The team were very friendly and helpful over the phone. Solmar has missed out on 5 stars as the Solmar App just doesn’t work and the paperwork for our stay is incomplete. The villa information is... See more
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Review summary
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Reviews shaping this summary
We recently stayed at Baby Villa Limone in Trapezaki, Kefalonia. Although the villas was beautiful and we had a lovely time. Solmar are advertising this a a One Bedroom Villa when in fact it is a stud... See more
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Really helpful when booking. Responsive, informative and very pleasant to deal with. Can't add a 5th start until I've been on the holiday but so far Solmar seems a very good choice for a villa holiday... See more
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Booked a whole package holiday with Solmar villas, very easy to navigate the website. Lots of flights available so easy to change to what is more convenient or cheaper, Solmar also keep a check on pr... See more
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Company details
Written by the company
We're Solmar Villas and we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools. Celebrating over 30 years in 2025, we’ve come a long way. But we’re still a family business with personal service at the heart of what we do. Growing steadily over the years means we can offer you: - Loads of choice – more villas and destinations to inspire your break. - Peace of mind – villa managers nearby and 24/7 phone support while you’re away. - Wonderful holidays – guests love what we do With over 2500 beautifully selected villas across over 40 destinations and winners of 'Best Travel Company for Villa Holidays' at the 2025 British Travel Awards, you're in safe hands with us.
Contact info
Units 2 & 3 First Avenue, Centrum 100, DE14 2WE, Burton Upon Trent, United Kingdom
- 01283505710
- concierge@solmarvillas.com
- www.solmarvillas.com
4.1
Great
2K reviews
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Replied to 93% of negative reviews
Typically replies within 1 week
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Faultless Process!
The layout of the website made it easy to navigate and the whole booking process was faultless. I had never even heard of Solmar Villas - now I'm sharing with my friends and family!
2 July 2026
Reply from Solmar Villas
Thank you so much for your lovely feedback!
We’re delighted to hear that you found the website easy to navigate and that your booking experience was completely seamless. That’s exactly what we aim for.
It’s especially wonderful to know we were a new discovery for you, and even better that you’re already recommending Solmar Villas to your friends and family. That really means a lot to us!
Easy online booking
Easy online booking - all information available to hand. Quick confirmation email and property details. Cannot fault the booking process at all at this time.
30 June 2026
Reply from Solmar Villas
Thank you for taking the time to share this, it’s fantastic to hear!
We’re really glad you found the online booking process so straightforward and that everything you needed was right at your fingertips. It’s great to know the confirmation and property details came through quickly too. That peace of mind makes all the difference when booking a holiday.
The agent i spoke to was so helpful and…
The agent i spoke to was so helpful and patient, sorry i didnt het her name but she made the booking process really easy and was, I thought, really happy that we had booked a holiday!
Thank you!!
30 June 2026
Reply from Solmar Villas
Thank you so much for your lovely feedback!
We’re really pleased to hear that the agent you spoke with made the booking process so easy and enjoyable for you. it’s exactly the experience we want all of our guests to have. It’s especially nice to know you felt their enthusiasm about your holiday too, that makes all the difference!
We’ll be sure to pass your kind words on to the team.
Could Speak to a Human!
As we we were booking for August 2027 we decided to call Solmar Villa Holidays direct rather than book online. The staff were excellent. They gave us all the information we needed & could answer all our queries. They did all the booking for us, including flights, assistance etc. Very helpful and efficient service.
30 June 2026
Reply from Solmar Villas
Thank you so much for your lovely feedback.
We’re really pleased to hear that you had such a positive experience when booking your August 2027 holiday with us. It’s great that our team were able to provide all the information you needed and take care of everything for you.
We’ll be sure to pass on your kind words to the team, as they’ll be delighted to know their helpful and efficient service made a difference.
If there’s anything at all you need as your holiday approaches, we’re always here to help. We hope you have a fantastic time.
Simple website
25 June 2026
Reply from Solmar Villas
Thanks for your review!
It sounds like you found the website nice and straightforward to use, which is great to hear.
We always aim to keep things simple and easy when booking your villa holiday.
We hope you have a great holiday!
Fantastic advisor on the…
Fantastic advisor on the phone..Crystal..
Easy payment process
Very professional
29 June 2026
Reply from Solmar Villas
Thank you so much for your lovely feedback!
We’re thrilled to hear that Kristal made such a great impression – we’ll be sure to pass on your kind words to her. It’s wonderful to know you found the payment process easy and the service professional throughout.
We really appreciate you taking the time to share your experience, and we look forward to helping you again in the future!
This is the fourth time we have booked…
This is the fourth time we have booked with Solmar. Booking has always been handled professionally and efficiently. We have never been disappointed with our villa or location.
27 June 2026
Reply from Solmar Villas
Thank you for your continued loyalty and for sharing such lovely feedback.
We’re delighted to hear that this is your fourth booking with us and that you’ve consistently found the process professional and efficient. It’s especially rewarding to know that you’ve never been disappointed with the villas or their locations.
