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SPF Private Clients Reviews 1,697

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 338 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes feel smooth and stress-free. The service is frequently highlighted as excellent, with many appreciating the efficiency and ease of their overall experience, including quick response times and a supportive approach. However, some customers reported dissatisfaction with the after-service, mentioning unanswered emails. A few other people also reported concerns regarding certain interactions with staff.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise individuals like Aaron,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, efficiency, and... See more

Response time

Reviewers mention positive feedback about response time. Customers frequently highlight the quick and timely... See more

User experience

People report positive experiences with user experience. Customers consistently highlight the clarity and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was recommended to Ollie from a friend, and I am very grateful for this. i was looked after and updated during the process. with it being made very simple and therefore perfect for a first-time buye... See more

Company replied

Rated 5 out of 5 stars

Excellent service received from SPF (Cara & Finn) during our remortgage. Explained our options clearly and gave us good options to choose from in terms of lenders, rates, products etc. The process wa... See more

Company replied

Rated 5 out of 5 stars

James Williams was an absolute pleasure to work with. He was consistently supportive and took the time to guide me through every step, making the whole process clear and far less daunting.

Company replied

Rated 5 out of 5 stars

Great experience working with Wendy Docherty and Megan Kurt at SPF to arrange our mortgage. Highly responsive with clear and friendly communication. When there was a small hiccough in the process, the... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Financial Consultant
  4. Insurance Broker

Written by the company

SPF Private Clients were established as Savills Private Finance in May 1997. Originally launching as the exclusive financial services arm of Savills plc, the Company rapidly grew into one of the market leaders in UK financial services. In 2011, following a management buy-out, the company changed to SPF Private Clients (SPF). Since then the company has grown and diversified into a national brokerage employing over 200 people, with offices in multiple locations across the UK, Channel Islands, and internationally in Hong Kong, Singapore and Dubai. Our diverse expert teams offer a trusted service across mortgages, insurance, protection, commercial finance and financial planning. In August 2022 we became part of the Howden group of companies, a leading global insurance company operating in 100+ countries.


Contact info

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Speak to one of our expert advisers

Discuss your mortgage or insurance and protection requirements.

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fast and flexible…

Quick to react to events and very efficient

7 April 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Quick and efficient.

7 April 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Been using them for a few years

Been using them for a few years, initial mortgage & remortgage; they’ve been extremely proactive in checking rates before I even ask. Great service.

7 April 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Excellent Team

The team is professional, on top of things, and always makes my transactions easy to execute.

7 April 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 4 out of 5 stars

Worked hard to find a suitable mortgage…

Worked hard to find a suitable mortgage solution

26 March 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Brandon and Kitt delivered 5 Stars again ...

I have just completed my 2nd UK mortgage with Brandon and Kitt at SPF Private Clients and on both occasions, they delivered extremely reliably, super prompt and never gave me any doubts that they will be able to deliver. I would highly recommend them to anyone considering a BTL UK loan - whether personal or company.

2 April 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Brandon and Kitt.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

cristiana was very helpful and…

cristiana was very helpful and knowledgeable about handling the mortgage. She was very polite and always available
I will call her again when my mortgage is due for renewal

26 March 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Cristiana.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Highly recommended

We were first time buyers in the UK and had a fantastic experience with Ollie at SPF. He explained the mortgage process clearly, walked us through several different options and found us a rate and terms we were very happy with. Thoroughly recommended!

31 March 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ollie.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Helpful

Helpful, honest advice at a reasonable fee that provided a great mortgage offer. Impressed

29 March 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Very professional

Very professional. Responded quickly to questions asked

22 March 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Jack and Sophia were amazing

Jack and Sophia were amazing - I cannot recommend them enough. The difference between the stress of our last transaction and this one was like night and day. Thank you so much again

27 March 2026
Unprompted review
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack and Sophia.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Excellent mortgage broker

Excellent mortgage broker. Efficient, informed, patient and easy to work with team. I would use SPF clients again for help with a mortgage or remortgage.

19 March 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Another great experience of SPF

Another great experience of SPF. Very impressed with Jack Clarke in particular who couldn’t have been more helpful getting the mortgage set up

26 March 2026
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Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

We had a very good experience with SPF…

We had a very good experience with SPF and Nick Uphill was very professional and dealt with our enquiry from start to finish and with exceptional quality. All questions were answered and Nick always got back to us promptly if he needed to research anything.

26 March 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Nick.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

First time Buyer

I am writing to express my sincere appreciation for the excellent service provided by you during my recent mortgage process as a first-time buyer.

From the very beginning, Kennan was highly professional and took the time to clearly explain every aspect of the mortgage process. He ensured I understood all available options and provided valuable advice, which made a complex process much easier to navigate.

He was also very efficient in referring me to all the necessary third parties, ensuring everything progressed without delays. His consistent follow-ups and dedication throughout the journey were truly impressive and gave me great confidence.

Thanks to his efforts, I was able to secure a very good deal. I genuinely appreciate his hard work, professionalism, and support throughout the entire process

25 March 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Kenan.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Ben was so helpful!

I was supported by Ben fuller for over a year with 2 mortgage applications and he has been the so supportive and helpful, always taking the time to explain everything clearly to me, jumping on calls quickly and getting the most adequate mortgage. It was really great to be able to rely on Ben! Thanks a lot for your work

25 March 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Ben.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Excellent Service from Brandon and Kitt

Brandon and Kitt have been professional and proactive in servicing their clients. They are knowledgeable in what they do and have always offered options and advice on how to progress decisions forward. Highly recommended especially for first time UK homebuyers.

24 March 2026
Unprompted review
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Brandon & Kitt.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Jack and Sophia both provided great…

Jack and Sophia both provided great service! Thank you for answering my queries and finding us a great deal for our new mortgage!

18 March 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect. I will ensure that I also pass your comments to Jack and Sophia.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

Rated 5 out of 5 stars

Very responsive mortgage advising team

Very responsive mortgage advising team, helped make my first property purchase smooth and stress free.

29 January 2026
SPF Private Clients logo

Reply from SPF Private Clients

Thank you, we appreciate you taking your time to let us know about your experience. We are always keen to gather feedback from our customers to ensure we are providing the level of service you expect.

We look forward to working with you again in the future, and in the meantime don’t hesitate to reach out to the team if you have any questions.

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