Specsavers Reviews 

Very disappointed with their service... Bought a pair of glasses in march: i went for the 130e frame, two for one but it didn't matter : they have a way of adding to the price of the glasses and you still end up paying around 400 euro... It is almost like a scam... You never pay only what is advertised...
But to make thinks worse, i went back twice with the frames to be adjusted as the quality is poor...and eventually the frame snapped in two recently. I went back to the shop to see what options I have and I was told it will cost me 70euro to replace the frame and the guy accused me of using excessive force that's caused the frame to snap in two... I still have all my previous frames in excellent condition ( about five of them) so i can only say the frames are poor quality and that's why have snapped...

I would certainly look for a another optician and I would not recommend specsavers to anyone...

@ I pleaded with your sale rep to help me fix this problem or I'll go public about it... Now you can say here anything you want to say ... But it is a shame that a genuine customer has to go public to get your attention...

I came to Specsavers to get both distance and working glasses. My first impression was great — a nice range of frames, friendly assistants, and reasonable prices.

But when I collected my glasses, something felt off. I couldn’t wear them for more than five minutes. When I went back to the doctor, I was told that “the glasses were perfect but my brain was too surprised to adjust to new reality.” The doctor agreed to make them a bit “less perfect.”

Round two: the distance glasses were fine, but the working pair had distance lenses by mistake. Round three still didn’t work — I couldn’t see my computer screen clearly. I asked for another doctor’s opinion, but met the same one again, who said the glasses were perfect and “the new glasses are just a little bit stronger and that’s can’t make any difference.” Now they claimed the problem was the frame.

I tried one more time with a new frame, but round four was even worse. I called, hoping to speak to a supervisor, but no one ever called me back.

After months of waiting and a few hundred euros spent, I’m giving up and going elsewhere. A really disappointing experience after what started so well. I should have read all those reviews before going to them in the first place!

Unbelievable they are new glasses only 5 months old been back twice so far the latest is glass frame broken told by a rude staff member it’s my fault? Asked for manager he said same due to a little mark on glass ? Am sorry but glass can get marks on it I think the frames are bad material looking into the small claims court, the shop is too small you have no privacy at all (never again going to them carlow ) full stop as I said looking into small claims court

Avoid specsavers in Nutgrove Dublin 14 if you can ! Very poor customer service . My daughter’s contacts arrived different from the ones that she did a follow up test and had absolutely no problems so as optometrists say . Now we are told on a multiple occasions that prescription has been changed but I don’t understand what was the logic of changing the prescription and sign off on it if my daughters eyes have never been tested with a new prescriptions. Very poor . Definitely would not recommend to anyone .

I have had nothing but an extremely professional and positive experience with Specsavers in Galway Knocknacarra. Brian Mc Namara has been very thorough dealing with my detailed eye history and all staff that I have met there have been very professional in carrying out their duties and most of all precise and helpful in their recommendations for next steps. I met with Shona today & felt very reassured by her recommendations.

When I lost my hearing aid, I went back to the audiologist in Tullamore, only to discover that I hadn't been given the app which you can use to find it. Too late! I was told a replacement would cost €500. I got both hearing aids under a health dept scheme for free. I've sent two emails and didn't even get an acknowledgement. So much for their 'we will put it right'.

Very friendly and staff. Great service and reasonable prices.

While I had some issues with Specsavers Carlow, Avril resolved all of them, got my lenses remade and ensured that they were correctly fitted. She did all that with the utmost courtesy and a constant, friendly smile. Thank you Avril.

Last November purchased glasses from shop in question, glasses was such poor quality that had to go back on few occasions to get them fixed, and on one this visit member of staff offered me deal, if next time glasses breaks he will give me a deal on the next pair 50% discount, so I thought very decent from specsavers looking after customers, but as I later find out that is not the case, is only marketing tactics to get you to buy new pair of glasses. Anyway I comeback last Saturday to get glasses fixed or to use deal offer to buy new glasses, so as we all know, specsavers has always deal buy one get one free, and what happened I ended pay 50% less but I only getting half of the deal also. One pair only. In this case 50% discount became a con job, and total dishonest practice on behalf of specsavers.

