Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The product was exactly what i wanted & expected. I was disappointment I couldn't buy more of it. Also I didn't expect the postage to be the same price as the product and I live in Bulleen Vic (Metro)... See more
Product is always dated well in advance and packed to avoid crushing etc. It gets dispatched quickly and efficiently BUT then after sale falls down with it taking a week or more to be delivered under... See more
The overall experience was good. but hard to track my delivery didn't expect it arrived quickly. it better to have delivery tracking so we can manage to receive delivery while courier arrives. Thanks... See more
Company details
Written by the company
Smooth Sales is an online store dedicated to bringing you great deals every day. Shop thousands of products from our easy-to-use website, where everything is shipped from our Australian warehouse. That means there are no long waits for your orders to arrive! We're 100% Australian-owned and operated and pride ourselves on outstanding customer service and support.
Contact info
29 Levanswell Road, 3189, Moorabbin, Australia
- info@smoothsales.com.au
- www.smoothsales.com.au
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was sent to the wrong address…
My order was sent to the wrong address and in the wrong state. I notified you straight away of the error and again followed up with another email and have still not had a reply from your company. Very disappointed with your lack of customer service.
4 March 2026
Unprompted review
Milk Duds Rock
After years of seeing people eat Milk Duds at American movie theatres for years, I was so happy to see that I could get Milk Duds from you guys. It was a great surprise for my wife when they arrived. Thanks guys
3 March 2026
Unprompted review
Easy website to order from and prompt…
Easy website to order from and prompt delivery etc
13 February 2026
Every thing was easy
1 February 2026
Purchased men’s shaver and had no difficulties at all was easy
Placed order on line hit a confirmation not long. Was informed the next day my product was ready for pick up and had no issue at all. Good customer service 🤙
18 February 2026
Unprompted review
Delivery lets them down - but product is great
Product is always dated well in advance and packed to avoid crushing etc. It gets dispatched quickly and efficiently BUT then after sale falls down with it taking a week or more to be delivered under the courier agreement that they use. The after sale is the let down.
3 February 2026
Its a great 1st Aid kit to have!!
Its a great 1st Aid kit to have on hand for a very good price!! I've recommended to all my friends!!
21 January 2026
Badly fitting van cover.
Badly fitting caravan cover,nil assistance pockets provided to fit over van and balloons excessively with wind. Requires at least 4 further ropes to keep it down on the van. Not a good design would recommend you discontinue these they are a waste of money to the consumer.
24 January 2026
Unprompted review
Never received my order
Never received my order and when I contacted them didn’t even get a response back.
8 January 2026
Unprompted review
Quick and easy
Ordering was quick and easy, products were a great price and the package was delivered quickly and exactly as described.
19 December 2025
Quality and Value!
The product was received in perfect condition and high quality for an amazing price. I can’t speak to everything but if it looks like a deal just give it a go!
29 December 2025
Came quicker than first thought
Came quicker than first thought. Fits area good. Just didn't realise that the instructions were in the lounge underneath with the two extra cushions.
5 January 2026
Never received my order that I placed 1…
Never received my order that I placed 1 month and 10 days ago, have been trying to follow up with their customer service for 2 weeks now and have not received a reply. No tracking order number either. Shipped from Melbourne to Adelaide so shouldn’t have taken more a week to get to me. Their website quoted 2-4 business days for shipping. I also keep getting spammed with emails to review a product that I never received.
Hoping to get a charge back on my card now since no one has replied to me. Appalling service, do not recommend at all.
11 December 2025
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