SportScheck Reviews 

They never sent me a receipt for my online order. First they said they cancelled it because of billing issues - but they sent it anyway and still charged me.
Not possible to return in store with only my order number which is all they gave me. Online return process requires another number - Customer number - which is only on the receipt which I never received. Still trying to get it from them.
Trash company.

I had a terrible experience with this e-commerce website. After having bought a pair of hiking shoes on their website, I haven't received any confirmation of my purchase and the shoes were never delivered to my address. I then asked for more information about my order and the unfriendly customer service gave me a wrong code to pick up the parcel at the post office. Long story short: after a month from my order, I still have to receive the shoes and the parcel apparently got lost. Never again!

I placed my order on the 12th January, choosing to place my order as a guest with the sum of my order coming to 83 euro. I received no email confirmation of my order once the transaction had gone through my bank account.

I left it a few days and still no confirmation email. I tried to register an account to see if my email address would match up with my order but to no avail. I sent an email inquiring about my order to only get an email saying that it did not exist. I replied that the money for the order had been debited from my bank account and I was meant with the same response from SportScheck.

It has been nearly two weeks since the order was placed and still no sign of either the order or the 83 euro I paid being refunded. SportScheck's customer service has been seen to be lacking, rude and ultimately not concerned to help me out with this issue.

Professional spammers. I bought once from them and now I am spammed via mail (physical, direct marketing) they are sending me ads to my mailbox pretty much every month without my consent and clearly violating GDPR.

I wrote them twice to opt-out and to ask them to delete my data and they just ignore the request.

Not worthwhile buying from then and then having your data abused without your consent.

I took an older, but good quality badminton racquet to be restrung. When it was returned it was bent out of shape and the stringing not taut enough to play with. No explanation and no offer to refund my money. I was offered a discount on a inferior racquet. You wreck my racquet and think I want to buy a replacement from you?

For many years, I would pop into a Sportscheck shop in Germany when I was over, which was once or twice a year on average. Since moving permanently to Germany, I decided to finally open a customer account thinking I would continue shopping there. I had realised the deterioration - in terms of value for money items - for some time, but was so far still within ok-ish limits for me. In the last 12 or so months, I did not find anything (bar 1 item) that fitted my needs, and in many cases the choice of sizes available was so limited that it became ludicrous.
This week, I found items that i wanted and were available online to purchase in my sizes...when going through the whole online purchase procedure, I was told at the last bit that "they are not able to fulfil my order" or similar wording, which made no sense. A contact to the customer service ended with being told I should use the phone! Strangely enough, if I had wanted to phone, I wuld have done that! but hey...I made one last attempt to buy online, only to end up with the same crap in the end.
So, I told SportScheck they can close my account as I will not ever attempt to buy from them again.
I am used to bad customer service in Germany. However, I find it utterly kafkaesque that the recently newly appointed CEO intend to increase the online business! ludicrous doesnt come close.

I somehow checked out without creating an account or entering an email address. How that was even possible I have no idea. So I never got an order confirmation email or info about shipping. I did get an order confirmation number directly after placing the order thank goodness, which was how I could identify my order. I then accidentally gave the wrong address and it ended up never getting shipped and has been returned to the warehouse in which I should be getting a refund. I'm not sure how a company could be set up this way to not require an email address and then only try once to ship it. Also if they answered their emails a little quicker this situation probably could have been avoided. I emailed them almost immediately after I ordered and never received a confirmation email because usually one is sent automatically. I didn't hear back from them for 5 days and by that time my order had already been shipped and sent back to the warehouse. Overall, this company has some strange ways of doing business and I wouldn't try my luck again with them.

wont take care of lost packages , cant even get on the phone with a live agent

Had a bad experience with another company where I waited over a month and my order was barely even on its way. Cancelled that and ordered from Sportchek and it was shipped out that day. The next day it was out for delivery. Got it three days after ordering. I don't know how they managed to do that in a pandemic but I appreciated it!

I have given a call to the customer service this morning to ask if I could switch the size of the pair of shoes I had ordered (seeing as the order has not shipped yet).

As soon as I have said hello and politely asked if he spoke in english. He proceeded to hang up on my face, without even speaking a word. Every single one of the many calls I made subsequently was ignored... I guess they have filtered out my number. All of that because I dared to ask if he spoke another language. He could have at least said no, because as it turns he would have found out that I do speak a little bit of German.

The emails I wrote have yet to be answered as well.

Needless to say that I am extremely disappointed with the horrible customer service. Especially since my request was not particularly complicated either..

Edit:They eventually answered just to tell me that their system was oddly “not working today” and to call back the next day, except next day was Sunday.... Anyways, I eventually called Monday just to hear from them that the order had already been shipped, two days ago! They processed it RIGHT after my call. That is INSANE!!
All that so I order another one and lose money in the return process. How dishonest and money grabbing can you be. Literally SO gross.

