SnappyShopper Reviews 

430
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced severe delays with their orders, often waiting several hours past the expected delivery window without receiving any proper status updates. People also stated receiving incorrect items, missing products entirely, and encountering extremely unhelpful customer support when trying to resolve issues or obtain refunds. Though some reviewers faced frustrating problems, certain customers were pleasantly satisfied with the remarkably quick delivery and friendly, polite drivers. Consumers also genuinely appreciated the great selection of available products and the attentive staff who consistently called whenever items were out of stock.

What people talk about most

Order

Consumers express deep frustration and dissatisfaction regarding their order experiences. Reviewers... See more

Delivery service

People report ambiguous experiences with delivery_service, reflecting a wide range of differing opinions.... See more

Staff

Reviewers mention ambiguous feedback about staff, with opinions heavily divided on their professionalism and... See more

Service

Reviewers highlight ambiguous aspects of service, showing a wide divide in their experiences. On one hand,... See more

Product

Clients share ambiguous opinions on product experiences, revealing a wide split in satisfaction. Some... See more

Reviews shaping this summary

Rated 2 out of 5 stars

When ordering time slot was between 13.40 and 13.55, received order at 15 .15. When order arrived 4 out of the items ordered were wrong, receipt on bag was correct. Tried to substitute items but was... See more

Rated 2 out of 5 stars

Karvery convenience store at Gorgie Edinburgh is atrocious. Delivery was due p to be despatched 6.15pm to 6.30pm. A Shop says any issues they will call. I called at 7.40 to ask where the order was a... See more

Rated 2 out of 5 stars

Good and bad, but mostly bad lately, and I only use them on very last minute occasions, rarely. We have a few accounts in the family, and it’s pretty much the same, with the same impressions between u... See more

Rated 2 out of 5 stars

I ordered from snappy shopper at scotmid Calder road and it was uber who delivered it and it was someone else’s order so I called up the store and spoke with the manager and she said that she couldn’t... See more


Company details

  1. Grocery Delivery Service
  2. Delivery Service

Written by the company

Welcome to Snappy Shopper The Snappy Shopper home delivery service makes it super easy to get your groceries delivered to your door in as little as 30 minutes, all whilst supporting your local convenience store. Yep, that includes a full range of products: milk, eggs, bread and other daily essentials, fresh food, freezer fillers, cupboard must-haves, Snacks, treats, a wide selection of still or fizzy juice, and also a great range of alcohol. Did we mention newspapers, pet food and other household goods too? It's all just a few taps away and ready to be delivered to your home in a snap. Your time is precious. You can use the Snappy Shopper grocery delivery service from the comfort of your home, on your commute or out and about. And, every time you place an order, you're buying from your local store and supporting your community. It's a win-win!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

430 reviews

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No recent history of asking for reviews

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2.5

All reviews

(430)

66 reviews in the last 12 months

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Rated 2 out of 5 stars

Go Anywhere Else

I made my first ever order and the shop sent one correct item out of 10 items, they left it on my door and I had no receipt or any way to return these unacceptable substitutes as they were already gone.

I reached out to Customer Service and they're about as useful as a chocolate tea pot, I need to contact the shop that got it all wrong in the first place, tell me what the point is in the customer service then especially if the shop aren't even following the snappy shopper rules?

I'll continue sticking to Just Eat groceries orders rather than this, total waste of time and money

3 December 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for your review and feedback.

The store can sometimes add in substitutes, however, you should be notified, you can also inform the store you'd rather no substitutions or ask for these to be collected.

Or customer service team are on hand to support you with issues using the platform or to step in if the store is not answering or is being unhelpful, however, the first point of contact is usually for us to ask you to reach out to the store to allow them the opportunity to rectify the issue.

Although this does happen we would hope the store and our customer can come to a solution.

If you feel you haven't been supported or your issue is still outstanding a resolution, please email our team again and they will be happy to look into this further.

Rated 5 out of 5 stars

Great, quick, friendly service

Ordered the £2 rolls & bacon deal and a few other bits so I didn’t have to go out later. Order arrived very quickly, all correct. Long dates on the bread and milk which is good. Definitely recommend this service. Shop was NISA Shieldhill Falkirk (Family Shopper) Person who delivered was very friendly & chatty. Thanks ☺️

29 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and feedback.

Rated 5 out of 5 stars

Happy customer…

I have ordered from snappy in hernebay a few times now they are always friendly and professional. Had a few items that were out of stock which they phoned me about and made substitutions.

Great service with always a happy face from the drivers

16 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for leaving such a lovely review.

Rated 5 out of 5 stars

Excellent service!

Great service as always. If something isn't in stock they always phone to arrange substitution. Delivery driver lady is always smiling and friendly and does her best to get to me as quick as possible.

29 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for leaving such a lovely review.

