Well packed shipment, with a nice greeting card. But expensive shipping UPS fees: $58 shipping fees + around $86 customs & airport clearance. Some italian online store offers a flat shipping r... See more
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Review summary
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What people talk about most
Reviews shaping this summary
One other amazing shopping experience, the most trending items for unbeatable prices. Packed with lots of care , each item came with its own box and even hangers for th clothes . The shipping cost mig... See more
Company replied
Flawless experience as always.This is definately my favorite store when it comes to luxury items…I just wish they had more models from Prada available .Im unpatiently waiting for a long sleeved camel... See more
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my fav!! to shop online luxury designer deals! the shipping is so fast that I can't even explain. great prices! the site is so comfortable to use, what I love the most is the variety of shoes, handbag... See more
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Company details
Written by the company
The first Spinnaker boutique was opened in 1976 in Alassio by Lorenza Betti. Today Spinnaker represents one of the most fashionable names in Italian luxury retail. At Spinnaker, curiosity, imagination, creativity and experience are merged into one expression of luxury fashion. Our boutiques in Sanremo, Alassio, Portofino and Santa Margherita Ligure are the stage where fashion is the guest of honor. Style evolves and renews itself through time but the best designers remain recognizable for their refined expressions of taste and elegance. Spinnaker Boutique, your new luxury shopping experience.
Contact info
Via Amedei, 2, 20123, Milano, Italy
- 0182586202
- info@spinnakerboutique.it
- www.spinnakerboutique.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Wrongly accused Spinaker
I wrote a review a few weeks ago. Unfortunately it wasn’t a good one. I came to find out that it had nothing to do with the company. It was customs that was holding up my order I apologize for my original review
22 June 2026
Unprompted review
Reply from spinnakerboutique.com
Dear Edward,
Thank you for taking the time to update your review.
We truly appreciate your honesty and your willingness to clarify that the delay was related to customs procedures rather than our service. We understand that customs formalities can sometimes be unexpected and frustrating.
Your decision to update your review means a great deal to us, and we sincerely thank you for giving an accurate account of your experience with Spinnaker Boutique.
We hope to have the opportunity to assist you again in the future under smoother circumstances.
Warm regards,
Spinnaker Team
My order was shipped quick
My order was shipped quick, got it in less than a week, nicely packaged
24 June 2026
Reply from spinnakerboutique.com
Dear Dora,
Thank you for your kind review!
We're so pleased to hear that your order arrived in less than a week and that you appreciated both the prompt shipping and the care we put into our packaging.
We hope to welcome you back to Spinnaker Boutique again soon.
Warm regards,
The Spinnaker Boutique Team
Reply from spinnakerboutique.com
Dear Eva,
Thank you for your lovely review!
We're delighted to hear that you were pleased with both your shopping experience and the speed of our delivery. Your satisfaction means a great deal to us.
We look forward to serving you again soon.
Warm regards,
The Spinnaker Boutique Team
The Jacob Cohën jacket is in for fall…
The Jacob Cohën jacket is in for fall and I picked it up. Great selection and easy checkout. Shipping was fairly quick too, My very favourite online luxury retailer.
23 June 2026
Reply from spinnakerboutique.com
Dear James,
Thank you very much for your wonderful review!
We're delighted to hear that you're enjoying your new Jacob Cohën jacket and that you appreciated our selection, the smooth checkout experience, and the quick delivery. Knowing that Spinnaker Boutique is your favourite online luxury retailer is truly the highest compliment we could receive.
We look forward to welcoming you back for your next purchase.
Warm regards,
The Spinnaker Boutique Team
After receiving my first order from…
After receiving my first order from them, I can say I’d confidently order from them again. My item was quickly, carefully packed. It arrived in beautiful unused condition. Also, duties were included in the price, and there were no customs clearance issues.
