SNOWLEADER Reviews 

Excellent service! 😊

Great experience with the while process

What an awful awful company.
Read snowleader.co.uk and you will see they steal people's money for a living.
I ordered 13 days ago with a 2 day delivery. Nothing turned up and despite sending them numerous emails they have not replied.

I STRONGLY ADVISE AGAINST DEALING WITH THIS COMPANY, THEY ARE EITHER SCAMMERS OR COMPLETELY INCOMPETENT BUT TOO MANY PEOPLE HAVE BEEN TREATED THE SAME WAY.

I am very disappointed with Snowleader’s customer service. My ski broke and I tried to file a warranty claim. Unfortunately, it has been impossible to get in touch with the company.

I contacted them several times via the contact form. According to their website, they respond within two days. However, I have not received any reply.
I also tried calling multiple times — in the morning, at noon, and in the afternoon — but no one answered.

In a warranty case, I expect reliable communication and support. Instead, there has been complete silence. This is very frustrating and not what I would expect from a professional retailer.

ABSOLUTELY DISAPPOINTING

It all started in January when I placed my first order with Snowleader. Everything went smoothly, the item arrived quickly and in perfect condition.

Shortly after, I needed to replace a jacket that had broken, so I ordered again from Snowleader. The first time, I mistakenly placed the order without selecting the 4x payment option. I contacted customer service immediately, and since I reacted quickly, they cancelled the order and processed the refund right away. That part was handled efficiently.

I then placed a new order. This is when the problems began.

The package arrived at the delivery point but was immediately returned to the sender for no clear reason. I understand this was not Snowleader’s fault, but it has now been a month and I am still paying for an item that was returned without ever reaching me.

Since the jacket was no longer available, I had to go back on the website and order another one. I selected express delivery this time. However, the item is nowhere to be found. Snowleader has agreed to reimburse the express delivery fee, but I still have not received the jacket.

On the same day, I also ordered another coat (for a family member), again with express delivery. This one arrived even earlier than announced. Unfortunately, while it was the correct brand, the item had clearly been used extensively: there were multiple tears, the cleaning instruction label was damaged/destroyed, and the model did not correspond to what we ordered. I suspect that a previous customer may have returned a different (and older) item, and that it was not properly checked before being resold. The coat does have what appears to be a legitimate Arc'Teryx label with a QR code, but the condition and discrepancies are unacceptable.

We have requested a return label, as we will not pay to return an item that was sent in this condition, and we have asked for a full refund.

Overall, I do not understand what happened with operations in late January and February, but the experience has been extremely disappointing and chaotic.

I put two stars before before it was smooth and the customers services is womewhat ok when you get a hold of them.

First time that I've shopped at Snow leader, but I will almost certainly buy from them again!

5 for 5, the good stuff in stock

My parcel was two weeks late, I asked the customer service to change the delivery to another address or return it because I am no longer at that address, and for a week they sent back answers that showed that they didn't even read my email. The chat doesn't work, and there's an eternal phone queue. Worst ever customer support...

Good prices and many product options

Need to work on the delivery time though, it takes too long to deliver.

Hello,

I would like to thank you for your promptness and professionalism. The ski boots arrived in an extremely short time, considering that I am from Romania, and they are of exceptional quality. I would also like to mention that the size fits perfectly. I highly recommend your website with confidence.

Best regards,
Anamaria

Not the first time I buy on their website. Never had trouble, great discount, good website UI and fast shipping. Never had to contact customer service yet tho so no info regarding that.

Ordered and paid for gloves for my son which never arrived. Complained - and cut off everytime. Snowleader stated they were investigating but heard no further. Everytime requested a refund and goods not received was just cut off. DO NOT USE THIS COMPANY.
Thank you for your response which has taken over 3 months and a dispute as to whether the review was on the correct domain site (which it was). The ski gloves were not received so the refund should have been immediate.

Snowleader are very poor at dealing with warranty issues, they have already taken 2 weeks to consider my request and are now saying that I will need to wait a further 8 weeks for a decision. The customers legal rights totally ignored. Do not use this company

Swift delivery.
Product as expected.
Totally satisfied.

Two missing items in my delivery. Opened a ticket right away upon deliver with Snowleader to address the issue,after three weeks, still no reply from the customer service. Impossible to reach them over the phone, when I did, I was asked to resubmit a ticket. I have ordered several in the past without any issues, until I had one. I would have never imagined how poor their customer service is. I do not recommend this website.

Prices are low, fast delivery can't find any better in EU