Sonetel Reviews 

3,940
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 871 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, professionalism, and helpfulness, highlighting their patience and clear communication. The customer service is frequently described as excellent, with many appreciating quick responses and proactive support, making the overall service reliable and user experience smooth. However, some customers noted difficulties with the multi-step verification process and occasional service functionality issues like dropped calls or SMS problems. A small portion of people also reported account bans without notice, with some expressing strong dissatisfaction when services failed after payment.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting the team's promptness,... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction with the... See more

Staff

Consumers find staff to be positive, with many reviewers praising the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jasmeet was polite, cordial, friendly, positive, reassuring and clear in communications about what was needed on my part. Thorough as well. Follow through was perfect. Thank you for your help.

Rated 5 out of 5 stars

I had a wonderful experience with Sonetel! The support team guided me through every step of the verification and activation process with patience and professionalism. They were always quick to respon... See more

Rated 5 out of 5 stars

Customer service from Priya and the Sonetel team was excellent—prompt, professional, and thoughtful enough to follow up to make sure everything was working as expected. The number is now up and runnin... See more

Rated 5 out of 5 stars

The customer agent was really quick! He provided concrete answers and a name. The tone was friendly and helpful. It's a business model built on foreign text messages that people need, and that's at th... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,940)

871 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM AVOID!!

SCAM AVOID!!! Same story with all the other 1 stars. They hide the buttons to unsubscribe and take money by being very missleading.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent support

Jasmeet, was quick to respond, very friendly and helped us resolve technical issues with great competence. I've never written a review here so far but he really deserves the positive feedback! Thanks for the good service :)

10 June 2026
Rated 1 out of 5 stars

An Absolute Sham

The app is awful. It takes forever to load or make a call. Their website is equally awful. My call-in number never worked, and when I tried to look up the details on my account, I could never even get them to load on the website. It showed no history of me subscribing to a number. I contacted them via email, and each time I received some vague reply several days later. I eventually gave up and assumed my attempt to use their service had failed. Now, today, I received a charge for "renewal fee" on my credit card. WTF? I still can't get any details of my supposed account to appear on their website (following the link they provided in their email). I plan to protest the charge with my bank.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Sonetel’s customer support. Priya was very professional, and very helpful throughout the verification process. The communication was clear and quick. I really appreciate the assistance and would be happy to recommend Sonetel.

10 June 2026
Rated 4 out of 5 stars

Got to go

After initial hiccups in the setting up, it was smooth sailing. The support team and customer service is extremely helpful and polite. Would definitely recommend.

9 June 2026
Rated 5 out of 5 stars

Outstanding customer service and support

I recently signed up with Sonetel for my new business and I have to say the customer service experience was outstanding. From the support team to the verification team everyone was incredibly helpful, patient and professional. The communication throughout the entire process was excellent and every issue I encountered was resolved quickly and clearly. I was guided through each step with care and genuine helpfulness. Special mention to the support team member whose name I believe was Amala who went above and beyond. If you are a small business looking for a reliable virtual phone number solution I highly recommend Sonetel. The service and the people behind it are first class.

9 June 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I am very satisfied with Sonetel and the support team. The service is easy to use, reliable, and the customer support is responsive and professional. Recently, I needed assistance with account verification, and the support team guided me through the process patiently and efficiently until everything was resolved.

I appreciate the excellent customer service and the quality of the platform. Sonetel has been a great solution for my communication needs, and I am happy to recommend it to others.

Thank you, Sonetel, for your outstanding service!

4 June 2026
Rated 5 out of 5 stars

Absolutely great experience with Sonetel

Absolutely great experience with Sonetel. After testing my new number for free under trial period, buying a plan and number activation was a smooth sail. Thanks to the dedicated support which helped in verification and activation so quickly. Would definitely recommend Sonetel for service and great price!!

4 June 2026
Rated 4 out of 5 stars

Everything is great

Everything is great. what would make this 4 start to 5 star is integration with third party apps and services, and guaranteed sms verification

4 June 2026

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