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Allstate Protection Plans Reviews 30,825

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TrustScore 4 out of 5

4.1

Business Services
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Review summary

Created with AI, based on recent reviews

Evaluating 3,435 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, friendly demeanor, and positive attitude, making interactions pleasant. Many people highlight the exceptional customer service, noting the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the efficiency of the overall experience, often finding the claims process straightforward and stress-free. However, some people were dissatisfied with aspects of the service and product, experiencing difficulties with claims, including slow resolution times and issues with communication. A few customers also mentioned problems with product replacements not meeting expectations or having to repeatedly explain their situation to different agents.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers express frustration with delays, wrong... See more

Product

Customers consistently note ambiguous experiences with product quality and functionality. While some... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the helpfulness, patience, and courtesy... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise helpful, courteous,... See more

Claim

Clients share ambiguous opinions on claim experiences. While many reviewers found the claim process quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was refunded the purchase of my tv after getting notice that the part to repair was out of stocks. A larger Samsung was offered. However. It is too large for my cabinet. A smaller LG was offered. I... See more

Rated 5 out of 5 stars

Well, after the technician that was sent to fix the problem. And broke it more, or it was an unfixable. My experience with replacement by the insurance was to say the least outstanding So I replaced... See more

Rated 5 out of 5 stars

I have your coverage on my consumer cellular phone and I have only used it one other time. I'm very happy the way your representatives have helped me every time I have called. Thanks for the great se... See more

Rated 5 out of 5 stars

I was really dreading going thru the process of making a claim for the Roku tv. We purchased. I waited to the last minute when the warranty was about to expire. When I first called it was as expected.... See more

Company details

  1. Business Services

Written by the company

Over the past decade, Allstate Protection Plans has revolutionized the product protection category. We’ve done it with innovation, new technology, and by following the golden rule: treat others as you want to be treated. That’s why over 70% of consumers say they prefer Allstate Protection Plans over our competitors. And why Allstate Protection Plans are trusted by over 140 million customers and many of the largest retailers and mobile carriers in the world to protect everything from smartphones to appliances, TVs to furniture.

Allstate Protection Plans

Written by the company

When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.

Contact info

4.1

Great

TrustScore 4 out of 5

31K reviews

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Rated 5 out of 5 stars

Technician was very good and…

Technician was very good and informative. Identified a possible complication occurring when appliance delivered and installed several years ago which possibly contributed to operating difficulty requiring this current service.

24 April 2026
Rated 1 out of 5 stars

Y’all have not contacted me about my…

Y’all have not contacted me about my claim and it’s been over a week

24 April 2026
Allstate Protection Plans logo

Reply from Allstate Protection Plans

Hello customer,

We’re sorry to hear about your recent experience with your claim.

Squaretrade strives to deliver prompt and seamless service, aiming for a smooth claim process free of unnecessary delays. The claim in question was not processed because it was submitted under the incorrect protection plan. We apologize for any resulting confusion.

One of our specialists has contacted you to discuss this and ensure that appropriate support is provided to resolve your issue.

Thank you,
TD

Rated 5 out of 5 stars

Aside from tech showing up almost 2…

Aside from tech showing up almost 2 hours late. Tech took care of problem with fridge. Allstate covered the expense to replace food that went bad due to having to shutdown refrigerator. Good communication. With the Allstate rep.

24 April 2026
Rated 5 out of 5 stars

We liked that there was clear…

We liked that there was clear communication between us. You let us know how you were going to proceed with the possible repairs of our refrigerator.
We were lucky that the young man knew right away what the cause of the malfunction was, and was able to fix the problem in no time.
Thank you!

24 April 2026

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