Good equipment & service, but a big company with overly complicated systems (telephone, web, et al.)
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My contractor hired track mats for the work they were doing on my property. All the materials including a toilet were taken within a week of completion. Speedy Hire, despite promises, have just left t... See more
Company replied
Went to hire a stone cutter ( Carlisle ) Friday 4;30 The customer service was very poor , no smiles or helpful conversation from the 3 members of staff who seemed fed up and just seemed they wanted... See more
Company replied
Shocking customer service allowed me to book a compressor online only to find out 2 days later that they no longer hire those compressors. I booked another unit for local collection on the day I wante... See more
Company replied
Company details
- Tool Rental Service
- Building Equipment Hire Service
- Construction Machine Rental Service
- Construction Machinery and Equipment Store
- Plant and Machinery Hire
- Tool Store
Written by the company
Speedy Hire is the UK and Ireland’s leading provider of tools, specialist equipment and services. We provide exceptional customer experience, accelerating collective success towards a sustainable future. Our mission is to provide safe, reliable hire equipment and services to enable the successful delivery of customer projects. Our commitment to our customers is always underpinned with health, safety, the environment and community at the forefront of our mind.
Contact info
Chase House, 16 The Parks, WA12 0JQ, Newton Le Willows, United Kingdom
- 0345 609 9998
- customerservices@speedyservices.com
- www.speedyservices.com
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from Your Edinburgh…
Great Service from Your Edinburgh driver Dean who went above and beyond to help with the exchange as we were busy busy. Great Guy to have as your first pint of contact.thanks lad
30 July 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Colin.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Now that’s what you call service #1
Fantastic service from start to finish with dean and Lewis today from the Edinburgh branch , not a problem to be there at 6.05 am for pick up now that’s what you call service will recommend to everyone , from Derek walker and daughter painters and Decorators
19 July 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Mr Walker.
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Tower scaffolding
Hired tower scaffolding. Delivery and pick-up went well. One or two components showed sign of wear but it did the job fine and could be erected by one person.
Price was good for the project.
17 June 2025
Reply from Speedy Hire
Good Afternoon,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
In the s**t without a porter loo!
Don’t use this company they do not commit to there contract and leave you in the leech without the porter loos they had promised to deliver awful awful service speedy hire
3 July 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Ross,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you did not receive your hire. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
As no hire details have been provided, can you please contact our offices to allow us to investigate for you - customerservices@speedyhire.com
If there is anything else that we can assist you with, please do not hesitate to contact us.
Kind Regards
Customer Service Team
Excellent service from Dean at the…
Excellent service from Dean at the Croydon depot of Speedy. Went out of his way to chase up the admin and advised on cutting porcelain tiles with his team. Thank you so much.
Carl De Oliveira
23 June 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Carl,
We would like to thank you for your positive review, your feedback is important to us!
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the Croydon team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Powered access- MK Speedy Hire
I highly recomend this company.
The whole team at Powered access- MK
Speedy Hire have been amazing they could not be more helpful with my plant hire and Sian Cornelius in the Hire Desk always puts a smile on my face with her cheerful professional attitude a real asset to Speedy hire,
17 June 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Danny,
We would like to thank you for your positive review, your feedback is important to us!
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the Milton Keynes Powered Access Depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Leeds branch don’t answer phone
Leeds branch don’t answer phone
Finally got thru, ladders arranged
Unable to get thru to pay
Had to drive to branch
“We don’t stock ladders”
Finally found sentient being and paid
Arrive a day earler than scheduled
Not picked up as agreed, picked up 4 days later
No deposit returned
Called them…
Finally got thru, deposit would be returned
2 days later no returned deposit
Terrible company. Never again
29 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Dave,
Thank you for your review, your feedback is important to us.
We are very disappointed to hear that you could not get in contact easily with our Leeds Depot. Please accept our sincere apologies.
We pride ourselves on delivering an excellent standard of service to all of our customers.
Your comments have been passed onto the Depot to investigate. In terms of your refund, once processed refunds take 3-5 working days to appear into your account as this is a business transaction, not a regular BACS transfer.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Chris and the team in Ellesmere port…
Chris and the team in Ellesmere port were fantastic from start to finish. We needed a particular piece of lifting equipment as a matter of urgency and we were able to open an account, hire the equipment and have is brought to site on the same day! fabulous service, we will defiantly be using them again thank you!
11 June 2025
Unprompted review
Reply from Speedy Hire
Good Morning,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met. Your kind comments have been passed on to the Ellesmere Port Depot are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
I hired the disc tile cutter from…
I hired the disc tile cutter from Friday to Monday online and it wasn’t collected until the following Thursday following my phone call, I was told I would get charged for the extra days and I argued that they were supposed to collect and the guy said he was going to back date it and no charges will apply, I was waiting for the deposit and so I had to call to get my deposit back and when I spoke on the I was told I would get charged for the extra days, stay away as they will do anything to keep your money from you, very unprofessional customer services.
9 June 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused.
As your review was submitted without associated contact or contract/order details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to look into the matter further for you. You can reach us at customerservices@speedyhire.com
Kind regards,
Customer Service Team
saw a van involved dangerous driving at…
saw a van involved dangerous driving at M32 near Bristol with the veg registeration number MX74 ？AA
6 June 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Kun,
Thank you for bringing this to our attention. We will feed this back to our Transport Team to investigate urgently
If there is anything further the Customer Services Team can assist with, please do not hesitate to contact us on customerservices@speedyhire.com
Speedy Hire Great service
Jayson was very helpful and gave good advice when needed
5 June 2025
Unprompted review
Reply from Speedy Hire
Good Morning Martin,
We would like to thank you for your positive review, your feedback is important to us!
