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Rated 5 out of 5 stars

John, Liam and the team have been super supportive since we signed up. Dawn, our account manager supported us throughout the whole process and has been super responsive. The tenants broke one of the s... See more

Company replied

Rated 5 out of 5 stars

Dream Empire Market Co have just returned for a 4th week as a pop up market at Sook in Southampton. For the first time ever, thanks to Sook independent small businesses have been given a voice i... See more

Company replied

Rated 4 out of 5 stars

Overall a great experience and would return. We booked the Oxford Circus space and found it super adaptable, the Sook team very friendly and happy to help. We had a few technical issues booking th... See more

Company replied

Rated 4 out of 5 stars

Thank you Sook for hosting my business for the day! Alice at the Leeds store was extremely helpful to answer all my questions & I found the process so straight forward. I would definitely recommend fo... See more

Company replied

Company details

  1. Retail Space Rental Agency

Written by the company

The world's first community retail platform. Establish physical space on a weekly basis and create meaningful connections with your customers at the times that work for you, leaving the rest of the week for other businesses to use. Our hourly rental model and adaptable solution offers you a low cost, low commitment stepping stone between a pop-up and a full time lease that is out of reach for so many businesses. We are creating spaces that give brands meaningful and adaptable access to connect with local communities and local companies affordable, adaptable access to their high streets. We’ve been privileged to partner with one brilliant business after another, with each one bringing their offering to life in their own way and taking their place on the high street with game-changing results.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

115 reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The experience was great and the Sook…

The experience was great and the Sook team were super accommodating. My only feedback would be that the garbage and that the traffic restrictions should be clearer not just hidden in T&C’s.

7 November 2023
Unprompted review
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Reply from Sook Spaces

Hi Imogen thank you so much for the feedback and the 5 stars. We provide all the information needed within the handbooks but we will look to make that clear and simple for everyone next time.
Best of luck and do come back soon!

Rated 5 out of 5 stars

Photoshoot Booking

Amazing assistant from the staff, the Birmingham space was perfect for our photoshoot. The whole process was very simple and attentive to detail. We will definitely be using Sook’s spaces again in the future!

12 November 2023
Unprompted review
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Reply from Sook Spaces

Thank you for your lovely review , we would love to have VAY'ELL using our spaces for photo shoots again. Fantastic day guys well done!

Rated 5 out of 5 stars

As always wonderful experience of…

As always wonderful experience of cooperation.
Everything simple and quickly with perfect service

26 October 2023
Unprompted review
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Reply from Sook Spaces

Thank you so much Yana we wish Nenya all the bestfor the future and can't wait to see you again soon!

Rated 5 out of 5 stars

Amazing experience

We rented the sook space in Birmingham, it was a great space and we were offered all of the support we needed. I would definitely recommend and use Sook Spaces in the future.

19 October 2023
Unprompted review
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Reply from Sook Spaces

Matt thank you so much for your lovely review. We loved having Mystery Football in our Birmingham space and we are so pleased you had such a great time , we hope you come back soon!

Rated 5 out of 5 stars

Exceptional Experience

Sook Space truly deserves a five-star rating for their outstanding pop-up space and service! We recently had the pleasure of experiencing everything this incredible space has to offer, and couldn't be more impressed.

First and foremost, the location of Sook Space was absolutely perfect. Located in a prime spot, it was not only convenient to access but also surrounded by the energy and vibe of the city.

The Sook Space team is a dream to work with. Their professionalism and dedication shine through in every interaction. From the moment I reached out to inquire about their pop-up space, they were attentive, responsive, and incredibly accommodating. Their passion for creating the best experience for their clients is truly refreshing.

The onboarding process was seamless and efficient. Sook Space made sure that we had all the information and resources I needed to make the most of our time in their pop-up space.

The pop-up space itself is a gem. It's thoughtfully designed, and equipped with everything you could possibly need.

