Spartoo.co.uk Reviews 

Lovely selection of quality shoes in a good range of sizes, with great service and delivery

Do not use this company ever. They decided to ship my item from their French warehouse without even informing me. Then,they argued I had to pay import fees although my total order,including shipping, was below £135. They wrongly argued what matters was the value of the item before discount was above £135,not the actual value of my order! Legally wrong and absurd. Terrible company.

To respond to Spartoo: Being myself a lawyer, I have not overlooked your T&Cs. My total order's value (including shipping) was £133. It seems that you wrongly filled out the tax declaration form and I have now to pay import fees that are not legally due.

Quick delivery and great price for my new DrMartens!

First time using this company and was apprehensive as some reviews were negative but I had no issues at all with delivery to Glasgow. Good communication prompt delivery and lovely item exactly as described and good fit. I would purchase again and would also recommend.

Excellent customer service emails answered in a timely manner,10 out of 10 will definitely be ordering again

A lovely pair of leather sandals, very comfortable and they arrived within a week of ordering. They were well packaged.

Great product have been wearing these for years and buying them direct from the United States of America. These are the most comfortable flip-flops I have owned and have several pairs. Just found SPARTOO and highly recommend them for service and products. If you buy these go for the next size up as they come in on the smaller size. 👍

Fast shipping, great quality, good prices ;)

Item as expected packaging was great fast delivery would definitely buy from again

Never used Spartoo before so was unsure what to expect. From start to finish everything was fantastic, great communication. I paid extra. For fast delivery and this was as expected.

£18:27 taken out of my bank account unexpectedly. When I checked to see where it's coming from I saw:

Spartoo
Amount -£18.27
Transaction made 11/08/2024

I am confused, because I did not order anything from them.

Fantastic ordering experience, a lot of items are cheaper here than anywhere else too. Delivery is free but only if you spend over the minimum amount. The returns policy is what makes SPARTOO awesome. Prepaid returns, just get it approved and print off, send and you're done. Would absolutely use SPARTOO again and recommend to anyone!

My first order with the company - who came up from a google search. I am really pleased - I got a very (very, very!) cheap paid of DM's delivered quickly.
I did see the negative Trustpilot reviews before ordering and to try and help others the main issues appear to be (and the company can clarify any wrong points):
Although it is a .co.uk website some of the items are sent from France and others from their warehouse in the UK.
You don't know where they are coming from into you order - and I think you only work if you get free postage (from the UK) or have to pay postage of (£4.95 if from France).
If it is sent from UK then there are no issues.
If it is sent from France, then if the cost (including postage) is over £135 you have to pay UK import VAT at 20% to HMRC when it is brought into the country (you pay their shipping agent directly or it won't be delivered).
When ordering you therefore need to check to see if it coming from France and if so keep the total cost for each order below £135 if you don't want an extra
20% VAT charge added by HMRC before you will get it delivered.
The company does make mention to this, but as its not normal practice for a .co.uk I don't think anyone realises!.

Excellent service arrived earlier than expected recommended to my friends

I registered an account to purchase a pair of shoes. After the purchase, I was sent an email saying they will be verifying my account details. This is AFTER they have debited my card!!! Email returned for a second time saying, sorry we cannot verify your account, you need to send us proof of your address AND a copy of the card you used!!! Beware!! Requested a refund on my card. This store WILL NOT be seeing me again. In all my purchases online, have I ever been asked to be verified by asking for documents of my address and credit card to be uploaded onto their so called secure system. This is not how one conducts business.

The Doctor Marten Chelsea boots were well priced. They arrived in good time too.

Buyer beware - the goods are legit, but I used this website because it had a .co.uk domain which indicated that the goods would be coming from within the UK and therefore not subject to the £135 threshold for import tax. It wasn't until I receive an invoice from UPS what I realised the goods had been despatched from their warehouse in France. It wouldn't take much to make this clear to the customer before they hit the 'confirm' button on the order. It's misleading that they use a .co.uk domain and still ship from outside the UK if they aren't making that very very clear on purchase.

Ordered by express delivery paid £13 for it needed item ASAP told would be arriving within 2 days of order. Item was not posted for nearly a week so went away without my item. I still have not received my order as I was on holiday and they delivered to a pickup point where I can not collect as have no photo ID. Such a cowboy outfit will not recommend. Tried to email and just sent back to top of page link did not work. Filed claim with my bank for fraud!

Was a bit worried buying DMs on this site because they were 50% off seemed too good to be true. But they updated everyday on delivery. Some really well packaged. My daughter super happy Will use this company again.

Great selection of Trainers in my size(13) which isn’t something I come across very often! Fast dispatch and delivery!