5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more
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Review summary
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So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more
Company replied
We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more
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We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more
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Company details
Written by the company
SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.
ATOL protected
Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority.
This is the gold standard of consumer travel financial protection.
Contact info
Apsley House, SW15 2SH, London, United Kingdom
- 020 7770 6888
- snoman@sno.co.uk
- www.sno.co.uk
4.9
Excellent
585 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Put a deposit down on a house and they…
Put a deposit down on a house and they sold a room to someone else without telling us and tried to charge us the same amount. Don't book this company if you want to have somewhere for you and your family to sleep that's reliable.
Terrible experience, and is looking like it's going to cost us a massive amount of money to fix their mistake
30 November 2025
Unprompted review
Reply from SNO ski holidays
Dear Dominic,
We are very sorry that you feel our service was not what you expected and want to assure you that serving our customers is always our top priority.
We know it can be tricky managing time differences when booking from the USA, and contributes to frustration.
We do not want you to feel disappointed, and would like to explain why the catered chalet was not still available, as discussed in the original quote, by the time you were able to pay.
We can only book a ski holiday when we receive payment, your payment was not made until after 9pm Saturday evening, when we were closed, and you did not email the passenger names/ages required to make a booking.
A member of the team saw your payment (when closed) on Sunday, yet still contacted the supplier on her day off, to re-check price/availability to see if we could still book this for you.
A room was taken, so we contacted you on Sunday with options to either book a similar chalet, or this one without sole-occupancy, or of course send your payment back.
You explained you now wanted to book at least 10 people, but to pay less than you were quoted for 8 people. We explained costs in a catered chalet will change depending on number of people/rooms/ages.
We had to reiterate that we can only book options for a customer "that are available at the time they decide to pay."
We asked to return your payment, but you have insisted on booking 10 people in the catered ski chalet.
Your 10-person booking is significantly cheaper, per-person, than the 8-person original quote.
I hope you understand it would be unfair not to explain, that there was not a mistake, and it did not cost you more.
We are a family business and our reputation and service is central to everything we do.
As you have decided to go ahead with a larger booking in the same catered chalet, we hope you now feel you have the booking that suits your group.
We sincerely hope you have a great ski vacation.
Calvin, Idalette and the SNO team.
A first class service from…
A first class service from Richard.Made the whole booking experience a joy. No difficulties, prompt,pleasant and helpful all the way through
Thanks Richard Tasker
13 October 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your review Micheal, that's really great to hear. Richard says thank you very much!
Wonderful customer service.
Have to say that I found the level of customer service in SNO to be absolutely exemplary throughout the booking and confirmation process. I’d have no hesitation in recommending their services to anyone looking to plan their next ski trip.
26 November 2025
Unprompted review
Reply from SNO ski holidays
Thank you Dara from the whole team. It's really gratifying to hear and we're very grateful for you taking the time to leave your kind review.
Highly Recommend Richard
Richard has booked 3 holidays for me / our group now over 5 years and they have all been fantastic. He has always been flexible with changing requirements / numbers / non negotiables etc and always provided a great selection of options at the right budget. Thanks for all the holidays so far and no doubt a few more on the way!
25 November 2025
Unprompted review
Reply from SNO ski holidays
That's really great to hear Jonathan, thank you for your terrific review from Richard and the whole team!
Such helpful advice and professional…
Such helpful advice and professional service. Jack couldn't have been more informative and proactive looking for our perfect ski and summer holidays! Thank you
18 November 2025
Unprompted review
Reply from SNO ski holidays
Thanks so much for your kind words Aisling and a big thank you from Jack too!
Calvin has helped us book group…
Calvin has helped us book group holidays for a few years now
Always super helpful and accommodating to our needs
21 November 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your kind review Louie, it's great to hear and Calvin says a big thanks too.
Awesome advice & service from Jack @ Sno
Awesome advice and service from initial enquiry through to booking our 🎿 ⛷️ holiday for Feb 26 with Jack @ Sno. Excellent choice of resort options and nothing was too much for Jack to tailor to make for the perfect holiday arrangements. Thank you Jack & Team Sno and I would highly recommend you to friends & family 👍
1 August 2025
Unprompted review
Reply from SNO ski holidays
Thanks for your terrific review Piers, and huge thanks from Jack too!
