SportOkay.com Reviews 

1,613
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The best Austrian based online bike shop so far! Good selection of articles with reasonable prices. Fast shipping and a rather simple return procedure of not fitting goods. No complaints but only pr... See more

Rated 5 out of 5 stars

Ordered a very expensive road bike here, was a bit hesitant as some reviews weren't that positive, but the price was unbeatable. Happy to say the bike arrived in flawless condition. Solidly packed (lo... See more

Rated 5 out of 5 stars

I ordered back and rear lights for Trek, they had the best offer in the whole internet. Lights arrived super fast, and I had used them for several months, unfortunately one of them broke. Sport Okay t... See more

Rated 1 out of 5 stars

No lo recomiendo/ I don't recommend it La empresa SPORTOKAY.COM, no ofrece ninguna facilidad para la devolución del producto. Te da una dirección en Austria y tienes que enviar el paquete por tu cu... See more

Company replied

Company details

  1. Sportswear Store
  2. Outdoor Sports Store
  3. Running Store
  4. Ski Shop
  5. Winter sport Store

Information provided by various external sources

Als Spezialist für Bekleidung und Sportausrüstung im Outdoor-, Berg-, Kletter- und Skisport als auch im Bike- und Fitnessbereich begeistern wir unsere Kunden europaweit mit günstigen Preisen und 3D Produktwelten. Dabei bieten unsere Top-Marken Under Armour, Nike, adidas, Chillaz, Mammut, Haglöfs, K2, Martini, Deuter, Dainese, Salomon, Leki, Löffler, Ortovox und SCOTT ein Sportsortiment höchster Qualität. Besonders beliebte Produkte bei SportOkay sind u.a. Lauf- und Wanderschuhe, Alpin- und Tourenski, Suunto-Uhren, Scott & Giant Mountainbikes, Jacken, Hosen, Helme, Rucksäcke und Outdoorzubehör.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,613)

416 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shop

I didn't know this shop before but it will not be the last time I ordered there. Quick job done and all was fine!

28 June 2022
Unprompted review
Rated 5 out of 5 stars

three shorts for hiking

I ordered three different types of hiking shorts (salewa, Jack Wolfskin and Scott) the delivery was fast and perfect. One short (Scott) was too big- although all of them were ordered in size XL - so I returned it.

14 May 2022
Unprompted review
Rated 4 out of 5 stars

Would have given a 5 star review if the…

Would have given a 5 star review if the the first ordered ski jacket was not 3 weeks in transit and more substantial inner padding, but had to send back and got a refund in 2 days which was excellent.Took a gamble and ordered a better more substantial jacket 3 months later and my birthday came early.Beautiful ski jacket

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Ordered from the Netherlands

Ordered my skis from the Netherlands, this Austrian store offered the best deal in Europe. Pricing, ordering-process, confirmation, and delivery were excellent. What more can I say :-)

6 April 2022
Unprompted review
Rated 1 out of 5 stars

They delivered the incorrect size and…

They delivered the incorrect size and then charged me 36euro for their error, do not use this company

29 March 2022
Unprompted review
SportOkay.com logo

Reply from SportOkay.com

Hello Des,

thanks for your feedback.

As we discussed this several times, we know that we have different opinions of your return shipment. We checked your returned shoes and it clearly turned out that it was not a wrong delivery. It´s a fact that you ordered the size 42 and we have sent you the size 42 of the right shoes. We are really sorry that the shoes don´t fit you.

You have sent the shoes back within our cancellation right. Thanks for this! As it´s written in our GTC we only bear the return costs for returns from Germany and Austria – not from Ireland.

We are really sorry for this.

Kind regards,
your SportOkay.com Team

Rated 5 out of 5 stars

Great price

I purchased ski bindings in their end of season sale for a great price. Ordered on the evening of the 20th March delivered 26th March AM.

26 March 2022
Unprompted review
Rated 5 out of 5 stars

Great shop

Great shop, very fast delivery and easy process for sending goods back.
I like the presentation of the products.

