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SNO ski holidays Reviews 

585
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when answering questions about various ski destinations. Consumers note that the entire booking process is completely seamless, highly stress-free, and makes planning annual winter ski trips much easier and thoroughly enjoyable. Some people were satisfied with how efficiently the support team managed complex travel arrangements and large group bookings for families and friends. Travelers also appreciated receiving tailored resort recommendations, transparent trip details, and prompt email communication that perfectly suited their individual requirements and vacation schedules.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge and... See more

Holidays

Clients share positive opinions on holidays, noting that the booking experience is exceptionally seamless and... See more

Booking process

Customers consistently report positive experiences with the booking process, praising the friendly and... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction and finding the experience... See more

Customer service

Reviewers highlight positive aspects of customer_service, noting that representatives are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 stars and well deserved. 2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel. Fast,... See more

Company replied

Rated 5 out of 5 stars

So thankful for finding Sno. There's so much to think about when booking a skiing holiday for the first time, but Greg at Sno was so helpful. Not only did he help us find the best deal, he also gave... See more

Company replied

Rated 5 out of 5 stars

We have been booking our ski holidays with SNO for the past four years and always go through Greg. He really understands what we’re looking for and consistently provides excellent customer service. Gr... See more

Company replied

Rated 5 out of 5 stars

We have used Jack for three chalet holidays for groups from 8 to 16 people. He has made the process so easy and each holiday has been exceptional from the quality of the chalets, food and staff to the... See more

Company replied


Company details

  1. Ski Holidays
  2. Tour Operator
  3. Travel Agency

Written by the company

SNO ski holidays and snowboarding package deals in the world's top ski resorts. Browse and book the best ski hotels and catered ski chalet holidays, ATOL protected with departures from all UK airports. Friendly, attentive service, seamless booking and the best prices from the UK's favourite ski holiday experts. The SNO team are experts in family skiing, group ski holidays, luxury ski hotels and chalets, and all-inclusive ski holidays. With the biggest selection of skiing packages from early-bird offers to last minute ski deals, www.sno.co.uk has the best ski deals, loved by British skiers and snowboarders.

ATOL protected

Your holiday money is safe

Your holiday money is safe
All ski holidays, catered chalets and ski hotels booked with flights benefit from ATOL protection administered by the government's Civil Aviation Authority. This is the gold standard of consumer travel financial protection.

Contact info

4.9

Excellent

TrustScore 5 out of 5

585 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(585)

231 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, seamless throught.

25 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you very much Alex, that's great to hear!

Rated 5 out of 5 stars

Jack was introduced to me by a friend

Jack was introduced to me by a friend, couldn't have been happier with the result. He ended up beating deals that I'd already found as well as finding new options I hadn't considered. Very happy.

3 December 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you James, that's really great to hear. A big thanks from Jack and all of us!

Rated 5 out of 5 stars

Jack sorted us out

Jack sorted us out! Easy process and good set up in St Anton 👏. Thank you!

27 November 2025
Unprompted review
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Reply from SNO ski holidays

Thank you Joel, that's great - we LOVE St Anton! Jack says a big thanks too.

Rated 5 out of 5 stars

Once again George to the rescue

Once again George to the rescue - sorted my Feb half term ski trip for 9 people- last minute because we are disorganised- gave me a choice of 4 great resorts with some good looking hotels - 2nd trip I’ve booked with George/Sno - great value

2 December 2025
Unprompted review
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Reply from SNO ski holidays

Brilliant! Thanks so much Mark and a big thank you fro George for your kind review.

Rated 5 out of 5 stars

We have just booked with Sno for the…

We have just booked with Sno for the first time. Richard was fantastic, offering great advice and plenty of options, even though we were booking last minute. We will definitely be back

27 November 2025
Unprompted review
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Reply from SNO ski holidays

Richard says it was a pleasure Maxine. A big thank you from us all for your review!

Rated 5 out of 5 stars

Great one-stop shop for ski holidays

Great one-stop shop for ski holidays

We’ve worked with Calvin several times to find ski solutions for our big family. Very helpful and knowledgeable.

15 February 2025
Unprompted review
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Reply from SNO ski holidays

Calvin says a big thank you Angie and thanks from us all - we really appreciate you booking with us!

Rated 5 out of 5 stars

Helpful and Knowledgeable

Richard is our go-to guy for ski holidays, having helped us book trips as both a couple and an extended family. We really appreciate his helpful no-pressure approach, and his knowledge of the accommodation options/resorts having visited them in person. Thanks for bringing clarity to what can be an overwhelming number of options!

10 November 2025
Unprompted review
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Reply from SNO ski holidays

That is so great to hear - thank you so much Sophie. Richard says huge thanks for your kind words.

