Have not received merchandise paid for. Have not been able too contact customer service. I have emailed, messaged, with no response. Tracking is a joke. Smart Shaker seat was in Chicago 2 weeks... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service! Product delivered timeously, prompt responses to my email communication, which is extremely rare. As soon as I mentioned the product was not suitable to me I received a refund imme... See more
Company replied
Thank you, Kaus, for your quick and helpful response in refunding the Gel Cushion. So sorry it did not work out, but I am really enjoying the Chair Support.
Company replied
This is the 2nd time I’ve attempted to write positive comments about the help and support I received from a representative who identified himself as “Klaus” following a problem with a new SAKER Min... See more
Company replied
Company details
Written by the company
Unique gifts, home furnishings, wedding gifts, christmas gifts, unique birthday gifts, wedding gifts, Christmas occasion gifts, outside garden decor, bathroom decor, garden gift, lakeside,home kitchen decor, children's toy gifts, houseware gifts, fashi...
Contact info
Beverly Park Ct 68, 90210, Beverly Hills, American Samoa
- customer@smartsaker.com
- www.smartsaker.com
Breach of guidelines
I was very impressed with the results…
I was very impressed with the results of my request for a defective toy. They answered my request with the utmost speed and a very fair outcome.
3 February 2026
Unprompted review
Reply from Smartsaker
Dear Geri,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
hand held cordless pool vac…
The hand held cordless pool vac ordered was excellent, sadly it was not suitable for my pool. I received a full credit immediately. Communications were tops.
28 January 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
I am happy with the company’s attention with my order. Just hoping all is accomplished!
I realized that I measured incorrectly right after I placed my order. I immediately cancelled the order. I heard back that they received the cancellation. All seemed great! 2 days later I received an email saying the item had shipped. I emailed back and expressed my disappointment.
I received another email on day 4 saying they have credited my account for the item. My fingers are crossed!
30 January 2026
Unprompted review
Reply from Smartsaker
Dear customer,
Thank you so much for taking the time to leave us a 5-star review.
At smartsaker, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing smartsaker!
Best regards,
smartsaker
Horrible customer service
Horrible customer service. I’m attempting to return a defective product. They acknowledged that I sent an email for a return request weeks ago and never sent anything else. Do not buy from here. It is junk and impossible to return anything.
16 January 2026
Unprompted review
Reply from Smartsaker
Dear Nicole,
We’re sorry that the product didn’t meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
I ordered a set of "funny prop…
I ordered a set of "funny prop glasses". They were received today, but do not work as shown in the ads. A pull string is required to make the eyes blink rather than automatic response. While the glasses are neat, they do not work as shown in the ads. This is the second time I have received a product where the ad was totally misleading. The first product I tried to return, but was told I would get a significant price reduction if I kept it. I agreed. This time I received a response and a complete refund. I must increase my rating from 2 stars to 3. I will now try them again as they have a very interesting set of products.
27 January 2026
Unprompted review
Reply from Smartsaker
Dear Gile,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
I ordered an electric space heater…since writing my review I have been in contact with the company and they have resolved this issue to my complete satisfaction.
I ordered an electric space heater which did not perform as advertised.
I have emailed the company and provided all the required information and requested a refund. After sending follow up email I have only received an auto acknowledgement. They have been given ample time to respond.
Based on my experience with this company and the negative reviews from other users I would strongly caution dealing with them.
24 January 2026
Unprompted review
Reply from Smartsaker
Dear Bill,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Received my items super fast
Received my items super fast! Smartsaker is now my go-to site for all future purchases. Thank you!
20 January 2026
Unprompted review
Reply from Smartsaker
Dear Denlay,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Early November 2025
Early November 2025, I ordered an item for use over the holidays. I have yet to receive this item; yet my credit card account was charged. Have tried to contact them online on three separate occasions and have not received response (other than an automated reply that my inquiry’s being reviewed.
25 January 2026
Unprompted review
Reply from Smartsaker
Dear Claudia,
We’re sorry to hear about your experience.