I purchased an expensive pair of glasses, which I really liked. Unfortunately, one of the temples came off. Despite the brand’s website stating that the frames come with free lifetime service, the advisor informed me that the only option available was to replace the entire frame for €120.
This is very disappointing, especially the promise of lifetime service. I will not be using their service again and cannot recommend it to others.

Update*After I left my initial review, I was contacted by the Customer Service team who assured me the issue would be resolved. The staff at the store acknowledged the problem and promised to replace the arms of my glasses. Since the original parts were unavailable, they assured me they would use the closest matching ones. However, when I went to collect my glasses, I was shocked to find that only one arm had been replaced which looked completely different. The broken original arm was never returned to me despite my request. On my question how I will wear the glasses with mismatched arms, I was told that “the difference is not noticeable.”

I have been a customer for over 10 years .
This time was different very poor eye test with no Information when I asked about my eye test I didnt understand the answer as he had a very strong accent.
I also had a contact lenses check .
He said I needed a prescription change but when I put the new lenses in I couldn't see .
He then said the ones I had were OK.
I ordered new glasses when they came I couldn't see at all through the left eye .
3 times I have been back the company that produce the glasses we're blamed .
I then went back again 5 weeks later to try the fixed glasses I still couldn't see .
I asked for a refund as I really don't ever want to deal with specsavers again 0/0 .
Location : Cruises St Limerick .

Very poor and unprofessional service from Specsavers in Drogheda, when buying glasses for our 8 year old Daughter we where told to go to Louth Hse to obtain a voucher for a discount on the glasses, I took time off work and my daughter out of school early in order for us to get the this voucher and her glasses fitted upon arrival at the Louth hse, we where told we where at the wrong office as the voucher is only available to residents of Louth and that we would have to go to Navan hse as we live in Meath, I proceeded to Specsavers on the day and expressed my frustration at being given this wrong information, I was not offered an apology by the staff member on the day just excuses about how it was an hse issue and not the fact that we where told by them to go to the Meath office despite our address being clearly printed on the letter that they wrote and gave to us, I understand that the hse in itself is another confusing organisation but you would think that a company that pretends to be professional would give out correct information and not waste people’s valuable, after getting no satisfaction at the store I made a complaint through their website but again after multiple emails back and forth, lorraine from the admin team could not see any fault on their behalf and did not fully understand the issue, an exasperating person to deal with.

Absolutely appalling service on every level from Specsavers in Gorey. I absolutely would not recommend this shop. Extremely unprofessional, incompetent staff, pathetic customer service service. I wouldn’t even give them one star, never again

Had earwax removal at Specsavers in Ashbourne…staff were very friendly, professional and helpful, in particular Jonathan and Adam.
I would highly recommend this store.

Shocking customer service..waiting for my glasses for longer than a month..paid close to 600 euros and still no glasses..they do not care about customer omplaints whatsoever and the company has no processes set up to deal with customer complaints..avoid

Bad experience, lock of knowledge, bad frame, lenses and optics job..I did my 2 glasses with specsavers.was expensive so I told can be good quality..nothing it's not. They mixed up my 2 glasses lenses. Visible because the tint on it. One pink tint another lenses green..on the same glasses. Never back there. Also my son glasses bad checked and given wrong lenses on his right eye..so he often was without. I checked his eyes in different opticians and figured out the specsavers did mistake on his glasses too So really confused with the services what SPECSAVERS GALWAY SHOPPING CENTER MADE!!!!

Yet again a disappointing service.

Went in this morning for glasses after work and I was looking for over 20 minutes, no one offered help. I had to ask and was told by girl on reception she would get someone. Only to find they came and helped, people who just came in. So I walked out after 40 minutes. Terrible service.

