sonyliv.com Reviews 

Their service is pathetic. Customer service is terrible. I had a subscription for a year which I seldom use due to the poor quality. I tried to cancel the subscription and whenever I tried it says I have no valid subscription. Then they charged my credit card and renewed it automatically. I requested to cancel and refund, they said they canceled but can't refund as they don't have that policy. It is from June 2025 to June 2026. They are bunch of thieves.

I activated the benefits through Ooredoo, but I'm not receiving the OTP. I tried reaching out to Sony Liv, but their customer service has been one of the worst experiences I've had. You can't talk to an agent without the OTP, but if the OTP never arrives, how are we supposed to get help? Really frustrating experience.

It's the worst platform that I have ever used.
Unable to sign in to laptop or TV. Once you've signed in on your mobile, SonyLiv won't let you sign in to you laptop or TV. Basically a pointless subscription unless you're happy with watching shows on your mobile phone.

It’s not problem of internet always buffering I don’t know why still they have same problem in 1 year subscription

Absolutely pathetic and outdated interface never connects to any device … rubbish app

Sonyliv content does not work in the US. Don’t buy it because they won’t refund your money, although the content is not available to US users. They have zero customer service, and they will steal your money.

Very disappointing experience, the day I took subscription 1.5 month ago, I am not able to login into my laptop. Provided the details Thier technical team asked multiple times but still requesting same details again and again. Technical team is very incompetent and wanted my subscription money refunded.

Worst Ott I ever experienced

Pathetic customer service by the Sonyliv team! I have been contacting them since last couple of days to cancel my subscription but unfortunately they are delaying the subscription just to mint money for the service I don't want to use. Please don't fall into the trap of autopay system with Sonyliv, they have the provision to take out money till the time they want. You can't talk to anyone, cancellation of subscription is disabled on the Sonyliv app. They want me to beg and wait for their own sweet time to get it cancelled.

I don't know why the audio gets disconnected in between, and to resume the audio, I need to forward 10 sec.

It's the worst app I have encountered.

Sony LIV UAE charges money but do not provide content. Despite the current account valid with deductions month after month - they do not provide content.

Any series or movie, they ask subscription when I already have a valid subscription.

When I disconnect my card, they shamelessly ask for new card details despite current account being valid.

There is no telephone or email support in UAE. When I write to India, they don’t recognise my uae mobile.

Chandra mouli

I'm a premium paying subscriber with an annual subscription plan so why am I having to see ads on Shark Tank India. There are a whopping 8 (EIGHT) ads every 10-12 minutes in every almost 1 hour episode. Very greedy!

Please shut down your channel/app, if you are not able to provide content, you are cheating ppl who pay the money and not providing show.

Worst app in the world

Highly unprofessional app. More advertisements than content. Customer support is pathetic. I have been experiencing streaming issue and customer support is not even responding. Please subscribe to this only if you want to watch ONLY their own advertisement

I completely dont understand when i purchased the subscription they did not asked for my email. And when i sent request to refund they says they cannot verified it. Even i logged the complaint on APP itself no response no reaction no answer. Urgently i need response on my refund. Please look into my complaint do not ignore and stop sending me overlap emails asking for same thing. Will appreciate if refund is process.

Fake, Disappointed, The worst app IU has never seen.

This is definitely a huge disappointment I just realised as soon as I subscribed. You can not watch live programs, you can not install it on smart TV's, no proper support - customer care.
Finally, they do not refund you, even you just immediately request a refund in a minute after subscription !!!!

MINUS 9 Star
1) Beware they are fraud
2) can’t download app on the smart TV
3) no customer care NOT even a chat can you believe that
4) receiving email after 24 hours to send a small video of the problem!!!
5) please refund me the money
6) Two gangsters Yupp Tv and Sony Liv working in cohesion
7) stay away from this people.