Spartoo.co.uk Reviews 

Amazing service with great prices. I ordered the wrong size and a replacement was sent out the next day.

When a company offers premium membership at a cost (£14.99) which includes next day express delivery I would expect some level of concern when they fail to live up to this. Instead they simply stated that "cannot account for any delays which occur and I am not sure why this delay did occur" .
I acknowledge that the membership also comes with a standard 10% off prices but in my case the I chose the membership specifically for the express delivery.
I understand that delivery delays can occur but would expect a better reaction from the company.
Gutted that this should be my experience as I was initially happy to have found an e-commerce site that was not Amazon or Ebay.
Nonetheless, as I have stated to Spartoo, I have put the £14.99 down as a loss and look elsewhere going forward.

I managed to find a long-discontinued jacket that I had bought like 8 years ago and that has since been lovingly worn to shreds ('cos a mass-market brand and all)... and Spartoo had the right sizes in a range of colorways even! Sadly, not my original 'best ever' coloway, but I ended up buying 2 different ones. Style!

Other than being the cheapest Docs I can find online, boots were shipped fast and arrived in 2 days. Item was double boxed hence arrived without any damage. Just keep in mind to spend less than £135 to get away with import tax. Will buy from them again.

They lost my order number, they promised a compensatory item of clothing, never arrived?! Had to pay over £30 for UPS charges (was not aware of this). Shoes were delivered late and so could not wear for intended purpose. when shoes arrived they were TERRIBLE quality, so cheap looking, so i will never wear them! All in all, this feels like a massive scam!

Absolutely useless.
I found a pair of shoes that I was looking for and pressed buy. I was directed to spartoo, so I searched again only to be told that these shoe did not exist in this universe.
Is this some sort of joke.

I really like Spartoo. Their prices are very competitive - not cheaper but competitive . Their strength is in having stock of hard to get items and delivering. 3 days from Grenoble to Yorkshire. I’ve never had any issues so far.

Absolutely amazing. My granddaughter had her eye on a specific pair of boots - they were out of stock everywhere I tried. Spartoo to the rescue - loads of availability in all sizes. One very happy granddaughter 🙂 I will definitely be back

Great service....arrived on schedule...well packaged....will order again from this site

Great prices ordered the steve madden r trainers, every where else £120.00 ,On spartoo UK with delivery £89 delivery time was not bad,came in a nice big box with the steve madden trainers inside in there own box ,no damage to packaging at very pleased, definitely order from here again.

Shocking. A website with a UK domain but shipping from france only mentioned in the terms and conditions instead of making it clear on each product page that customs is an expected additional charge for specific items is bordering on fraudulent selling practices. Have refused the ups delivery and will contact customer services in the morning.

Very misleading, they say free delivery but on an order of 2 pairs of shoes, there was a freight charge of £56.51! This never appeared during checkout, it was only afterwards when we got a message from UPS.
We cancelled the order but to date UPS are still pursuing us for the freight... deeply frustrating!

I was looking for some Dr Martens, but everywhere was sold out in my size. I found Spartoo with the sandals I wanted. One pair left in my size! Fate!?
I was a little worried due to the lower star rating on Trustpilot, but noticed a lot of negative comments were about extra fees (customs), which is stated on their website. I was ordering less than £135 and the sandals were a great deal, so if I did have to pay a little extra I wouldn't mind.
I ordered at the end of the week and received my order the following Wednesday. Super fast delivery!
The packaging was a bit damaged, but that isn't Spartoo's fault. The shoe box itself was in perfect condition as were the sandals. I'm very happy with my purchase ready for my holiday!!

Spartoo claim that the courier couldn't find my address or I didn't pick up the order in time, so it has been sent back and can't be re-despatched (no reason given). Which is odd given that Evri, through the tracking link Spartoo provide, are saying they still haven't received the parcel from Spartoo to deliver.

Clearly they never dispatched it, despite messaging that they had, and probably just didn't have it in stock. Apparently I'll be getting a refund, we'll see if they ever bother sending that.

"Following the failed delivery of your order (the courier was not able to find your address, or you did not pick up your parcel in time), I regret to inform you that your parcel has been returned to Pertemba UK.

Pertemba UK is unfortunately unable to re-despatch your order at this time. "

Adiana is not helpful. Sorry, I need to disagree with the previous customer, and she is just copy-pasting the same message over and over again without connecting with customers. I purchased a pair of trainers, but I received each one of them in different sizes and the same right foot of 2 trainers. I was told I need to take it to a drop-off point and drop it there; once they receive it and it is confirmed by the warehouse, they will send my new pair. I don't understand why my order has to be delayed to get their return, which was not my fault in the first place. I tried contacting the number given; it is always closed. I raised this with Adriana and she never responded with anything other than go and drop the return in a drop-off point by yourself, and we can't do it for you. worst customer service I have ever experienced. Please don't buy from Spartoo. zero rating for customer service.

“Easy ordering, great price & fast delivery

Adriana was so helpful always ready to assist you , what ever your problem is I always buy from this company knowing you have always assistance at hand
Kindest regards
Ann x

Recommend seller,very fast delivey to Uk and a lot of brands on good quality again recommend this store,

Do not give this company your email address. The mountains of spam will begin immediately.

Paid £12 for express delivery (ie my order to be delivered today), my parcel is still being prepared.
Don’t offer a service you want keep up with.

I can’t even cancel my order because apparently it’s “too late”.
I emailed Adriana and no reply yet.