I tried to order Leki poles from the shop.
They have implemented very strange ordering and payment process.
You fill in your address, then you choose the payment by credit card. However you still do not know how much costs delivery, so the final price including delivery is the first surprise. After confirmation of the payment you are redirected to the last step, confirmation of order. I'm still wondering what is this step about. Anyway, in this step, after confirmation of payment I found out that they deliver goods only on German addresses, so shop forced me to fill in German address. Of course I do not have any German address. What's a Christmas surprise!! Why you do not ask customer to fill in delivery address before payment as 99.9% of eshops do? Now I have to spend hours by getting money back. Very bad design. I'm disappointed.

I cannot recommend this company.

A few reasons:

1. Customer Service: Their customer service is unhelpful and restrained by their awful customer policy. Their replies are inhumane and condescending.

2. Shipment policy: They only ship with Hermes. And if Hermes decides to not deliver your product - it will be shipped back to Sportscheck without prior notification and consent.

3. No reshipment policy in case of delivery failure: if somehow Hermes fails to deliver the product, and it's shipped back to the sender, there's no way you're getting the same product again. You have to wait for them to refund your money and order the product again - which rarely stays available by the time you have the money.

4. If you don't receive the product it's your fault: they won't admit guilt and compensate for their/Hermes' failure. If you don't receive the product, it's either, you're not at home, or your neighbor refused it, it's never their fault.

5....

My experience: I ordered a Jack and Jones winter jacket from them this Black Friday. It's one of my favorite design and it finally went on sale. (you can guess how excited I was about getting it)

I was supposed to receive this jacket by Hermes on November 29th. I waited the whole day for the delivery guy and kept refreshing Hermes' tracking page every 30 min. It never came.

The next days were the weekend so I had no expectations of receiving it before Monday.

On Monday, Hermes' webpage has a new update, they're sending the item back to SportScheck!! No delivery was attempted or nothing - just like that. I contacted SportScheck customer service via email right away.

Now the customer service tells me they will refund the money and they can't do redelivery. The product has already gone up in price, and the size I ordered is no longer available. The customer manager even told me to wait for the jacket to appear if it does. They will NOT do a reshipment.

So, I am not getting the jacket any time soon. Black Friday is over and the other places that had the jacket no longer have it or the discount. Pardon my french but Hermes and SportScheck have f'd me over.

Out of frustration, I told the customer service that I will never do business with them and they can delete my account. They agreed to delete my account right away - rather tone-deaf of them about customer's emotions.

6. My last point: They don't care if they lose you as a customer. It says a lot about their business and people who run it. I know many of you have good experiences with them. But I wrote this 'essay' today because I felt hopeless. It may be silly to go to this extent for a damn jacket. It's not only about the jacket though, but it's also about being respected as a customer and as a fellow human being. I won't be buying from them again. It was my first purchase...

I brought my daughter brand new skates to get sharpened there and they wrecked her blades. I now have to get her brand new skates which she did not need. DO NOT GET YOUR SKATES SHARPENED THERE

I went to Mönckebergstraße 18, 20095 Hamburg store to buy running shoes,...After I paid and was leaving the store, got stopped by 2 security guards, employees by the store who accused me to have stolen T-shirts. They were not friendly, aggressive, awful.

After looking at my bag and my receipts, they could see that they made a mistake: they did not even excused themselves!!!!!

I WILL NEVER comeback in that store and brand.

Everything arrived quickly, safe and in good condition... Thx again :-)

My boyfriend was shopping at Sportscheck in the Mall of Berlin when something completely unpredictable and unacceptable happened to him. He was trying on a shoe and walked with it 2 meters INSIDE the shop to see if it was comfortable ( like every human being who is shopping would do ) when all of a sudden an old lady grabbed his arm and accused him of stealing! “You stealing , stealing “ she told him and dragged him all the way to the controller behind the counter . The controller at first got mad at my boyfriend but when he understood what was really happening, he quickly became compassionate towards him but told him that he couldn’t do anything to help him and that he was obligated to pay a fine of 60€ . I was in another shop when all of this happened and was quickly notified by my boyfriend. At first I did not believe him and thought he was joking but ended up believing his crazy situation. He told me he needed his passport and that the police was coming to interrogate him . I told him I could go get his passport from the hotel and so I did and when I came back to the mall I handed it over to the controller. I waited outside for an hour then my boyfriend told me that the police wasn’t coming anymore but that he had to pay the fine . He ended up buying the things he came to get initially to show the crazy old lady and the staff of this poorly managed shop that he did not have any bad intentions . My boyfriend then told me that the controller told him that he wasn’t the only one that had dealt with this kind of problem with the shop’s manager but that other customers that came are also victim. Anyway, I am hoping to spread the word to other Sport scheck clients so that they avoid any trouble caused by delusional staff and managers. Never stepping back into this shop for sure.

Two weeks ago I ordered a pair of ski bindings and was sent a box with ski brakes. Called customer service and was sent a new set of bindings. I again received a box containing ski brakes, and the wrong width of ski brakes at that. I called customer service again and the rep assured me that the bindings would be delivered in two days. Two days later... nothing, no email, no bindings... nothing. So after calling again I was told that I should be patient and that the bindings would be there, again, in two days... which is today. You guessed it... no bindings, no email... nothing, nada, nyet. I sent an email and an internal message this evening to see if I can get some kind of response... guess we'll see. I can say that I will never be shopping online there again.... no way. Just a huge waste of time.