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SportsShoes.com Reviews 

108,238
•
TrustScore 4.5 out of 5

4.5

Running Store
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Review summary

Created with AI, based on recent reviews

Considering 21,992 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the efficiency in processing orders and the quick delivery of products. Many appreciate the competitive pricing and the high quality of the products received, often finding great deals. The products, especially running shoes, are frequently described as comfortable, well-fitting, and arriving in perfect condition. However, some people mentioned issues with order delivery, experiencing delays or non-receipt of items, often attributing these problems to the courier service. A few other people also felt that there were problems with faulty products or incorrect items being sent, and some expressed dissatisfaction with the resolution process.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

People report positive experiences with product, often highlighting the great prices, excellent value for... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and great prices for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chloe, Polite, friendly, helpful, chatty. Promised to email me, she did, promised to call me, she did. Went above and beyond with help, information and advice after customer service closed at 17:00.... See more

Company replied

Rated 5 out of 5 stars

When the shipping transfer across country borders got botched, and my shoes went missing, I contacted them, and they were very responsive. Abi at SportsShoes quickly found a replacement item and got... See more

Company replied

Rated 5 out of 5 stars

The customer service at sportsshoes is first class. I had some trainers which developed a fault, and Chloe was absolutely brilliant at sorting it out. She was really quick to respond and offered a gre... See more

Company replied

Rated 5 out of 5 stars

Extermely satisfied from the customer care during return process. I ordered 2 pair of shoes and 1 of those had a failure, return process was amaizingly fast and efficient, Just after short exchange w... See more

Company details

  1. Running Store
  2. Activewear Store

Written by the company

SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

108K reviews

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4.5

All reviews

(108,238)

21,774 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant item

Brilliant item. Arrived in great condition. Fast delivery without any problems and definitely would recommend SportsShoes to anyone.

8 July 2026
Rated 5 out of 5 stars

I really enjoy buying all my sport…

I really enjoy buying all my sport clothes and shoes from sportshoes, they very quick with dispatching and I receive my things on time. If the shoes are too small/big they replace it very quickly and efficiently. Thanks for being a fantastic online company

9 July 2026
Rated 4 out of 5 stars

Good comms when tracking number wrong

Good communication when there was a problem with the tracking number but I had to figure it out (there was an O not a 0, easy mistake I guess). Delivery was great though, have used before, will again 💯

9 July 2026

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