Soundstore Reviews 

15,443
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,739 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the knowledgeable and friendly staff who provide exceptional assistance during every step of the shopping process, making these interactions very straightforward. Consumers also appreciate the remarkably fast delivery services, noting that online orders arrive promptly and always in perfect condition. Some reviewers were not happy with delivery delays, explaining that their purchased items sometimes took several days or even weeks to arrive at their homes. A few other people also felt that certain product details, specifications, or initial installation processes did not entirely meet their personal expectations.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders often arrive on schedule and... See more

Product

Users describe positive interactions with product, noting that items arrive exactly as described and function... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable about products. Reviewers... See more

Service

Reviewers mention positive feedback about service, highlighting polite and knowledgeable staff who provide... See more

Order

People report positive experiences with order processes, highlighting quick delivery times and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic next day delivery service. Fridge/freezer broke down and needed to replace immediately (wasn’t going to get anything at 11pm!) Took my measurements and went online to Soundstore.i... See more

Rated 5 out of 5 stars

I found it really easy to browse the website and order my Hotpoint dryer. The delivery man did everything right and gave a brilliant service from installing / connecting the drain pipe to removing... See more

Rated 5 out of 5 stars

Young man serving was knowledgeable of microwaves and could explain the difference in machines, I was able to make an informed decision, thus paying a little extra, but suits my needs. He was also... See more

Rated 5 out of 5 stars

Great website and very straightforward process. I ordered my TV one evening and collected it the following morning. Also, the price of the TV was significantly better with Soundstore than anywhere els... See more



Company details

  1. #5 of 11 best companies in Appliance Store
  2. #3 of 7 best companies in Computer and Accessories Store
  3. #1 of 2 best companies in Computer Store
  4. #1 of 1 best companies in Printer and Scanner Store
  5. #2 of 4 best companies in TV store
  6. #2 of 4 best companies in Washer and Dryer Store

About Soundstore

Written by the company

Laundry & Dishwashers
Fridges & Freezers
Cooking
TVs & Audio
Computers
Smart Tech

ABOUT SOUNDSTORE

Soundstore are a 100% Irish owned Electrical Retailer that specialise in TV, Audio, Computers and Kitchen Appliances. We currently have Five Retail Stores and a Distribution Centre all located in the Munster Region. There are two Stores in Cork and one store each in Limerick City, Waterford City and Tralee, Co. Kerry. The main Distribution Centre (including a Customer Collection Point) is located in Bishopstown, Cork City.

Soundstore - For Everything Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local Soundstore at a time that suits you.
Live Chat
If you have any questions about our products or services please feel free to contact us using live chat on our website. Simply click on the chat window (located on the bottom right-hand side of all pages on our website), fill in the required fields and click 'start chat'.
Customer Support 021-4548900
We have a dedicated customer support team based in Cork waiting to take your call.
Nationwide Delivery Service
We offer a fast and reliable delivery service to all of our customers in Ireland.
Free Recycling
Recycle your electrical goods free at any Soundstore branch. We will recycle anything with a plug or a battery. No purchase necessary.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.7

All reviews

(15,443)

1,684 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service - I don't know of any other retailer that offers Next Day Delivery.....I ordered Washing Machine online around 3.30 Thursday afternoon and it was delivered around 3.30 on Friday!
Also great value for money!

23 July 2026
Rated 3 out of 5 stars

Product was as described but delayed delivery

Product was as described and well packaged. The negative is that I ordered a product,clicked on the next day delivery but delivery was delayed. I don't think I would order from Soundstore again if delivery is delayed.

22 July 2026
Soundstore logo

Reply from Soundstore

Hello Mairead,

Thank you for your feedback. We're delighted to hear you were happy with the product and that it arrived well packaged. We're very sorry for the delay in delivery and understand how frustrating this must have been.

Kind regards,
Emilia

Rated 5 out of 5 stars

Beyond great service

I ordered a fridge freezer at 1.20am and it arrived at 9.30pm in almost the furthest part of west cork you can get to! Very very impressive! Great prompt responses by email too and the driver was great! Thank you you saved my bacon.. literally!

22 July 2026
Rated 5 out of 5 stars

Great communication

Great communication, great staff. Delivery was next day. Driver was extremely helpful too. Always shop with sound store Irish owned top marks. Keep up the hard work 👍

20 July 2026
Rated 5 out of 5 stars

I went to black pool soundstore…

I went to black pool soundstore yesterday and I was helped by Owen. Can’t speak highly enough of him. He was knowledgeable, helpful, efficient and made the whole experience very straight forward. He is a credit to your store. Well done Owen and I look forward to doing more business with you.

26 July 2026
Unprompted review

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