MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more
Company replied
Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more
Company replied
Vikrant from the Tower Hill branch was very professional from the moment I spoke to him, very knowledgeable and helpful on all fronts. What an excellent service all round. Thank you for your time and... See more
Company replied
Company details
Written by the company
Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.
Contact info
393 Edgware Road, Cricklewood, NW2 6LN, London, United Kingdom
- 0333 016 4311
- hello-uk@splend.com
- www.splend.co.uk
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Eti was fantastic fast and efficient
Eti was fantastic fast and efficient
29 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Great experience
Mr. farhad and Sanny both were very helpful to replace car very quickly with big smile.
Thank you both for help.
Arif
29 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Jordan made the process easy for me to…
Jordan made the process easy for me to sort out my uber account and informed me about the process to complete
29 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was perfect thank you for the…
Eti was perfect thank you for the onboarding to the eqe car looks amazing fantastic service
29 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Alex was great
29 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
I strongly do not recommend Splend and…
I strongly do not recommend Splend and their business partner Kwik Fit Stevenage based on my recent experience.
One week before my MOT appointment, I went to Kwik Fit Stevenage and asked them to check and measure all four tyres on my vehicle. I was told that both front tyres needed replacing. I then asked them to book my MOT for 18 May.
On 18 May, I attended my MOT appointment at Kwik Fit Stevenage. The MOT passed, but I was told the front tyres were at 2 mm and needed replacing immediately. However, I was then informed that the tyres were not available because Splend wanted budget tyres ordered instead. I was told to return on Wednesday 20 May.
I stopped working and returned for the appointment on 20 May, losing both time and money. After waiting around 15–20 minutes, I was told the tyres had still not arrived. I asked why nobody had informed me by phone beforehand, as I could have continued working instead of wasting my time driving there and waiting. They apologised and told me to come back the following day.
Then, on Thursday morning while I was working, Kwik Fit Stevenage called me again to say the tyres still had not arrived and that the next available appointment would be Saturday 22 May at 10:30.
At that point, after already losing time twice and having appointments repeatedly cancelled, I decided I could not continue driving with tyres at 2 mm tread depth while carrying passengers. I was not prepared to risk being stopped by the police and receiving 3 penalty points per tyre because of delays caused by Splend’s business partner.
Splend told to Kwik Fit that I I wanted tyres straight away I had to pay £.80 extra for each tyre.
I therefore replaced the tyres myself at my own expense, paying £80 per tyre, and sent the invoice to Splend. Splend then refused reimbursement simply because the tyres were not replaced by Kwik Fit.
The problem was created entirely by Kwik Fit, which is Splend’s business partner, not mine. My responsibility ends when I pay my weekly rental payment on time every week — which Splend is always happy to collect immediately.
Very disappointing experience and poor support for drivers who are simply trying to stay safe, legal and continue working.
28 May 2026
Unprompted review
Reply from Splend
Dear Roberto,
After reviewing your account, we would like to point out that the legal limit for tyre tread depth is 1.6mm. Therefore, with your tyres measuring 2mm, this would not in any way impede you from driving the vehicle.
You mentioned that Splend would only authorise budget tyres. This has always been the case; however, customers do have the option to upgrade, provided they cover the additional cost themselves.
Regarding the tyres being out of stock, I can only apologise on behalf of Kwik Fit.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was perfect the onboarding process…
Eti was perfect the onboarding process went smoothly
26 May 2026
Unprompted review
Reply from Splend
Thanks for the great review , Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Terrible experience
Terrible experience,
The easiest way to reach this company when you need to contact them is here, to leave a review on trustpilot. Otherwise you have to wait behind the phone for hours, I am horribly frustrating.
Tow tyres are old need to be changed they have authorised one but not the both. They said to the quick fit that they pay only for one not both tyres because there was a small damage which i had showd the the tyre shop, they said it wasn't an issue. Now the tyre is worn out they wouldn't change it. After hours behind the phone someone finally called me back and I asked him why they haven't authorised both tyres to be changed first he said the insurance company wouldn't cover other tyres when asked him why that is the case? He made me wait again to find out why . After a while he is saying now because the tyre is worn accessivly. He has no idea why they dont change the tyre. Just to give me hard time, and avoid to spend money they will make stupid excuses. Olny way I have to do is take legal action.
Anyone thinking of getting a car from this company please stay away you will always be frustrated and will lose alot of money even if you try to return the car. I have rented from many company during last five years non was as horrible as this one.
The response below is a lie. There is no substantial damage, When I took the car to check the tyres to quick fit, they said both rear tyres old need to be changed not because of a little scratch but because they are worn out.
Wehn I called today you said that the insurance wouldn't cover the other three tyres again you guys are habitat liers.
26 May 2026
Unprompted review
Reply from Splend
Hi Arslan,
I’m sorry to hear that you are unhappy with our service.
However, following our investigation, it was identified that when you attended Kwik Fit on 29/04/06 to have your tyre changed, there was significant damage to the inner wall of the tyre. Unfortunately, this type of damage is not covered under our tyre replacement policy.
You were advised at the time that the tyre needed replacing. As the tyre sustained damage, Splend will unfortunately not be covering the cost of the replacement.
Regards
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti was fantastic really help from…
Eti was fantastic really help from startto finish thanks eti
26 May 2026
Unprompted review
Reply from Splend
Thanks for the great review Bokul, Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review Shif, Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Avoid Splend at all costs
Avoid Splend at all costs. My experience has been extremely stressful, unprofessional, and financially concerning.
From the very beginning, I raised concerns about a service warning on the vehicle at handover and was repeatedly assured that the vehicle had been serviced and the warning would disappear. Despite reporting the issue continuously since November 2025, no proper action was taken.
The situation became even worse when the vehicle was removed from my address without proper notice or communication, while the original issue remained unresolved.
Most concerning of all were repeated attempts to take large amounts of money from my bank account without my knowledge or approval. Multiple disputed debit attempts were made in varying amounts, and today an additional £300 was taken unexpectedly. I am now dealing with this matter through formal complaints and legal escalation.
Communication has been inconsistent throughout, with changing explanations and no accountability. What should have been a professional vehicle service experience turned into months of stress, disputes, and financial concerns.
Based on my experience, I would strongly not recommend Splend to anyone.
23 May 2026
Unprompted review
Reply from Splend
Hi Muhammad,
Thank you for taking my call. As discussed, I will look into the points you raised and come back to you in due course.
Thank you for your patience.
Good service by Vikrant at Tower Bridge…
Good service by Vikrant at Tower Bridge office, explained all the things perfectly.
22 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was fantastic and very helpful❣️
Farhad was fantastic and very helpful❣️
Hope Splend should have more worker like Mr. Farhad👍
22 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Helen she amazing customer service she…
Helen she amazing customer service she is helping me all my questions and offering me new ungraded vehicles also friendly customer service really really make me feel good 😊
22 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review Mark, Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Eti amazing service very helpful
21 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
Farhad was excellent
Farhad was excellent, gave all information required was friendly and incredibly helpful!
21 May 2026
Unprompted review
Reply from Splend
Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.
The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331
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