone to help me out. They have always made sure any concern or question I had has been answered or resolved
Poor disclosure and poor management
Client needed a distribution. We asked for the total surrender charges and net amount client would get and they didn't not mention an additional market value adjustment. When they heard about the concern. No return phone call came from manager. I had to follow up to find out that even though they did not disclose all the fees correctly, they still would do nothing to help resolve the issue. I would never place my business with this organization again
Premiums
Your medicare supplement premiums are too high and not competitive
independent agent selling the med-sup plans
have no issues with this company about service and claims. have only sold the med- sup plans. client satisfaction excellent, I am a agent for this company.
Good for what it is
The products are good for what they offer but could have more variety. Prices have gotten a little high on some products making them less appropriate in certain markets.
Sentinel Fixed Annuity
I purchase a fixed annuity with Sentinel Life Insurance Company two years ago and the returns have been great. I've made 6% per year and the banks were paying me nothing where I had the money prior plus I don't have to worry about the stock market crashing like with my 401k.
I retire next year and look forward to moving my 401k into another Sentinel annuity.
Edward Jamieson
villagiotwo @ aol.com
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