We really appreciate your ongoing trust and support, and we look forward to helping you plan many more great holidays in the future.
Much easier booking direct
It was easy to find what we needed, booking was also very easy, and the follow up email with information was very helpful. I would say that when booking, the other guests were listed as generic Mr etc etc, and I wasn't able to edit these or add other guests (both for Chrome & Safari), just FYI
26 June 2026
Reply from Solmar Villas
We’re really pleased to hear that you found what you needed easily, that the booking process was straightforward.
We also appreciate you highlighting the issue with adding and editing guest details. We understand how important it is to be able to manage this information easily during booking, so your comments are very useful. We will make sure this is shared with the relevant team for review. Please note that any guest detail amendments can also be done in your 'my booking area'.
Thank you again for taking the time to let us know, and we hope you have a fantastic holiday.
The website isn’t very user friendly…
The website isn’t very user friendly and when we went to confirm our booking, it advised there was a reduction in price on our flights but it actually changed the timings of those flights which wasn’t made clear . I’ve now had to follow up with a call and an email so far to get the dates corrected as you can’t do it online yourself.
Overall, Solmar are a good company to use as I have had a previous holiday through them and it was fine. Only complaint is website needs to have more functionality and be a bit more user friendly to make the whole experience great!
28 June 2026
Reply from Solmar Villas
Thank you for your detailed feedback.
We’re sorry to hear you found the website difficult to use this time around when it came to confirming your booking. We understand how frustrating it must have been for the flight price change to reflect different timings without this being made clear. That’s certainly not the experience we want to provide.
Your comments about improving the website’s functionality and making it more user friendly are really valuable, and we will make sure this is shared with the relevant team for review.
At the same time, we do appreciate your kind words about using Solmar Villas again and that you’ve had a good experience with us previously. Thank you for giving us that continued trust.
Now that everything is finalised, we hope you have another enjoyable holiday.
Reply from Solmar Villas
Thank you for your feedback.
We’re really pleased to hear that Lewis made the booking process so easy for you. Providing a smooth and hassle-free experience is exactly what we aim for, and it’s great to know he delivered that.
We’ll be sure to pass on your kind comments to him.
Thank you again for taking the time to share your experience, and we hope you have a fantastic holiday.
Great Service
After booking a holiday with Solmar Villas I contacted the team twice before our holiday started. On both occasions the people I spoke to were extremely friendly, professional and helpful. One thing that is a bit annoying though is the APP which I found to be slow and temperamental at times, I would recommend Solmar looks into improving this.
11 June 2026
Reply from Solmar Villas
Thank you for your feedback.
We’re really pleased to hear that our team made such a positive impression when you got in touch. Providing friendly, professional and helpful support is something we take great pride in, so it’s great to know this stood out in your experience.
We also appreciate your comments about the app. We’re sorry to hear you found it slow and temperamental at times, and we completely understand how frustrating that can be. Your feedback is really valuable and will be shared with the relevant team as we continue to make improvements.
Thank you again for taking the time to share your thoughts, and we hope you have a fantastic holiday with us.
Easy to book online and prompt clear…
Easy to book online and prompt clear email confirmation
8 June 2026
Reply from Solmar Villas
Thank you for your kind feedback.
We’re really pleased to hear you found the booking process quick, easy and efficient – that’s exactly what we aim for to make planning your holiday as smooth as possible.
We really appreciate you taking the time to share your thoughts, and we hope you have an amazing holiday when the time comes
Yet again staying in lovely area argaka…
Yet again staying in lovely area argaka Cyprus yet again even though rep had said they had spoken to owners of yappy dog here we go again today sat now two days of the bloody dog constant yapping all day even through the night either it’s left in apts opposite or the owners are deaf villa next to us are complaining.
You cannot rest waiting for the dog to start again.
27 June 2026
Unprompted review
Reply from Solmar Villas
Hi Barry
Thank you for taking the time to share your feedback following your stay in Argaka. We’re sorry to hear that the noise disturbance from a neighbouring dog has continued to impact your holiday, particularly as you had previously raised this concern whilst in resort. We appreciate how important peace and relaxation are during a villa holiday.
We have shared your comments with our in-resort team for review. We value all guest feedback, as it helps us identify recurring concerns and work with the relevant parties where possible to improve the experience for future guests.
Thank you again for bringing this to our attention, and we hope you were still able to enjoy the remainder of your time in Cyprus.
Solmar Villas
Booked villa with my family
Booked villa with my family. Very poor customer service. The villa itself was lovely but the pre-booked transfer from hotel to villa failed to materialise. I had asked if there could be some basic food items provided ready for arrival , as the flight landed in the early evening, which I was happy to pay for. Solmar said they would " reach out to the owner but not to hold out much hope." Clearly they did not ask the property owner, because there was a very generous " welcome basket" , which I discovered after a quick dash to a supermarket. I also asked about the possibility of late checkout due to late flight home. Told not possible. I booked baggage storage .As we were leaving, the owner told me that the next guests were arriving 3 days later and we could have stayed longer.
