Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left t... See more
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
Company replied
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
2.9
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Excellent customer service
Excellent customer service from Speedy's Bootle branch after another company provided a less than positive experience.
19 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
If I could give 0 stars I would
If I could give 0 stars I would. Delivered but communication non existent and customer care a joke.
23 February 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations, particularly regarding communication and service quality. Please accept our sincere apologies for any inconvenience caused.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly and work towards a resolution. You can email us at customerservices@speedyhire.com
Kind Regards,
Customer Service Department
Very poor communication, missed collection
Equipment arrived in time. However, very poor communication for delivery and collection. No way to track any of them, not even via the app as they say.
I received a vague SMS on a Friday saying I was next for collection, so I left work early to be home — but no one ever showed up. By 5:30 PM the offices were closed, and I was left with no way to follow up, aside from the emergency customer support who offered zero help or explanations.
I had to lift and position a heavy item for easy pickup, only to be stuck storing it over the weekend, which was never agreed upon. Frustrating experience as I did not anticipate having to find space (and the responsibility) to safely store the equipment for another whole weekend.
16 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Andrea,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations, particularly regarding communication and transport. Please accept our sincere apologies for any inconvenience caused.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly. You can reach us at customerservices@speedyhire.com
Kind Regards,
Customer Services
I have been in contact with Kyle from…
I have been in contact with Kyle from the Liverpool store and he has been absolutely excellent.
Having dealt with a couple of issues he went above and beyond to ensure my problem was resolved quickly and efficiently.
12 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Nathan.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received by our team member at Liverpool depot.
Your comments have been shared with the Liverpool depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Going above and beyond
I hired a floor sander for the second time, as the firs time the machine broke on day 2 and couldn't finish the job, Within 1 hour of sanding, the machine today also stopped working. I brought the machine back and they couldn't fix it. Everyone was super nice, trying to find a machine in a different location and finally there was one in reading , but this was 3:30 and they close at 5. Shoutout to Zoe for digging and finding any posible alternative for me. Thanks to her and Alfie from speedy Southampton , whom offer to pick it up and get his time changed, I wouldn't have been able to finish the job. He was super nice, message me with updates and delivered the machine straight to my house at 18:30 when he was supposed to finish at 5. Thank you so so much! (this one works, and better than the previous two as well XD)
9 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Lucia.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and our depot team went above and beyond to make sure you got replacement so you could finish your job.
Your comments have been shared with the relevant Southampton Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Service was amazing and very prompt
Service was amazing and very prompt, the delivery and uplift were seamless and the chaps were so polite and helpful.
I'll happily use your service again and highly recommend it.
Thanks everyone!
17 April 2025
Reply from Speedy Hire
Good Morning
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the relevant Glasgow City directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Would not recommend for skip hire
Would not recommend for skip hire. Hired a skip ready for a kitchen renovation. Originally, I'd hired the skip to come on the Friday so that it was there ready for the works which were starting on the following Tuesday. They called a day or two before the skip was due to arrive asking if they could drop it off on the Tuesday. I agreed but only on the basis that it was dropped off first thing as it would be needed right away for the renovation - I was told this wouldn't be a problem. On the Tuesday it still hasn't arrived by 10am and works had already started. When I called, they said it would arrive between 11-12. By this point I already had a lot of rubbish which needed to go into the skip. At 12:30 the skip still hadn't arrived and when I called they said they had just left so it would be 20 minutes. It finally arrived at 1:45. I'm pregnant, and the whole point of hiring a skip to arrive before works started was that I wouldn't have to do any heavy lifting. This left me in a position where I had to clear the renovation work myself into the skip. I submitted a complaint and received no response. Terrible service.
29 April 2025
Unprompted review
Reply from Speedy Hire
Good Morning Rhiannon
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experience with our skip hire services. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, our evolution desk have been in touch with yourself over the experience you had with Speedy. We hope that you are satisfied with this resolution and once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Terrible customer service
This company is sub contracted to Thermaright (a machine hire solutions provider). The company phoned me a day before delivery of a cherry picker informing me that the model I wanted was not available and could they deliver another.
I replied that that was fime providing it was an off road vehicle similar to the one I wanted.
The cherry picker was delivered next morning when I had informed them I wouldn't be home until the afternoon.
Next day was Good Friday weekend and we had a window of opportunity to paint our building.
Unfortunately the cherry picker was not designed for rough terrain so we could not complete our job.
I called first thing on the Tuesday morning (after Bank Holiday) to ask for a resolution (we had paid £594). Five days later I have still no reply.
I would really like another Cherry Picker like the one I ordered originally so I can book labour in again to complete the job.
After the initial response from Thermaright I am still awaiting a response. It would seem that Thermaright are struggling to get a response from Speedy Hire
22 April 2025
Unprompted review
Reply from Speedy Hire
Good Morning Teresa.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you have had issues when hiring a cherry picker. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
To allow us to investigate this for you, can you please send some further details of the order eg a site address/post code, order number, dates etc to our mailbox customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Reply from Speedy Hire
Good Morning Alan.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met.
Once again, many thanks!
Kind Regards
Customer Service Team.
I had cause to speak to Customer…
I had cause to speak to Customer Services, initially to a young man whose name I did not get and then to Lynsey.
The young man was extremely helpful but Lynsey went above and beyond to provide probably the best customer service I have ever experienced.