22 June 2026
Reply from spinnakerboutique.com
Dear Lisa,
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that your first order met your expectations and that your item arrived quickly, carefully packaged, and in perfect condition. We're also pleased that the prepaid duties and smooth customs clearance helped make your international shopping experience as seamless as possible.
Your kind words mean a great deal to our team, and we truly appreciate the trust you've placed in us. We look forward to welcoming you back for your next purchase.
Kind regards,
Customer Care Team
Excellent and prompt delivery
17 June 2026
Reply from spinnakerboutique.com
Dear Polja,
Thank you for your wonderful feedback.
We are delighted to know that your order arrived promptly and that your shopping experience met your expectations. Providing a fast and reliable service is something we truly care about, so your comments mean a lot to us.
We hope to have the pleasure of welcoming you back to Spinnaker Boutique again soon.
Kind regards,
Spinnaker Boutique
Reply from spinnakerboutique.com
Dear Carolin,
Thank you for your lovely feedback and for recommending Spinnaker Boutique.
We are delighted to hear that you were happy with the support you received and that everything met your expectations. Your kind words are truly appreciated and encourage us to continue providing the highest level of service.
We look forward to assisting you again in the future.
Best regards,
Spinnaker Team
Perfect
I had an excellent experience with Spinnaker Boutique. My first order came in ONE day with DHL Express from Italy to Netherlands! Wow! Well I paid €25, but for that service it’s absolutely not expensive for shipping costs.
Before my order was shipped, I emailed customer service to update my delivery address because my house number was twice to be sure. They answered fast and my address was corrected within just two hours. I really appreciated how quickly and efficiently they handled my request.
The customer service was outstanding, the packaging was beautiful, and everything was handled professionally from start to finish.
I highly recommend Spinnaker Boutique and will definitely shop with them again. Thank you for the fantastic service.
29 June 2026
Unprompted review
Reply from spinnakerboutique.com
Dear Cathelijne,
Thank you so much for taking the time to share such a wonderful review. We are delighted to hear that your first experience with Spinnaker Boutique exceeded your expectations.
It is especially rewarding to know that our Customer Care team was able to assist you promptly with updating your delivery address and that your order reached you so quickly. We also truly appreciate your kind words about our packaging and the overall shopping experience.
Your recommendation means a great deal to us, and we look forward to welcoming you back for your next purchase.
Warm regards,
The Spinnaker Boutique Team
On time
On time , to the minute , delivery and with a smile ! Excellent !
Excellent product and a serious , trustworthy company according to my experience!
19 June 2026
Reply from spinnakerboutique.com
Dear Anna,
Thank you for such a thoughtful review!
We're especially pleased to hear that your delivery arrived exactly on time and was accompanied by a friendly smile. It's wonderful to know that both the quality of the product and the service lived up to your expectations.
Your words about Spinnaker being a serious and trustworthy company are particularly meaningful to us, as earning our customers' confidence is at the heart of everything we do.
We sincerely appreciate your support and hope to have the pleasure of serving you again soon.
Warm regards,
Spinnaker Team
Reply from spinnakerboutique.com
Dear Alexis,
Thank you so much for your wonderful review!
We're delighted to hear that you enjoyed our selection, that your order arrived quickly in the US, and that you appreciated our gift wrapping. We believe that every detail contributes to creating a special shopping experience, so it's a pleasure to know these aspects stood out to you.
We truly appreciate your support and look forward to welcoming you back to Spinnaker for your next luxury purchase.
Warm regards,
The Spinnaker Team
Reply from spinnakerboutique.com
Dear Christine,
Thank you for taking the time to share your experience!
We're delighted to know that your order arrived quickly and that everything reached you in perfect condition. We put great care into preparing every shipment, so it's wonderful to hear that our attention to detail made a positive impression.
We hope you enjoy your purchase and look forward to serving you again in the future.
Warm regards,
Spinnaker Team
Very fast delivery
15 June 2026
Reply from spinnakerboutique.com
Dear Stephan,
Thank you for your 5-star review!
