Sony Reviews 

£221 in August 2020 for Sony WH 1000 X M3
wireless overhead phones. Still brilliant could not be without them.

It's one of the hugest companies in the world which produce quality electronics, including our favorite playstation.
They were pioneers in this game after Nintendo. So it's mandatory to pay homage for them in case you are a loyal customer. I am, actually. I'm on my way to save up money for a new fifth slim version as it seems to be more advanced than previous models.

Sony XM4 too popular on how bad it is
Ive always wanted to buy a good pair of headphones and after seeing the craz online about the XM4 i went and bought them from a air pod pro user, the headphones sounds quality are good but i would just want to go off on how bad the noise cancellation is, i was told from many videos they where good, so when i tested them myself, the noise cancellation is there however peoples voices sound are way more noticable then the cheaper airpods pro

The wf-1000xm4 product is a complete disaster with a battery life that does not last more than 30 minutes. I have purchased a different product from a competitor and it works as expected.

They are doing a recall on wf-1000xm4 headphones in the whole world, except in the UAE. They refuse to fix mine, and tell me to travel to where I bought them to have it fixed. They're also rude, unprofessional and ignores you for days on end while holding on to your product before answering or giving updates. Everyone in the company says something else, one says they'll do a recall, another says it'll cost me 500 aed to fix what is a production error while others says they'll refuse to fix altogether. Most inconsistent company I have dealt with.

*Update, after a lot of back-and-forth they finally did a recall and gave me new ones. Hence why score is upgraded. Took ages though and loads of time and effort.

Bought a new Sony headset (WH-1000XM5), it broke within 3 weeks, customer support claim it got moisture, i disagree, but they don't care... this is obviously what can be expected of the "new" Sony - expensive trash!

Bought a new Sony 43-inch google TV. It's very slow to load and jumps unexpectedly to different sites or programs. I have had great Sony products in the past, but it looks like they have gone a long way backwards. Maybe start manufacturing in Japan again.

Thought i would be firstmover. Seems like everybody sign in here to say sony is crap. Well ok me 2.
Wm4 inear. So many settings. Phone keeps disconnect. Even 50 cm from source. So there might be a setting next to the invisible button. Great product. Naaaaa

"Bluetooth second device connected" "bluetooth connected" "poweroff" "poweron" so stupidly loud notifications by so stupid developers. Why not just make the volume of notifications controllable or same as the one set on a device the headphones are connected. It would be safe to assume that this is some type of grand scheme to defean people by these stupid companies.

Worst Scammers!!!

Send a Sony AI camera for repair due to faulty on the LCD deeply after overheating.
in the worst arrogant manner they tell me that it's an external damage that has caused it and won't repair it unless I pay 4000DKK.
I decline and they charge me 750DKK although it the camera has an extended warranty until 03/2026!

The faulty on the LCD got worse under their examination and although I could proof that by images before and after, they never answered anymore.
So much for buying a Camera worth 55.000DKK and just get screwed when you need their help.

The extended warranty clearly specifies that they should repair the camera.

Never have I experienced such an arrogant support.

Brought a song TV and it broke after 18 months - the back tube lights went and they are supposed to last 6 years - bad customer service when reporting the issue and no help I advise anyone NOT to buy a Sony product

Sony SCAMMED ME 250 EUROS.
Returned my faulty earplugs 250 euro worth to sony on 23rd of March and its been 2 months and after multiple phone calls and emails and i haven't received my money back. And they are not answering emails anymore. Very disappointed with Sony never ever buying again a product from them.

I have a Sony surround sound system. The puppies decided that the wires to the back speakers are an excellent chewing toy. So the odyssey begins. Sony does not sell the replacement parts and they have an official partner that deals with that. Ok, I get in touch with that company called Encompass Supply Chain Solutions Inc. I got in touch and provided the details and request. Eventually after answering a few questions, I recieved a reply "Unfortunately the information that you have provided to me is not listed in our inventory. Please submit your inquiry to our research team using this link". Come again? Is it not their responsibility to contact a department in their own company? It seems replacing a simple part on a Sony is impossible, it is cable wires for goodness sake and I am very sure thousand of clients need to replace wires. Sony makes it as difficult as possible, even the system I have has two model numbers. I had to send a picture. This will absolutely be the last Sony I own, once a great and reliable company, now I know why I don't see their TV's anymore.

For anyone considering purchasing a Sony TV think twice if you want it to last beyond two years! Sony just not good enough.

Like other reviewers on here my issues are the same the tv is not quite two years old and has issues switching on/off, being unresponsive and blank screens. Compared to my Samsung TV’s which have lasted me years, 11 and 13 years respectively and the Sony one not even two years and switching it on and off at the socket does not work.

Sony says nothing to do with them as it is out of its warranty period.

DO NOT BUY A SONY TV if you want your tv to last.

Incredibly bad experience. Trying to register my sony A7series camera. So far I have met nothing but missing updates of their software, missing guidelines on how to troubleshoot or solve the registration. I have tried to create a new account on their website, not even that works. It is simply full of bugs, the page freezes, and says that I haven't filled out something marked with "*". But nothing is there, everything is filled out. The buttons on the page has at this point stopped working.

I have tried this on several devices by now, nothing works. It is incredible how a giant company like sony can't have these things in check. Please fix it so I can use my (paid) product!!

Thanks for making the best console on the marked! I own every time of console too. You're welcome. <3

Excellent customer service.
Sony support fixed my problem promptly.
The communication was really smooth.
I am 100% satisfied with my experience.
Well done Sony!

good tv, but dreadful service if it has a fault, the service/repair dept is not even here in the U.K but in Cairo and they are a nightmare to deal with.
i would never buy another sony product again after this

Sony has the worst customer service, ever.

I was in touch with Sony customer service regarding a mobile phone I had bought, where the display failed to show dark colors.
I sent them a lot of pictures where one could clearly see the problem. They told me to send the phone to one of their service centres.

The service centre claimed there were no problems and that everything was within specs, and charged me $60.

It's needless to say that I will never ever buy a Sony product ever again.

I have used Sony products for many years, I even have a Sony camera. However my latest experience has been dreadful. I bought an In Car unit and the digitiser got damaged, I tried for ages to get some information from Sony but was just pushed around various web sites that eventually asked me it I had resolved my issue, NO, I need a new digitiser. Eventually they pointed me to a site that did repairs only to find that they did not do In Car stuff. Again I made contact with Sony only for them to tell me that they do NOT sell spares. Totally useless, I can and want to do this myself. This unit will be my last Sony purchase, Sony, you need to improve your customer service.