Chloe, Polite, friendly, helpful, chatty. Promised to email me, she did, promised to call me, she did. Went above and beyond with help, information and advice after customer service closed at 17:00.... See more
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Review summary
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When the shipping transfer across country borders got botched, and my shoes went missing, I contacted them, and they were very responsive. Abi at SportsShoes quickly found a replacement item and got... See more
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The customer service at sportsshoes is first class. I had some trainers which developed a fault, and Chloe was absolutely brilliant at sorting it out. She was really quick to respond and offered a gre... See more
Company replied
Extermely satisfied from the customer care during return process. I ordered 2 pair of shoes and 1 of those had a failure, return process was amaizingly fast and efficient, Just after short exchange w... See more
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Company details
Written by the company
SportsShoes.com, the UK's number 1 Run, Gym & Hike retailer. We specialise in footwear and apparel for beginner enthusiasts to elite level athletes. Our teams work tirelessly to make our customer experience better and better so people can choose the right shoes and apparel to achieve their fitness goals.
Contact info
SportsShoes.com, The Park, Jubilee Way, BD18 1QG, Bradford, United Kingdom
- +441274 530 530
- customerservice@sportsshoes.com
- www.sportsshoes.com
4.5
Excellent
108K reviews
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Very poor experience - expensive for delivery and returns and poor sizing of trainers!
Ordered some Hoka trainers I had tried on in a shop same size - pair that arrived were way too small. Tried to exchange but only offered 3 options for exchange - this wasnt what I expected when I viewed the returns/exchange options - only 3 choices in the same brand and not the correct size I needed is completely ridiculous! Obviously they want you to return and re-buy at further cost! Had to return them at extra cost as no suitable exchange option given - £4.99 to deliver and £4.50 to return when the sizing was incorrect - very poor service, wont be using Sportshoes again.
8 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review. We're sorry to hear that the HOKA trainers you received did not fit as expected, despite having tried the same size elsewhere. We understand how frustrating this must have been.
Shoe sizing and fit can sometimes vary between different models, even within the same brand. Our exchange system offers available replacement options based on current stock, so we're sorry if the size you needed wasn't available at the time. In cases where the required size is unavailable, a return and refund is the only option, allowing customers to place a new order if and when the item comes back into stock.
We're also sorry to hear of your disappointment with the delivery and return charges. Our returns policy is outlined on our website before purchase, and unless an item is specifically marked as Free Returns, customers are responsible for the cost of returning unwanted items. This helps us keep our product prices as competitive as possible.
We appreciate your feedback and will ensure your comments are shared with the relevant team.
The SportsShoes.com Team
Paying for delivery and for returns…
Paying for delivery and for returns when buying shoes makes for a bit of a slap in the face when you’re spending over £100. I won’t risk it again
13 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to share your feedback. We're sorry to hear that the delivery and return costs left you feeling disappointed.
We completely understand that when you're spending over £100, additional charges can be frustrating, especially if the item isn't quite right. We aim to be as transparent as possible by clearly outlining our delivery and returns policy before purchase. Unless an item is specifically marked as Free Returns, the cost of returning unwanted items is the customer's responsibility. This helps us keep our product prices as competitive as possible.
We really appreciate you sharing your experience, and we'll make sure your comments are passed on to the relevant team for consideration.
The SportsShoes.com Team
Never been let down
Fast delivery. Well packaged good price.
Never been let down by SportsShoes.
10 July 2026
No issues and quick delivery
14 July 2026
The best of all
14 July 2026
Great service
Just about the only company with a reasonable range of wide shoes. Fast delivery and well packaged. Many thanks.
14 July 2026
Quick and easy ordering process
Quick and easy ordering process and delivery was timely. SportsShoes.com offer a good range of products at competitive prices. Would have rated higher but the box the trainers were in was quite badly damaged which was a shame as they were to be a gift.
14 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're delighted to hear you found the ordering process quick and easy, that your delivery arrived on time, and that you were pleased with our range of products and competitive prices.
We're sorry to hear that the trainer box arrived damaged, especially as the shoes were intended to be a gift. We understand how disappointing this must have been. Although we do our best to ensure orders are packaged securely, we're sorry that the presentation of your order fell short of expectations.
We appreciate your feedback and will share your comments with the relevant team as we continue to improve our service.
The SportsShoes.com Team
Very impressed with excellent and human service!
I haven’t actually received my order yet but I was so impressed with how the SportShoes team (hey Abi 👋) helped me resolve a problem that I created, I wanted to get straight to reviewing before I forgot. I accidentally ordered mens rather than women’s trainers, I followed the instructions on the website to get in touch (email as out of hours) and early the next morning Abi was in touch responding and suggesting a resolution, (that they could send the women’s one a and send a link to double check the ones I wanted) my order was put on hold temporarily whilst it was resolved and then the correct item sent instead, all before 10am! I’m sure a lot of organisations would have said “just order again and return” so I am hugely impressed with this fast response and helpfulness in reply to my own silliness! Excellent customer service, thank you!
16 July 2026
Unprompted review
Shoes came through next day and were…
Shoes came through next day and were perfect.
I really liked getting stuff from SportsShoes as it is usually cheaper than everywhere else and arrives fast!
13 July 2026
Great fast service
14 July 2026
Really quick and good service
Really quick and good service
Shoes are great and getting the miles in
Will definitely use again
Thanks
14 July 2026
Prompt delivery
Prompt delivery, good pricing and a good selection of styles.
Only let down was the delivery driver's photo of proof of delivery was not of my actual parcel but I did receive the goods as ordered
13 July 2026
Reply from SportsShoes.com
Good afternoon,
Thank you for taking the time to leave your review.
We're delighted to hear you were pleased with our pricing, selection of styles, and prompt delivery.
We're sorry to hear the courier's proof of delivery photo wasn't of your actual parcel. While we're pleased your order arrived safely, we appreciate you bringing this to our attention, as the delivery photo should accurately reflect the parcel that was delivered.
Thank you again for your feedback, and we hope to see you shopping with us again soon.
The SportsShoes.com Team
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