Rated 5 out of 5 stars

Lapland thanks to jack manuel

We booked lapland from jack manuelwhat a guy he is he was so helpful and made me feel comfortable and so excited about out trip would recommend him to everyone

2 December 2025
Unprompted review
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Reply from SNO ski holidays

Wow, thanks Paul - Jack is blushing. It's really great to hear, so thanks from us all and especially from Jack.

Rated 5 out of 5 stars

Great experience with Sno

We have had holidays through Sno a number of times and they have always been brilliant… Jack in particular is great to work with, knowledgeable and really helpful…

2 December 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kinds words Ash. A big thanks from Jack too!

Rated 5 out of 5 stars

Always 5 star service from Richard @ SNO

My second time booking a family ski holiday via the fabulous Richard @ SNO. Our experience last new year in Mayrhofen was so good that I didn’t hesitate to come back for help booking our next ski adventure. Richard is so knowledgeable and came up with a fantastic range of options to fit my brief all at competitive prices. We are very excited for our trip to Grindelwald in February, safe in the knowledge that it will be a seamless experience.

27 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you so much Lexy, Richard says it's a pleasure to work for you. Grindelwald is choc-box lovely and staying beneath the Eiger is special - visit the Jungfraujoch (007) - have a great trip!

Rated 5 out of 5 stars

Efficient and informative quotes which…

Efficient and informative quotes which gave a good selection of holidays to choose from. Calvin McManus was as helpful as ever.

28 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your great review Richard and huge thanks from Calvin too!

Rated 5 out of 5 stars

Excellent experience

Excellent experience booking with SNO ski holidays. A special 5* to Richard Tasker who has gone above and beyond his duties. Happy customer and happy to recommend.

11 November 2025
Unprompted review
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Reply from SNO ski holidays

Thank you for your kind words Vannma, Richard says huge thanks and from us all for your recommendation!

Rated 5 out of 5 stars

5 stars and well deserved - Recommend booking with Sno..

5 stars and well deserved.
2nd time I've booked with Sno ski holidays. Dealt with Jack on both occasions, Alpe d'Huez Club Med in 2024, and our recent booking for January 2026 in Meribel.
Fast, reliable and easy delivery of service. Jack and support team are patient & thorough and happy to answer any questions.
Highly recommended these guys to anyone seeking to book a holiday.

2 December 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

That's terrific to hear - thanks so much Ryan! A huge thanks from Jack and us all.

Rated 5 out of 5 stars

Always great to deal with

Always great to deal with.
Jack Manuel always finds good deals quickly based on my specifications.

24 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thanks Matthew from us all and especially from Jack!

Rated 5 out of 5 stars

5 trips and 5 stars

It's my 5th time booking with Richard at Sno and each time he has been excellent. He is very knowledgeable about the resorts and accommodation, which we have found to be invaluable when booking, especially if you are planning a trip at the peak Feb half term or start of the Easter hols. A well deserved 5 stars!

2 December 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Richards says thank you Tim, it's always a pleasure. Thank you from us all for your terrific review!

Rated 5 out of 5 stars

Excellent bespoke service from start to booking!

Richard was so helpful! After trawling through hundreds of options myself I couldn’t see the wood for the trees! Richard took our requirements and instantly understood what we were looking for. He very quickly sent over a fabulous selection and we were booked within the space of 12 hours. Everything was easy from start to finish - would highly recommend using Sno!

26 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you so much Jude, Richard says it was a pleasure working for you. Huge thanks from us all!

Rated 5 out of 5 stars

Calivn...

Calivn...
What amazing chap sorted me out a fantastic deal was definitely on the ball..
Once I had registered my interest in the ski offer. Calvin contacted me within 10 mins all done and got me the bargin of the century I will definitely use SNO ski holidays in the future.. Mayrhofen was basically sold out, but Calvin got me in 💯% use this guy.. I owe this man a beer 🍺

29 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Wow, thanks so much Graham, that's a terrific review. A big thank you from Calvin and the whole team! Watch out, you might see Calvin hanging around the bar in Mayrhofen!

Rated 5 out of 5 stars

Fantastic Service

We had a great experience with Sno who arranged a fabulous holiday for us with ClubMed. Special praise goes to Idalette who coordinated all of the logistics and made sure everything went smoothly.

21 June 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you very much James, that's great to hear. A big thank you from Idalette too!

Rated 5 out of 5 stars

Greg

I have used Greg a number of times. He has always had a good understanding of what I am looking for and has come back with good options.

28 November 2025
Unprompted review
SNO ski holidays logo

Reply from SNO ski holidays

Thank you for your kind review Hugh and a big thanks from Greg especially.

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