Sincere thanks and hats off to the Customer Service team
15 April 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon John
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of was met. Your comments have been shared with Customer services manager.
Once again, many thanks!
Kind Regards
Customer Service Team.
Jason from speedy services was a…
Jason from speedy services was a perfect server giving me the best customer service.
7 April 2025
Unprompted review
Reply from Speedy Hire
Good Morning Brandon.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with Jason Manager.
Once again, many thanks!
Kind Regards
Customer Service Team.
Really helpful team
Really helpful team - Josh and Alex at Norwich depot went above and beyond to help us on a recent project. Always on time, great customer service ethics all round. Pleasure working with them.
9 April 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Justine.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our quick and friendly services were met. Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Thank you Jayson
I recently visited West Brom Speedy Hire and had the pleasure of working with Jayson. He was exceptionally informative and knowledgeable, going above and beyond to ensure we had all the necessary equipment for an upcoming roofing job. Jayson took the time to check stock and make sure we were fully prepared, contributing to a smooth and successful project. The level of service was impeccable, and I truly appreciated his assistance. I will certainly be returning and will be requesting Jayson’s help in the future. Thank you for your outstanding service!
7 April 2025
Unprompted review
Reply from Speedy Hire
Good Morning Tia.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations was met. Your comments have been shared with the West Brom Depot directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Carlisle branch - Chipper hire
The staff at the Carlisle branch were excellent especially John the on-site fitter. I had a problem with the chipper and needed to return it for repair. This was done immediately and John couldn’t have been more helpful.
However, I would struggle to recommend the chipper itself. No fault of Speedy hire, but the smaller machine (Camon C50i) is not really up to the job. It has plenty of power but relies on being gravity fed which doesn’t work particularly well. You need to spend most of your time pushing the branches down the hopper. Anything slightly bent will not go into the machine due to the small cutter aperture and narrow hopper. Hornbeam hedge cuttings are out of the question as although small enough, they are too spread out to fit down the hopper. Green pine fronds just clog up in the hopper because they are too light to be gravity fed. Overall, I would recommend Speedy Hire but could not recommend the Camon C50i - at least for my purposes anyway
18 March 2025
Reply from Speedy Hire
Good morning Mike,
Thank you for your review, your feedback is important to us.
The great services our Carlisle give to yourself, We pride ourselves on delivering an excellent standard of service to all of our customers.
On the equipment we will give your feedback to the relevant department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Frustrating having been told each day…
Frustrating having been told each day it’s being collected and each day it isn’t. Blocking deliveries but Customer Services just lying each time.
19 March 2025
Reply from Speedy Hire
Good Afternoon chris,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you experienced complications with your collection for your skip hire, Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow our team to further investigate the situation and come to a resolution accordingly.
Once again, please accept our apologies.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Friendly and helpful advice prior to…
Friendly and helpful advice prior to hiring equipment. Friendly staff too
18 March 2025
Reply from Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our Friendly and helpful services were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
An extremely pleasant…
All the staff were extremely pleasant and exceptionally helpful. As a new customer to this organisation I was really pleased with their manor and I told them what a good experience it had been in comparison with other similar organisations where I was looking for information before buying, or in this instance, hiring equipment. (Glasgow, Kinning Park site)
21 March 2025
Unprompted review
Reply from Speedy Hire
Good Morning Frank.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
Mixed review incoming but happy ending.
Mixed review incoming but happy ending.
So I needed a drain camera.
Talked to a lady on reception who’s one burning life question is “do you have an account ?”
The second you say no she goes into can’t be bothered mode. She is literally the reincarnation of little Britain's computer says no lady.
BUT it does get better!
I managed to get to a chap in the survey department called Marcus, what a difference! This guy cares in fact he cares so much even when he knew his stuff was too industrial for my needs he helped me find an alternative chemical product. The guys lovely to talk to and refreshingly helpful. You never know what the future holds but I learnt a long time ago you treat customers as units not a value. You never know when someone is going to be your next big thing.
So Marcus don’t change, keep winning the hearts and minds of your customers and maybe give the lady on reception a few tips in how to be friendly and helpful
14 March 2025
Unprompted review
Reply from Speedy Hire
Good Morning Aaron,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of our friendly and informative services were met.
If you would like Your comments to be shared with the relevant Depot/Department directly please get in touch with us at customerservices@speedyhire.com and we will take further details of your order and share with the team for there fantastic support.
Once again, many thanks!
Kind Regards
Customer Service Team.
Take payment for hiring equipment they…
Take payment for hiring equipment they don’t have on site! Called and asked if I could pick the equipment up from another city.
Don’t take payment for things you don’t have in depot!
Then I had to chase them for a refund.
17 February 2025
Reply from Speedy Hire
Good Morning mark.
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you had issues with the equipment and feel you had a poor service from ourselves. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Please allow us some time to investigate with the depot to find out what has happened and we will update our response shortly.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Excellent service
Excellent service. I needed to hire 8 radiators to heat my 91year olds father's house after he forgot to order oil. The excellent service was friendly and efficient. Thank you .
17 February 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Lucy.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations of friendly and efficient services were met.
If you would like Your comments to be shared with the relevant Depot/Department directly please get in touch with us at customerservice@speedyhire.com and we will take further details of your order and share with the team for there fantastic support.
Once again, many thanks!
Kind Regards
Customer Service Team.
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