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Specsavers Reviews 

11,910
•
TrustScore 4.5 out of 5

4.6

Optician
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Review summary

Created with AI, based on recent reviews

Evaluating 3,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, patient, and highly professional, often highlighting their helpfulness and knowledge. Many people noted the efficient service and positive user experience, with quick appointments, thorough explanations, and exceptional customer care. However, some customers also noted issues with product delivery and quality, including unreceived or folded lenses and inaccurate prescriptions. A few other people experienced problems with appointment scheduling, long wait times, and a lack of communication regarding order readiness. Additionally, some reviewers found online customer service to be incompetent or slow in resolving their concerns.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Clients share positive opinions on service, frequently highlighting fast, efficient, and friendly... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing satisfaction with their... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the welcoming, patient, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an amazing and wonderful experience,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

Staff are very efficient as you walk into your appointment. The process was prompt. Doctor explains well in simple terms, easy to understand. Staff are patient and experienced in assisting us to make... See more

Company replied

Rated 5 out of 5 stars

Specsavers at Currimundi (QLD) took me, my wife, and our adult son as walk-in customers wanting eye-checks, optical prescriptions, and possibly some new glasses. We were quickly, efficiently, and p... See more

Company replied

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been s... See more

Company replied

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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4.6

All reviews

(11,910)

2,836 reviews in the last 12 months

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Rated 1 out of 5 stars

Go to Laubman and Pank instead

Had to update my review after getting my glasses from Belmont Forum Specsavers. When paying for them I was promised a hard case, the lady said she would put a note on my file so I would get the hard case. After paying a substantial amount of money, prescription bifocals are not cheap, I was very disappointed when I got my glasses. My husband picked them up, I was given a flimsy cardboard case. I told my husband about the hard case that I was promised. He went back as I was at work, he explained about the hard case. They swapped the flimsy cardboard case for a square flimsy cardboard case. It was rubbish. You pay a lot for these glasses and a case that would protect them in your work or school bag is necessary. My daughter went to Laubman and Pank and I paid a lot less for her glasses and got a lovely sturdy hard case. So I recommend going to Laubman and Pank, cheaper and cases are better quality

15 July 2026
Unprompted review
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Reply from Specsavers

Hi Ellie, thanks for reaching out and sorry to hear you were unhappy with your experience in-store. If you'd like to, you can submit your feedback here: https://www.specsavers.com.au/about/customer-service/feedback. When you submit feedback in this way, your concern will be sent directly to the store and to our customer service team so they can reach out and assist you with your issue.
Kind regards, The Specsavers Team

Rated 3 out of 5 stars

Not happy with the final glasses I have…

Not happy with the final glasses I have received.

23 July 2026
Unprompted review
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Reply from Specsavers

Hi Michael, thank you for the review! If you would like to submit any further feedback on your experience with us, you can do so here: https://www.specsavers.com.au/feedback/. When you submit feedback this way, any further feedback you have will be sent directly to the store and to our customer service team, so they can reach out and follow up with you. Kind Regards, Specsavers Team.

Rated 5 out of 5 stars

Sonnys Eye Test

They looked after my 5 year old so well, and made sure he was comfortable throughout the whole experience.

16 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Shelby!

Rated 5 out of 5 stars

Specsavers Kotara is a welcoming

Specsavers Kotara is a welcoming, friendly place to get eyes tested. The staff acknowledges upon arriving, which is always a bonus. I have had issues with my eyes for a few years now which have been successfully treated here. Great selection of frames and guidance to help with choices. Great experience!

22 July 2026
Unprompted review
Specsavers logo

Reply from Specsavers

Thank you, Kevin!

Rated 1 out of 5 stars

Utterly utterly useless customer service.

Still got no lenses, still got no news and despite replying to the response from yesterdays review, their team still has not been able to do anything positive at all. I can get my lenses delivered next day from somebody else, but Specsavers can’t do anything or know anything ! My current lenses are cooked, and looks like I’ll be going on holiday with no lenses. Great.

22 July 2026
Unprompted review

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