11 March 2022
Unprompted review
Rated 1 out of 5 stars

TERRIBLE STORE. Sent damaged skis.

TERRIBLE STORE. I did the order from them for the first time, because the pair of ski which I wanted, was available only on their website. They sent me a ski with a HUGE scratch! After sending photos they gave me 35 EUR discount to the next order. Customer service is horrible too, they reply within 3-7 days. NOT RECOMMENDING, just bunch of thieves!

9 February 2022
Unprompted review
SportOkay.com logo

Reply from SportOkay.com

Hello Dávid, we are really sorry, that our answer came too late. In the moment we do have a lot of requests and some delays can occur. We are sorry for that, but we always try to answer in time. We are also sorry, that your skis were delivered with such a scratch. Normally you can make a very good ski service with 35 EUR so that everything is fine again. That´s why we wanted to give you the opportunity to fix it to have a lot of fun with your new skis very soon! We also offered your the possibility to return the skis. My collegue will get in touch with you again to find a good solution. And: we are no thieves. Just - quite - normal people with the passion to help you with quick solutions. :-) So we are looking forward to resolve this with you. Thanks a lot, your SportOkay.com Team

Rated 2 out of 5 stars

The artva wasn't brand new

The artva wasn't brand new. Box opened and device dirty. Plastic envelops broken.... I opened a ticket, but customer service demonstrated to be extremely slow in replying. It was supposed to be a nice present but it turned into a nightmare without any support.
UPDATE
Dear SportOk, thank you for you rapid answer to my review but there is a lie in your answer: 10 days passed by since my ticket was opened and no action from your side was so far taken to fix the issue.

7 February 2022
Unprompted review
SportOkay.com logo

Reply from SportOkay.com

Dear Gianfranco, we are really sorry for that! Our customer service is already very engaged to find a solution for you! I really hope, that we do not appear in your dreams! We aren´t that important ;-) But I really hope that we can solve this soon. Thanks a lot and be careful in the mountains! Your SportOkay.com Team

Rated 5 out of 5 stars

Excellent service.

Very happy with the decision to order from this site. I've ordered a pair of Fischer skis, got a complementary ski bag and a 1 day ski pass on Austrian Stubai glacier (which probably I will not be able to use since I live 1200 km away). Received the products in 6 days in perfect shape, as ordered.

7 February 2022
Unprompted review
Rated 1 out of 5 stars

I haven’t received the item I’ve paid…

I haven’t received the item I’ve paid for.
The reply I got from customer service, specifically from Christoph, was that maybe someone else took it. Without any proof of delivery from the courier to prove this. Since this first reply I’ve bee trying to contact again the customer service without success as I’ve asked for a refund or for the actual delivery of the item I have already paid. I don’t recommend to buy any product if this is the service this website provides.

1 February 2022
Unprompted review
SportOkay.com logo

Reply from SportOkay.com

Hello C., thanks for your review. As you know, the track & trace link of your parcel shows, that it was delivered to your address. So Christoph thought maybe a neighbor or somebody of your family took it, without telling you yet. Sorry for the misunderstanding, but this was not meant to be succinctly. He just wanted to help you finding it :-) We are investigating your case now with our postal service. As soon as we have an answer, we will contact you again! Happy that we could help you at the end, your SportOkay.com Team

Rated 5 out of 5 stars

Tienda recomendada / recommended

Productos en perfecto estado, envío para ser internacional bastante rápido (Austria-españa).
Tienen bastantes descuentos y ofertas.
No he realizado ninguna devolución, pero en caso de necesitar el sistema es muy fácil. En el paquete te incluyen un papel con instrucciones para la devolución y una etiqueta para el envío.
Empresa de confianza, recomiendo totalmente!
.
Products received in perfect conditions. To be an international shipping it has been fast (austria-spain).
They have many deals and discounts.
I didn't need any return, but in case of needed, they include inside the parcel a form with instructions to send them back and a label tracking to put on the parcel.
Confident shop, I definitely recommend it!

17 January 2022
Unprompted review

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