A year ago, we couldn’t get anyone to help with glasses, waited nearly an hour.

There is companies that are happy to take £425 of business.

Despite having been given the wrong advise about my new glasses which was unsuitable for my prescription Sharon the manager and Autumn from Specsavers who made sure that my glasses fitted correctly, far exceeded my expectations in helping me choose new frames which were better suited to my prescription I can not praise these ladies from the Nottingham branch highly enough. So once again ladies thank you for listening my concerns and making me feel that nothing was too much trouble .Service shouldn't be judged on things that go well but on how quickly and how well things are put right

I've been getting my glasses fitted at Specsavers in Ashbourne since 2019, previously in Blanchardstown, and I'm afraid my glasses weren't fitted correctly from the start. However, my recent experience has prompted me to write this review, mainly because Specsavers has ignored the complaints I've sent. Staff from Ashbourne is extremely rude and is using gaslighting techniques to intimidate their customers. I bought varifocal glasses with second pair free, but still it cost me €400. When I collected my glasses, I immediately noticed that I don’t see correctly but I was forced to try my new glasses for 2 weeks. The objects I looked at with my glasses were distorted, the letters were blurry, I suffered from severe eye pain and headache, but I was trying to wear new glasses as I believed in professionalism of the staff. Most difficulties I had with close and intermediate vision. During my few interactions with Specsavers’ staff in Ashbourne 3 people introduced themselves as managers, and every one of them was giving me contradictory information. They were trying to sell me another pair of glasses telling me that tailor-made varifocals are not good for computer use, despite the fact that the Specsavers website clearly states that they are suitable for reading, driving and working on a computer. They offered to “lift my lenses” but after that I was unable to see on distance, however, reading was ok. Still intermediate vision was not good. When I came back again to the store, I was again gaslighted by another manager, who at first was telling me that my frames are too big (but when I was buying them no one questioned their size) and later, when I was refusing to change frames for the smaller one, she offered to replace my lenses for different one. I could not get information which one she is offering, as I paid for most expensive tailor-made lenses, so changing for different varifocals had no sense for me. I decided to go on Specsavers chat with question what types of tailor-made varifocal lenses they have, but I had to wait for answer for several days, because they did not understand my question. Finally, they confirmed that they have only one type of tailor-made varifocals, so clearly for me this manager was trying to replace my lenses with cheaper ones without informing me about it. It was only when I came with a family member who was with me to witness their gaslighting and rude behaviour they offered me refund. I wrote a comprehensive complaint to Specsavers over a month ago, but I still haven't received a response. This clearly demonstrates that not only Ashbourne branch, but the entire company, doesn't care about customer well-being and satisfaction. I also requested all my medical records under FOI, but only received prescriptions, no additional information about me, and I know they have notes on the whole situation because the manager herself informed me about it during our last conversation. After this traumatic experience, I went to a regular optician, and it turned out that I had a completely different vision problems than the one diagnosed by Specsavers. The optician gave me a prescription without any problem, and I ordered my glasses online for which I paid only €52.
Not only are my glasses advanced varifocals, much better quality than the ones from Specsavers, but they also have scratch-resistant coating, reflexion and 100% UV + blue light blocking. I have one pair of glasses that meet all my needs, I can finally see without any problems, but also with such low prices, there's nothing stopping me from buying more glasses in various styles.
Don't overpay, because you really don't have to, and it's best to have your eyes examined by a professional optician who knows their job.

Shockingly bad service from their Liffey Valley branch. Booked a contact lens assessment almost 1 week ago. 6 days later I get a call - no apology, telling me that they don’t offer that appointment on a Sunday so I need to change my day..The appointment was booked via their own website, clearly showing the appointments available for that day. I asked why they left it almost 1 week before telling me this - the employee said “were only “atter” seein it now”…how polite..no effort made, no acceptance that this is their own error, zero commercial awareness of the value of a contact lens client long term. Don’t bother trying with them - they won’t last with this type of service