A brilliant company who provided great…
A brilliant company who provided great service and were super efficient. Emails were answered quickly and any questions I had were always replied to in detail.
Thank you Jack for all your help 😄
6 October 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your kind review Esther. Jack sends big thanks too!
Fantastic support with booking our ski…
Fantastic support with booking our ski holiday. We always return to George and the team because they understand our needs and are incredibly patient while we make decisions. Highly recommend them to everyone !
19 November 2025
Unprompted review
Reply from SNO ski holidays
Huge thanks from George and the whole team James! It really means a lot that you trust your ski holiday booking to us every year.
We booked a holiday with Richard at…
We booked a holiday with Richard at SNO. The whole booking experience was straight forward and great. We're now looking forward to the trip.
13 October 2025
Unprompted review
Reply from SNO ski holidays
Thank you very much Rhauri, that's terrific to hear. Richard sends a big thank you too!
Great to find specific ski holiday.
Had a specific need, for a top class resort, close to piste with exclusive use of a chalet.
Calvin stuck with us until he fould exactly the right place. Booking was easy. Importantly, it didn't end there, all the other bits and pieces were all followed up.
Great job Calvin. Thanks for all your help.
7 November 2025
Unprompted review
Reply from SNO ski holidays
Thanks so much from us all for your kind review Laurie and a big thank you from Calvin especially!
Jack and the team at SNO were great
Jack and the team at SNO were great. They offer competitive prices with first-class service. Jack was especially helpful and flexible in organizing our trip of over 30 people. I would definitely book with Jack and SNO again.
14 November 2025
Unprompted review
Reply from SNO ski holidays
Thanks so much Matteo - that's really terrific to hear. A big thank you from us all and Jack especailly!
We booked our holiday through Richard
We booked our holiday through Richard, who was very quick to reply and give honest advice, making the whole process quick and simple. It was also helpful that he had knowledge of the area and the chalets. Looking forward to our trip in January.
5 November 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your kind review Emma, that's really great to hear! Huge thanks from Richard too.
SNO are great..
SNO are great... We have used them for several years now to book our family ski holidays. They have a wealth of ski resort knowledge and Jack in particular has been so helpful in finding us the perfect holiday and adding ski extras as required.... And the holiday is usually cheaper than booking direct
11 November 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your kind review Philip, it's great to hear from a long time client and we really appreciate it. Thanks especially from Jack.
Jack was extremely helpful in assisting…
Jack was extremely helpful in assisting me with my annual ski holiday. After I provided him with a list of criteria, he presented several suitable options.
13 October 2025
Unprompted review
Reply from SNO ski holidays
Thank you very much Peter from us all and a huge thanks from Jack.
Greg was great
Greg was great, helped sort everything I needed quickly and at a good price
10 November 2025
Unprompted review
Reply from SNO ski holidays
Thanks Angus that's great to hear - a big thank you from Greg too.
Richard was patient and diligent…
Richard was patient and diligent without being pushy as we went through our options and made our eventual decision - we took some time but he kept with us and gave all the information we needed. Unfortunately because of our delay our first choice was sold out but we found what looks like a satisfactory solution and we're looking forward to a happy fortnight..!
3 November 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your review and a big thanks too from Richard.
As a disabled skier booking a holiday…
As a disabled skier booking a holiday is not straightforward. Greg from SNO takes all the hassle away. He is thoughtful, responsive and very efficient. This is the second year I’ve relied on him and been very impressed with his service. Thank you Greg!
10 November 2025
Unprompted review
Reply from SNO ski holidays
That's terrific to hear Jo. Thank you for your kind review and a big thanks especially from Greg!
Jack was absolutely brilliant
Jack was absolutely brilliant, he found us more convenient flights and a better deal.
Great communication and fantastic customer service. Really impressed.
7 November 2025
Unprompted review
Reply from SNO ski holidays
Thank you so much Fiona for your kind review! Huge thanks from Jack too.
Efficient booking process
Richard from Sno dealt efficiently with our last-minute booking. He took our enquiry on from Jack as he had dealt with our friends who had booked, through Sno, the same holiday. He gave us options to consider and was diligent in ensuring the booking was completed accurately and speedily.
21 October 2025
Unprompted review
Reply from SNO ski holidays
Thank you for your kind review, and a big thanks especially from Richard and Jack!
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