MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more
Company replied
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
Company replied
Vikrant from the Tower Hill branch was very professional from the moment I spoke to him, very knowledgeable and helpful on all fronts. What an excellent service all round. Thank you for your time and... See more
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Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eti was fantastic because he went out…
Eti was fantastic because he went out of his way to help collect car same day great service
20 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was very helpful at splend in…
Alex was very helpful at splend in Cricklewood centre.
He made my purchase process to my vehicle smoothly and helpful.
Thanks Alex 😊
20 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti knew what he was talking about good…
Eti knew what he was talking about good service thanks
20 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was very very helpful to me and…
Farhad was very very helpful to me and made me feel better througout my issues.. thank you so much Splend and Farhad 🙏
20 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I am extremely disappointed with my…
I am extremely disappointed with my experience with Splend.
I paid an £8,000 deposit upfront and was originally promised that I would receive my vehicle within 1 month. Instead, I waited approximately 7 months before finally receiving the car, meaning my money was held for a significant period while I remained without a vehicle.
When I eventually received the brand new Mercedes EQE on 7 April 2026, I expected reliability and minimal downtime. However, since delivery, I have only been able to drive around 500 miles due to repeated faults and long repair delays.
Despite barely being able to use the vehicle, I am still paying £192 per week plus approximately £400 per month for insurance.
Since receiving the car, I have spent around 4 weeks waiting for Mercedes to resolve issues including a persistent rattling noise, faulty door handles, and other technical concerns. The vehicle remains at Mercedes while they investigate whether these problems can even be properly fixed.
The most frustrating part is being constantly passed between Splend and Mercedes:
- Splend tells me to contact Mercedes regarding repairs
- Mercedes says my contract is with Splend and any replacement vehicle or contractual resolution must come from them
Last week, I was contacted by a Splend representative named Iza, who assured me that my case would be resolved. I was promised a replacement vehicle while my car was being repaired, and I was also told my weekly payments would be deferred. Based on these assurances, I was asked to remove my previous review, which I did in good faith.
However, today after waiting from 10am until 12pm for an update, I was informed that Splend would not provide a replacement vehicle because I use my own insurance policy.
This condition was never made clear beforehand, and after removing my review based on promises that were not honoured, I feel completely misled.
To make matters worse, Mercedes has informed me that some expected vehicle features and hardware are missing, and that any contractual concerns must be raised directly with Splend.
I chose Splend specifically to avoid situations like this. Instead, I have experienced a 7-month delivery delay, repeated vehicle faults, poor communication, broken promises, financial pressure, and major disruption to my work.
Having paid a significant upfront deposit, weekly rental fees, insurance costs, and still being left without a reliable vehicle is simply unacceptable.
If this matter is not resolved fairly, I will consider escalating my complaint further.
19 May 2026
Unprompted review
Reply from Splend
Hi Mirmoteza,
Thank you for taking my call today, I appreciate your time.
As advised, your contract taken out with Splend is for the vehicle only. That said, it is my understanding that the issues you are currently facing are covered under warranty, and therefore Mercedes should have been offering a PCO replacement vehicle while yours was undergoing repairs.
This has now been escalated to a Mercedes manager and, as advised, I will come back to you with an update as soon as I have a solution.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan and Mehdi helped me secure a car…
Hassan and Mehdi helped me secure a car I’ve had my eyes on and made it happen swiftly.
19 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Excellent service especially from…
Excellent service especially from Tanzim 👍🏻
19 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helped with q PCO…
Farhad was great and helped with q PCO issues solves quick and fast
19 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
These people are very dodgy
These people are very dodgy. They put different price on the website and when you call them they tell you different price.
18 May 2026
Unprompted review
Reply from Splend
Dear Ejaz,
Sadly, we are unable to identify you as a past or present Splend customer. We have previously requested that you provide your contact details, but unfortunately we have not yet received a response.
Kindly email us your contact details at your earliest convenience so we can assist you further.
Kind regards,
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Hassan from been very helpful and kind…
Hassan from been very helpful and kind thank you for your service
18 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Good service
I dealt with Farhad today and it is the first time things have run so smoothly for me. Thanks Farhad for your help.
18 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
First Class Customer Service
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very knowledgeable and has actually helped changed my view of customer service at Splend. You need more people like him!
15 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was great throughout the onboarding…
Eti was great throughout the onboarding process, very clear and helpful! Thank you.
15 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great experience
Great experience, Hasan been excellent from start to collecting the car thanks to Hasan.
15 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was amazing help getting a new car…
Eti was amazing help getting a new car plus onboarding process was very enjoyable thank you eti
14 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti helped me out with the onboarding…
Eti helped me out with the onboarding process made it smooth and explained everything to me thank you eti
13 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I picked up my new jaecoo and was seen…
I picked up my new jaecoo and was seen by Nadim. Very nice man and professional
13 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was great and helpful
13 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I Was at the hub today exchanging my…
I Was at the hub today exchanging my vehicle, Helen customer service was top notch
13 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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