All the above raised with Solmar on return home. Response was not satisfactory.
22 May 2026
Unprompted review
Reply from Solmar Villas
Hi Mary
Thank you for taking the time to share your feedback following your family holiday.
We're pleased to hear that you found the villa lovely and that you enjoyed the property itself. We also appreciate you highlighting the aspects of your experience that fell short of your expectations, including the transfer arrangements, pre-arrival enquiries and departure arrangements.
We understand that clear communication is an important part of any holiday experience, and we're sorry to learn that you were disappointed with the support provided. We can see that your concerns were reviewed by our Guest Care Team following your return and that a full response was provided directly.
Thank you again for sharing your experience. Guest feedback is invaluable in helping us review and improve the service we provide, and we hope to have the opportunity to welcome you back in the future.
Solmar Villas
No air-conditioning during a heatwave
I spent the last week staying in Solmar Villa Bellavista Mar, in Arenal d'en Castell, Menorca. The amount of issues that were apparent on arrival was unacceptable.
1. No hand towels available throughout the property.
2. No hand soap, shower gel, bin bags/liners, washing machine powder/tablets, dishwasher liquid/salt.
3. The air conditioning wasn't working in one of the bedrooms and nobody fixed it for 5 days, leading to no sleep. This was during a 32°c heatwave.
4. The WiFi didn't reach the bedrooms downstairs, meaning we had to spend £20 on extra mobile data.
5. Not many utensils available for the barbecue
6. The downstairs toilet was continuously dripping throughout our stay.
7. When arriving, the fridge wasn't cold at all, of which we had to fix ourselves.
8. Mould in the downstairs bathroom.
There should we some sort of compensation for the lack of air conditioning and WiFi, and my dad will be making a formal complaint.
Neither Solmar or Jet2 reacted swiftly to fix any of these issues. We made both companies aware of these issues by Sunday 21st June at the latest, yet received no help.
19 June 2026
Unprompted review
Reply from Solmar Villas
Thank you for taking the time to share your feedback following your stay at Villa Bellavista Mar. We’re disappointed to hear that several aspects of your holiday did not meet your expectations, particularly the concerns you have raised regarding the air conditioning, WiFi and maintenance issues within the villa. Your holiday time is precious, and we understand how frustrating it can be when problems occur during your stay.
We appreciate you bringing these matters to our attention. We understand that your concerns were raised both in resort and through your booking provider, and we can confirm that the issues reported have been reviewed with the relevant parties. We value all guest feedback and use it to help monitor and improve the standards and service provided across our villas.
As your complaint has already been investigated through Jet2, we would encourage any further correspondence regarding the outcome of that review to continue through the appropriate claims process with them. Nevertheless, we appreciate you taking the time to share your experience and the detailed feedback you have provided.
Thank you again for your review, and we hope to have the opportunity to welcome you to another of our villas in the future.
Solmar Villas
Quick easy and efficient booking service
25 June 2026
Reply from Solmar Villas
We’re delighted to hear you found the booking process quick, easy and efficient – that’s exactly what we aim for to make planning your holiday as stress-free as possible.
We really appreciate you taking the time to share your experience and hope you have an amazing trip when the time comes!
Nice and easy experience!
Easy to navigate website with some terrific deals, lots of choice and staff on hand to help with queries. Huge thanks to Angel who gave some great advice to ensure our transfers were recorded correctly.
I’d highly recommend at this stage, although I am yet to have the holiday!!!
3 June 2026
Reply from Solmar Villas
We’re really glad to hear you found the website easy to use and full of great deals. We do our best to make planning your holiday as simple (and exciting!) as possible. It’s also lovely to know you felt supported by the team along the way.
A special thank you from us for mentioning Angel – we’ll be sure to pass on your kind words! She’ll be delighted to hear her advice made a difference and that your transfers were all sorted smoothly.
Straightforward booking process
Straightforward booking process, fair prices and good communications. Very impressed location of villa is perfect for us.
25 June 2026
Reply from Solmar Villas
We’re really pleased to hear that you found the booking process straightforward and our pricing fair . That’s exactly what we aim for. It’s also great to know our team kept you well informed throughout, as good communication is so important to us.
And we completely agree – a perfect villa location can make all the difference to a holiday! We’re delighted it suited you so well.
A straightforward booking process
A straightforward booking process. I had a couple of questions, which I emailed and Angela replied very quickly - thank you
23 June 2026
Reply from Solmar Villas
We’re delighted to hear that you found the booking process straightforward, and it’s great to know our team were able to help quickly when you had questions.
Angela will be especially pleased to hear your lovely comments about her support!
So far so good!
The booking process has been easy so far and the cost was more competitive than Simpson Travel who were advertising the same villa
1 June 2026
Reply from Solmar Villas
We’re really pleased to hear that you found the booking process easy and that our pricing was competitive. We always aim to make things as simple and great value as possible, so it’s fantastic to know that came across.
We hope the rest of your experience with us is just as smooth, and we’re here if you need anything at all as your holiday approaches!
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