SNOWLEADER Reviews 

Brilliant service from the the snow leader team. Skis delivered within 2 days.
Great chat function which was used to modify the order when I realised that the skis my son had ordered were too short. Order changed in moments.

I would never ever recommend this company to any one absolutely shocking ordered some skis on 27th Jan they first of lost them I am now still waiting on them I had to keep chasing them which I have since found out has cost me 120 pounds in phone call as they made there number not free but only way you can get hold of them

Snowboard and ski poles ordered online and paid for in January. Nothing turned up, tracking message posted online from Evri to say too big for their van, working on it. A couple of days later I spotted an Evri update online to say returning to sender...
I used online chat for Snowleader, raised a case for escalation (chatbot - no agents available). Nothing happened. I chased on chat (chatbot again) - nothing happened. I tried calling, lines closed after 13:00 on a weekday as they're busy!
Finally spoke to someone today to find they have the kit back in their warehouse, I should have a refund in 14 days, with no option of getting this delivered to me. There was no escalation process, no manager to speak to. They refused to provide any manager contact only the generic contact email address. Forgive me for having little faith in this.

They've taken my money, not delivered anything, not communicated to me at all, and I might get my money back in another couple of weeks.

Can you get any worse?

Oh maybe, looks like their calls are on a premium rate line with no warning, so I'll probably get a nice bill for the half an hour trying to get this sorted out. Nice.

Edit - yep, I've been charged £29 for the call to ask where my order was. Absolute fraud.

Edit 22/02 - STILL NO REFUND
Snowleader are pushing for me to remove this review, moving it to snowleader.co.uk instead of .com. I originally opened snowleader.com then changed language to UK. Emails refer to both .com and .co.uk.

They seem to have time to try to hide this feedback, but not give me my money back!

All good! Nice prices, fine service.

Beware. Placed an order, paid successfully, didn’t received any confirmation, no items shipped, no response from customer support.

Update. Received my order (ski boots) on February 17. Tracking says it was shipped on February 13. However I never received any emails from Snowleader. I didn’t even know it was shipped so I already bought ski boots from local offline store. Still don’t recommend this store.

I ordered skis with mounting but the skis doesnt even have holes for mounting.

Great selection, rapid delivery, rapid refund of returns. The only thing to comment on is a huge delay in replying to enquiries, and some times delivery delays well above what's indicated on the site when you order.

Horrendous!!!! Customer service is dreadful waiting for a refund since the 6th of January. No replies to emails chats or phone call. AVOID not worth the hassle to deal with incompetent business.

I order two small toilet bags for a holiday, they were deliveered quickly and the product is as described.

Better hope you don’t have to return anything. Company has to have the worst customer service I’ve ever seen. Will constantly ignore any return requests and good luck trying to get through to anyway.

Extremely unhappy with the service. The product took a long time to come. One of the helmets was an odd size so I had to return. I returned it over a week ago and have just had an email to confirm I will be refunded less a £6.99 handling fee which was not made obvious at point of purchase or when I went to return it. I spoke to a member of their team on the phone who was disinterested and rather rude. In order to find the hidden returns costs you have to click on their returns link on website and read the small print. I will not brushing this company again.

Update on my previous review

SnowLeader refunded £5 and called it a “gesture of goodwill” — it wasn’t. It was simply the £5 first-order discount that should have been applied at checkout.

We also paid £9.99 for delivery, which took nearly three weeks, not the advertised 3 working days. The coat was returned over 14 days ago and we are still waiting for a refund.

I am now escalating this through my bank. Poor communication, misleading delivery promises, and outstanding refunds — avoid this company.

Good selection, good prices, very fast delivery.

Bad experience. I bought a pair of skies three weeks ago, and still not receiving it. They send wrong shipping numbers, they said they already send it and DHL told me they didn’t receive the package yet.

I sent lot of mails and didn’t have an answer:

Super bad experience. Still waiting for my skis. Maybe will receive it when the season ends.

Customer service doesn’t respond though they promised to reply within 48 hours. The chat is just AI, which provides you useless information.
Don’t order from this store…

Awful customer service! I've returned an item which they claimed to be the wrong item. I've tried to contact them numerous times to get the issue resolved but have had no reply, so as it stands I'm £200 out of pocket. Resolved after numerous requests and initiating a section 75 consumer rights claim. Be wary they try to claim they are two different entities snowleader.com and snowleader.co.uk and the reviews are for the wrong company.

Nobody is answering the phone.
We are 2 weeks later and every day I sent a mail, but nobody is answering the mails...
This company is a disaster.
In order to return goods, nobody to help, and no return voucher of information.
Do not work with this company again!!

I ordered several trail running shoes for comparison. They arrived super quick. I then had to sent 1 pair back. The return also worked super flawless. I got my money back quickly. So, all in all, great experience!

I ordered slalom shin and arm guards for my son on 21 January. The package arrived quickly, but despite the large box and the packing slip stating both items were included, only the shin guards were delivered.

I have now spent 10 days trying to resolve this: two emails, one message via the website, and a voicemail — with zero response.

At this point, the issue is not just a missing item but a complete lack of customer service. I’m still missing part of my order and have no way of getting in touch with anyone.

I will update this review if and when the issue is resolved.

My order never arrived, and nobody was willing to help or answered my questions.

following your reply, indeed the order did arrive, but only because I contacted Mondial Relay. The return was handled professionally. So I have adapted the score from 1 to 3 stars