We're delighted that your order reached you so quickly. Providing a fast and reliable delivery service is one of our priorities, and it's always rewarding to know that our customers appreciate it.
We hope you enjoy your purchase and look forward to welcoming you back to Spinnaker soon.
Warm regards,
The Spinnaker Team
Absolutely brilliant very impressed!!!
22 June 2026
Reply from spinnakerboutique.com
Dear Nicole,
What a wonderful review—thank you!
Knowing that we were able to leave such a positive impression truly means a lot to us. We strive to make every shopping experience as enjoyable and seamless as possible, and we're thrilled that we met your expectations.
We hope to have the pleasure of serving you again soon.
Warm regards,
The Spinnaker Team
Reply from spinnakerboutique.com
Dear Antonios,
Thank you for your kind words!
We're pleased to hear that you were satisfied with both the speed of our service and your overall experience. Our team works hard to ensure every order is handled efficiently, and it's always rewarding to know those efforts are appreciated.
We look forward to welcoming you back to Spinnaker in the future.
Warm regards,
Spinnaker Team
Reply from spinnakerboutique.com
Dear Lilian,
Thank you for your fantastic review!
We're so pleased to hear that your order arrived quickly and that you were happy with the packaging. We take great care in preparing every shipment to ensure each item reaches its destination safely and beautifully presented.
We hope you enjoy your purchase, and we look forward to assisting you again on your next visit to Spinnaker.
Warm regards,
The Spinnaker Team
Reply from spinnakerboutique.com
Dear Irina,
Thank you for your lovely feedback!
We're delighted to know that both our pricing and the delivery experience met your expectations. We always strive to offer the best possible value while ensuring that every order reaches our customers quickly and smoothly.
We truly appreciate your trust and hope to welcome you back to Spinnaker again very soon.
Warm regards,
The Spinnaker Team
I have purchased three Gucci bags this…
I have purchased three Gucci bags this time. However, I cannot find any warranty cards for all of them even I checked all inner pockets. I have emailed to Spinnaker and still waiting for their reply.
22 June 2026
Reply from spinnakerboutique.com
Dear Manda,
Thank you for taking the time to share your feedback.
After carefully reviewing your case with our Gucci representative, we would like to clarify that Gucci does not produce or include separate warranty or identity cards for its handbags and leather accessories.
The unique identification code of each bag is embossed or printed directly inside the item and serves as its official identification. For this reason, there are no additional cards that can be provided or replaced, as they are simply not produced by the brand.
We also verified the quality checks carried out on your order and confirmed that all the materials supplied by Gucci were included with your bags.
As the absence of separate warranty or identity cards is Gucci's standard policy and not an omission related to your order, we kindly ask you to reconsider your review, as it does not accurately reflect the product received or the service provided by Spinnaker.
We appreciate your trust and hope to continue serving you in the future.
Kind regards,
Spinnaker Customer Service
Reply from spinnakerboutique.com
Dear Juan,
Thank you very much for your wonderful 5-star review!
We are delighted to hear that your order arrived quickly and that you are happy with the condition of your item. Your satisfaction is our greatest reward.
We truly appreciate your support and look forward to welcoming you back to Spinnaker for your next purchase.
Kind regards,
The Spinnaker Team
The handbag I had been looking for at a…vevo
The handbag I had been looking for at a great pfice! Shipping was amazing, only one week! I
18 June 2026
Reply from spinnakerboutique.com
Dear Paula,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that you found the handbag you had been looking for at a great price and that you were pleased with our shipping service. Providing authentic luxury items at competitive prices together with a fast and reliable delivery experience is always our goal.
We truly appreciate your kind words and look forward to welcoming you back for your next purchase.
Kind regards,
Spinnaker Boutique Team
Reply from spinnakerboutique.com
Dear Christian,
Thank you very much for your kind feedback.
We are truly pleased to know that you were satisfied with our service. Your support is greatly appreciated, and we look forward to welcoming you again very soon.
Best regards,
Spinnaker Team
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