20 September 2023
Unprompted review
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Reply from Sook Spaces

Anthony! What wonderful, kind words! Thank you so much for bringing Beauty Pro to Oxford Street. What a fantastic activation. We can't wait to work with you guys again in the very near future!

Rated 5 out of 5 stars

Great experience for culture workshop…

Great experience for culture workshop with families and children ! Everything was ready to go and many high quality engagements achieved throughout the days.

19 November 2022
Unprompted review
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Reply from Sook Spaces

Thank you Shun Yen for bringing us Chinese dance and culture to Hammersmith. We hope to see you again soon .

Rated 5 out of 5 stars

Incredible space and team

Incredible space, incredible team, incredible experience!!
Thank you to all the team at Sook for helping to make our pop-up store such a success.

25 September 2023
Unprompted review
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Reply from Sook Spaces

We were delighted to have Brass Monkey in our Oxford Street store! Thank you so much for your kind words Ryan . We wish you all the very best and hope to see you all again soon !

Rated 5 out of 5 stars

Very effective and efficient support…

Very effective and efficient support when needed, very friendly staff and always willing to speak to you about any queries.

19 September 2023
Unprompted review
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Reply from Sook Spaces

Thank you so much Leo, We are delighted your Sook experience went so well. We can't wait to have Shoe Religion back with us very soon!

Rated 5 out of 5 stars

Our outstanding West End Popup Store at Sook Spaces

We loved being at Sook Spaces for our pre launch shopping event. We booked their South Molton space for a week long pop up and it was absolutely outstanding. The people I interfaced with at Sook especially Janela were super quick to resolve any issues and response time to questions was swift too! Solene and Dawn were amazing as well! Now to the space itself - South Molton was really great for our luxury heritage brand as we enjoyed great foot fall from a great mix of locals and aware tourists that know the West End. We look forward to popping up with Sook Spaces again soon!

25 August 2023
Unprompted review
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Reply from Sook Spaces

Thank you so much for your kind words. We loved having The Mores Village and we are delighted you loved our service and the space itself! We can't wait to see you again !

Rated 5 out of 5 stars

AMAZING OPPORTUNITY FOR A SMALL BRAND / business

The store front is amazing and the team is so helpful getting it set up for you ! Second time using this space and will definitely be booking again , so many international and london based customers were able to discover my brand thanks to sook renting it out to small business like mine ! -emrld.co.uk-

19 August 2023
Unprompted review
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Reply from Sook Spaces

Thank you so much for your wonderful review! We look forward to having Emrld back with us again in the near future . Until then the very best of luck !

Rated 5 out of 5 stars

Great experience all round!

We had a really great experience with SOOK on Oxford Street. The staff were incredibly supportive and helped us at every step to make our event as successful as possible. The space itself is great, the displays allow you to customise the space very easily and really bring it to life!

18 July 2023
Unprompted review
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Reply from Sook Spaces

Having Strange Thoughts in our Oxford Street space was a really fascinating opportunity to see experiential pop-ups at their finest.
Thank you so much Jack we are delighted you enjoyed the whole experience with us and we hope to have you back with us one day soon!

Rated 5 out of 5 stars

The communication from SOOK was amazing…

The communication from SOOK was amazing and they have been super accommodating throughout our custom. We have worked with them on multiple occasions now and they have remained agile throughout, adapting to our new approach to each pop-up. Highly recommend.

28 April 2023
Unprompted review
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Reply from Sook Spaces

Oskar and the Depop team we thank you so much for your kind review. It was entirely our pleasure to have you with us, we always endeavour to do our absolute best and I'm delighted we achieved that goal together! We can't wait to have you back with us !

Rated 5 out of 5 stars

Really supportive team

Really supportive team, assisted with all queries that we had, the space is lovely and the screens looked fantastic will definitely be coming back! Thank you Sook team Janela & the young lady that supported us on the morning of entering.

9 June 2023
Unprompted review
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Reply from Sook Spaces

Thank you Cherise for bringing The Creatives to our Shoreditch space. We are delighted you had such a successful pop-up with us and look forward to working with you again in the future!