We’ve already reached out to you directly to help check the shipping status of your order. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Saker Support Team
I had a question for customer service…
I had a question for customer service and got a quick response. I have ordered several products and have been happy with the products.
20 January 2026
Unprompted review
Reply from Smartsaker
Dear Watson,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I received my order
I received my order. I will definitely continue ordering through Smartsaker and recommend them to my friends and family.
16 January 2026
Unprompted review
Reply from Smartsaker
Dear Black,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I'm very satisfied with customer…
I'm very satisfied with customer service and prices here are the best.
15 January 2026
Unprompted review
Reply from Smartsaker
Dear Daniel,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I ordered three items and only two…
I ordered three items and only two showed up. I received an email telling me all items had been delivered. When I said they were not, I received a very prompt response and within a day the missing item was shipped.
14 January 2026
Unprompted review
Reply from Smartsaker
Dear Oscar,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I just saved 50% of the cost of the…
I just saved 50% of the cost of the handy dual blade tool - portable foldable double-sided saw and can't wait to get it.
15 January 2026
Unprompted review
Reply from Smartsaker
Dear Hunter,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
Found exactly what I needed on their…
Found exactly what I needed on their website. Highly recommend Smartsaker!
14 January 2026
Unprompted review
Reply from Smartsaker
Dear Grace,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
I ordered the belt assistant that was…
I ordered the belt assistant that was supposed to come in a pair,black. I only received 1. This not what I ordered.
21 January 2026
Unprompted review
Reply from Smartsaker
Dear Thomas,
We’re sorry that the product didn’t meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Saker is a fraud. What a rip off. Do not take the chance & get ripped off.
I order a set of 4 Saker funny props glasses after seeing a video ad. They looked cool, automatically eyelids open & closing electronically. Wow, after waitng 6 weeks to arrive from China, firstly I only got 3 pair of glasses. But the big fake rip off is the stings hanging down from the glasses that you have to pull to get the eyes to blink. The ad I saw even showed a dog wearing a pair & the eyes blinking. What a fraud, false advertising, & a total rip off. Lesson learned-Do not buy anything from Saker ever again.
UPDATE- I sent an email to Saker complaining about the product & THE SAME DAY I was given a full refund. That is good customer service. I will upgrade my rating to a 3, it's still a misleading ad but they did the honorable thing.
20 January 2026
Unprompted review
Reply from Smartsaker
Dear Steven,
Thank you for updating your review. We sincerely apologize that the product did not meet your expectations and for any confusion caused by our product description.
We appreciate your recognition of our customer service and your honest feedback. Your comments have been shared with our product and listing teams, and we will continue to review and improve both product quality and advertising accuracy.
If you ever need anything in the future, we’re always here to help.
Saker Support Team
I ordered two items from smartsaker and…
I ordered two items from smartsaker and have not received them yet and have not received a refund of my money
20 December 2025
Unprompted review
Reply from Smartsaker
Dear James
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Saker Support Team
Do not buy from this company
Do not buy from this company, if you have a problem they will ignore you, I have tried since right after Christmas and there has been no response at all, they sell junk
20 January 2026
Unprompted review
Reply from Smartsaker
Dear Diane,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
We ordered the thin rip jig for a table…
We ordered the thin rip jig for a table saw and did not receive the product. We sent an email to the customer service address provided and received an automated response that they would look into the the order, we never heard from them and sent a second request and received the same automated response. Still no product and our charge card was charged. A dispute has been filed with the charge card company. I will never do business with this company again.
11 January 2026
Unprompted review
Reply from Smartsaker
Thank you for your feedback, Rick. We sincerely apologize for the inconvenience caused by not receiving your product and the delay in our response. Unfortunately, we couldn’t locate your order with the information provided. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can investigate the issue and resolve it quickly to your satisfaction.
Very easy ordering
Very easy ordering, Great Prices. Can't wait to receive my order.
6 January 2026
Unprompted review
Reply from Smartsaker
Dear Eliza,
Thank you for taking the time to share your thoughts. We’re glad to hear that you had a positive experience with our product and service. Your feedback is important to us, and we’ll continue working to improve.
If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.
Saker Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.