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments will be passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Reply from Speedy Hire
Good Afternoon Darren,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
No surprises on the competitive price
No surprises on the competitive price, friendly and helpful staff both picking up and returning the tool.
19 May 2025
Reply from Speedy Hire
Good Afternoon David,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team.
Repeated requests to receive my credit due
I placed an order on Sunday and cancelled Monday morning. I was advised a credit would be applied in 3-5 days. Rang on the Friday and was advised “it’s been processed. Give it another day or two”. I rang the following Thursday and was transferred to a dept who took my card details. They said “we don’t store card details so the only way to issue a credit would be to take your card details and credit back”.
If I hadn’t persisted, I wouldn’t have received my money back. Frustrating but sorted due to my persistence.
18 May 2025
Reply from Speedy Hire
Good Afternoon Claudia,
We are very disappointed to hear that you did not receive your refund when promised. Please accept our sincere apologies. We pride ourselves on delivering an excellent standard of service to all of our customers.
Upon further investigation, it seems as though as the hire was cancelled prior to delivery the Depot assumed the refund would automatically be applied. However, this is not the case. Refunds have to be processed with the Depot directly or sometimes, through our Retail Department.
Once processed, refunds then take 3-5 working days to reach your bank account.
I can only apologise for the delay. The Depot are now aware of this process going forward.
If there is anything else that we can assist you with, please do not hesitate to contact us on customerservices@speedyhire.com
Kind Regards
Customer Service Team
Shambles from start to finish
I hired the piece of equipment for 1 day, it was delivered at 1pm and the delivery driver informed me that they wouldn't be able to collect the equipemt on the same day. I then had to store the equipment over night which I wasn't planning on doing. 16:30 the next day I got a phone call saying they wouldn't be collecting my equipment again. Eventually on the 3rd day they came and collected the equipment. I am still waiting on my deposit to be refunded (7 days after I hired the equipment) I am also yet to find out whether they will be billing me for the two extra days where they weren't able to pick it up. Aswell as all this the equipment was supposed to come with a full tank of fuel however it when it arrived it had a tiny amount in.
21 May 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused. We do not offer same day delivery and collection. Collection would be a minimum of 24 hours after delivery however, the Depot has up to 3 working days to collect the equipment from the date of off-hire, at no extra costs.
For refunds, we do not store card details in our system. You will need to call the Depot directly to have this arranged.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to look into the matter further for you. You can reach us at customerservices@speedyhire.com
Kind regards,
Customer Service Team
Great Service from start to finish
I needed to hire a concrete grinder to prepare a garage floor for painting and found Speedy via Google.
From the first email to the last they were extremely helpful in answering any questions I had to ensure i had hired the right equipment for the job.
I used the delivery and collection service as it was very reasonably priced and I would 100% do so again as they delivered and collected on time send messages to update along the way.
The driver couldn't have been more helpful when it became clear on delivery I had forgotten to order a 110V transformer and leads calling into the depot going above and beyond to get one of the staff members who lived near by to drop it off on his way home at the end of the day.
Will 100% use Speedy again for any future hire needs after what was a 5 Start service.
Thanks to all the team at the Edniburgh Branch at the South Gyle.
27 May 2025
Unprompted review
Reply from Speedy Hire
Good Afternoon Ryan,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind Regards
Customer Service Team
Awful from start to finish
Awful from start to finish. Charged 6 weeks hire with no communication to say the scaffolding was still there after a faild collection? . Phone call wouldn't of hurt. Then aftercare ridiculous. Money grabbing through terms and conditions ! Avoid this company
12 March 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations. Please accept our sincere apologies for any inconvenience caused. We are aware that once a collection has failed, the contract will automatically go back into an active hire until instructed otherwise.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly. You can reach us at customerservices@speedyhire.com
Kind regards,
Customer Service Team
First class service from Alfie.
I'd like to comment on a superior service from Alfie (SpeedyHire Southampton) who when we recieved the wrong tower, immediately returned and brought the right one back in under an hour as he understood our dilemma with needing to use it immediately. His service and helpful attitude is much appreciated and we will use SpeedyHire Southampton in the future because of it.
19 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Neil,
Thank you for your positive review — we truly appreciate you taking the time to share your experience. Your feedback is invaluable to us.
We’re delighted to hear that you were satisfied with the service you received and that your expectations regarding were met.
Your kind comments have been passed on to the relevant depot and are greatly appreciated by the team.
Once again, thank you for your support.
Kind regards,
Customer Service Team
Excellent customer service
Excellent customer service from Speedy's Bootle branch after another company provided a less than positive experience.
19 May 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
We would like to thank you for your positive review, your feedback is important to us.
We are pleased to hear that you are happy with the service that you received, and your expectations were met.
Your comments have been shared with the relevant Depot/Department directly.
Once again, many thanks!
Kind Regards
Customer Service Team.
If I could give 0 stars I would
If I could give 0 stars I would. Delivered but communication non existent and customer care a joke.
23 February 2025
Unprompted review
Reply from Speedy Hire
Good Morning Mark,
Thank you for taking the time to share your feedback. We genuinely value all customer input, as it helps us improve our services.
We are sorry to learn that your experience did not meet expectations, particularly regarding communication and service quality. Please accept our sincere apologies for any inconvenience caused.
As your review was submitted without associated contact or contract details, we kindly ask that you reach out to our Customer Service Team directly with your full information. This will allow us to investigate the matter thoroughly and work towards a resolution. You can email us at customerservices@speedyhire.com
Kind Regards,
Customer Service Department
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