Rated 5 out of 5 stars

Fantastic service from Snappy Shopper…

Fantastic service from Snappy Shopper in Herne Bay. The staff are always so helpful and accommodating. Nothing is too much trouble for them. Ordering is swift. Delivery if quick. Once when I hurt my leg and hand from a fall, the driver packed my shopping into fridge and kitchen cupboards. Love them so much.

24 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for leaving such a lovely review.

Rated 5 out of 5 stars

Always my first point of call when I can't get to shops.

Since Premier became available for deliveries, I can't fault snappy shopper. It's speedy, Premier always have what I need & the driver is always very friendly & helpful. Not every shop is alike, some are better than others, but Premier in my local area are outstanding compared to the other outlets available to me & are ALWAYS my first choice on Snappy Shopper. A brilliant idea & what my area needed considering Uber & other delivery networks don't cover my area.

27 November 2023
Unprompted review
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Reply from SnappyShopper

Thank you for leaving such a lovely review.

Rated 5 out of 5 stars

Love it

I use the app all the time the shop I get from is Cheynes of Banff they are amazing if there is a problem they do phone and let me know and let me answer if I agree with it, I use it the day 26/11/23 I was amazed they were very quick

26 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

Snappy shopper is brilliant I love it…

Snappy shopper is brilliant I love it if you get a good shop especially it's much cheaper than just eat and deliverroo , wish supermarkets used them because the big companies like just eat and deliverroo put extra money on most item charge you service and delivery which Snappy shopper doesn't they charge the service charge and delivery and that's it just eat and deliverroo shouldn't be allowed to do this they aren't a the shop they are delivery companies out for the money and rip people off adding £'s on mostly every item and they say they price match but they definitely do not, it's ridiculous they are delivery companies not a shop and I'm disabled so I gotta order most things thank you Snappy shopper wish more companies would use you x

19 November 2023
Unprompted review
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Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 1 out of 5 stars

Still waiting on delivery over 2hrs…

Still waiting on delivery over 2hrs called only to be told driver didn't come will be in the next 15-20 mins atrocious

19 November 2023
Unprompted review
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Reply from SnappyShopper

We are sorry to hear this, can you please contact our team and we can look into this further?

Rated 5 out of 5 stars

So glad Greens of Kirkcaldy are now on…

So glad Greens of Kirkcaldy are now on Snappy Shopper! Great service, very nice drivers and cheaper than other stores within Kirkcaldy! 5 Stars all round

16 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 4 out of 5 stars

Snappy is super useful

Snappy is super useful - Use it regularly for Hyatts and Clarks Bakery. Ordered yesterday from Clarks and hot food was delivered within 20mins!

12 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

My little shop in tilehurst dee rd is…

My little shop in tilehurst dee rd is brilliant. I've never waited longer than an hour for my shopping. Always friendly staff too

14 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

Brilliant Service!!!

Just received my first order from my local shop and it was delivered within half an hour. The driver was friendly and polite. Brilliant service from start to finish, the app is really user friendly. Highly recommend using this service. ⭐⭐⭐⭐⭐

9 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

Life saver!

With a few clicks I can order what I need from my local convenience store. This app is a lifesaver for these cold months.

2 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

Snappy start - excellent

First time using the Snappy service - excellent - all went very smoothly. I had my order within 20 mins and can't complain. Will be making this a more regular occurrence, as its so convenient and cost effective.

7 November 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

I started using Snappy Shopper during…

I started using Snappy Shopper during lockdown, it was a time of great stress, and knowing that there was a platform where i can get my Mum & Dad their shopping within 60mins delivered to their house without them needing to go out was a huge relief. Simple things, some days would be some Milk and Bread, other days some Toiletries, weekend newspaper, tasty treats, chocolate etc. It really was an unbelievable service. Since then we have used it weekly delivering to my office, every Monday we get juice and snacks delivered to the office for the team. The team who deliver it from the local store are always super cheery and we have built up a great rapport. Personally we are looking forward to Snappy adding our postcode via one of the local stores so we can get deliveries where we live also, i know its in the pipeline which is great. Overall Snappy is a fantastic offering that really cares about the community it serves. And it allows the stores that use the system to thrive. A Win Win for everyone. Well done team Snappy.

28 November 2022
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 5 out of 5 stars

SNAPPY SHOPPER - 5 STAR!

My first experience of Snappy was 5 STAR! Stuck at home because of the rain, I ordered food for the kids, plenty of snacks and alcohol - and it was with me within 30 minutes. BRILLIANT!

24 October 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Thank you for the excellent review and for sharing your feedback and experience.

Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Waited over 3 hours for a delivery. This doesn't account for time taking ordering on what is a very poorly put together app.

Will not be using again.

31 October 2023
Unprompted review
SnappyShopper logo

Reply from SnappyShopper

Hello, thank you for sharing your feedback, can you please email our team via contact@snappyshopper.co.uk? Our team will be happy to look into this further with you and the store.

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