Rated 5 out of 5 stars

Supportive and helpful team! Thank you

The Sook team were totally supportive and helpful throughout the process of our 10 day store takeover on Oxford Street.
Enterprise Nation and Adobe Express launched a popup shop featuring 10 small businesses to showcase their wares in May. The whole experience was really positive and the space and support was great. The team were always on hand to help and the induction process was really thorough :)

18 May 2023
Unprompted review
Sook Spaces logo

Reply from Sook Spaces

Thank you Lisa and the whole Enterprise Nation and Adobe team!
We were delighted to have the opportunity to facilitate your genius activation. Giving these brands the power to level up and connect in real life is an incredible offer. We hope to see you again in the near future!

Rated 5 out of 5 stars

Great experience!

Great experience! Easy to locate and the shop is a great space for pop up shops, would highly recommend

19 May 2023
Unprompted review
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Reply from Sook Spaces

Hi Ashley , Thank you so much for taking the time to review your recent pop-up with us as part of the amazing Depop activation in Leeds. We are always here should you with to repeat your success . Best of luck !

Rated 5 out of 5 stars

Amazing spaces

Amazing spaces, great size.
All amenities available, a fridge and microwave and kettle to accommodate your food and drink.
Tables and rails provided for our products and staff were very nice and helpful.

16 July 2022
Unprompted review
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Reply from Sook Spaces

Lana thank you so much for your fantastic review. We loved having Crystal Spectrum in our Oxford Street space and can't wait to have you guys back!

Rated 5 out of 5 stars

Amazing spaces

Amazing spaces, great size.
All amenities available, a fridge and microwave and kettle to accommodate your food and drink.
Tables and rails provided for our products and staff were very nice and helpful.

19 July 2022
Unprompted review
Sook Spaces logo

Reply from Sook Spaces

Thank you Lava for your kind words , so happy the Crystal Spectrum team loved our space so much.

Rated 5 out of 5 stars

Such a great experience with Sook

Such a great experience with Sook! The space was clean and modern, the screens were great to display content for individual sellers and promote ECFS and the supporting charities

12 May 2022
Unprompted review
Sook Spaces logo

Reply from Sook Spaces

We absolutely loved having the Edinburgh Charity Fashion Show at our S.J.Q space. Thank you for your kind words and we hope to see you all again soon!

Rated 4 out of 5 stars

32 Shoreditch High Street hosted Lagos London Collective for 2 Days

As the Creative Director /PM for Lagos London Collective (LLC), I was the one liaising with Sook on behalf of the team. I liked the onboarding process done by Janela from the customer success team and also sharing of the Google folder that has everything we could possibly need before and during the event.

One of the perks of Sook is also being able to pay 20% to secure the space and date while still figuring out all other event logistics, that was a big relief for me and the LLC team, as this meant we could start marketing the event immediately.

Unfortunately, on the day of the actual event, the particular Sook team member to let us in was late and realized we didn't have their direct number. However, once they showed up, they were extremely helpful and stayed till we settled into the place including helping us with Setup, Visual Merchandising, and even signing off on window display. They became an extra member of the LLC team. We had issues with the screen initially, but it was quickly resolved. The screen helped us in establishing our brand identity, especially the two facing the main road, as they played for 48 hours and also lured people into our pop-up.

During the event, when we had issues with certain things, Sook was available over the phone to help sort it out.

We just wished we had more furniture and fittings as we had had more than 4 brands, it would have been a massive struggle. The Shoreditch branch needs more in place, aside that there has been more positive than negative.

7 April 2023
Unprompted review
Sook Spaces logo

Reply from Sook Spaces

Hi Mariam, Thank you so much for taking the time to write such a detailed review. We appreciate your feedback it's very helpful for us in making positive steps towards improving our spaces and service. We look forward to hopefully seeing you again in the near future with Lagos London Collective!

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