Smart Move Estate Agents Reviews 

73
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

This is the worst letting agency. They would lie, gaslight you and don’t even communicate appropriately.

Rated 1 out of 5 stars

I contacted them about renting a flat, they sent me an application forms which I filled out right away then I received a confirmation email saying they got it. Been about a week now and no response,... See more

Rated 5 out of 5 stars

I have now sold 3 properties through Smart Move (mainly dealing with George & Shiobhan) estate agents. TBH, I was sceptical, at first, as their costs were so much lower than “traditional” estate age... See more

Rated 1 out of 5 stars

Worst agent "Richard Thomson" ever!!, rude saying I "waisted" my time and his time, when I offered a lower rent offer due to house having no clothes poles, garden fence falling down, cables cut dang... See more

Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Property Management Company
  4. Real Estate Agency
  5. Real Estate Consultant
  6. Real Estate Rental Agency

Information provided by various external sources

Smart Move is a low-cost independent estate agency and letting agency, servicing West and Central Scotland.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

73 reviews

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1.5

All reviews

(73)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and communicative experience!

We had an excellent experience with Smart Move during the purchase of our first property. We dealt with George who was very friendly, helpful and communicative throughout the entire process which was very reassuring given we hadn't done this before!

4 July 2018
Unprompted review
Rated 5 out of 5 stars

Smart move has managed my properties…

Smart move has managed my properties for a few years and have made my life so easy. Everything is so straightforward with them, great communication, very efficient and professional. I would highly recommend Smart move to anyone looking for a letting company.

21 June 2018
Unprompted review
Rated 5 out of 5 stars

When things go wrong

We approached George and the Smart Move team earlier this year when we had a nightmare tenant and the agent were using just couldnt deal with it.They were recommended by our solicitor who didnt do Housing Law and he actually uses Smart Move to manage his properties. The Housing Tribunal forms were all sorted by George and when the eviction called we couldnt have wished for anyone else to be at our side and without him would not have got our property back. We will never use any other agent in future except Smart Move

20 June 2018
Unprompted review
Rated 5 out of 5 stars

Over 12 years, you get to learn who are Good, the Bad and the Ugly.

I've been a buy-to-let landlord since 2006. The Property Portfolio Management Team at Smartmove is very Well Organized, Professional and they make it their business to ensure that my tenants are living in well maintained and legally compliant properties. This results in very little rental arrears and allows me to have a business with very little involvement on a day to day basis, which is perfect as I live all the way in Birmingham, England. Over 12 years, you get to learn who are Good, the Bad and the Ugly. I don't ever want to experience the Bad or the Ugly ever again. I shall continue to use SmartMove for the years ahead & am happy to speak to anybody that has any questions about the importance of their role to me.

20 June 2018
Unprompted review
Rated 5 out of 5 stars

SmartMove - Highly Recommended

Smart move is a very professional, reliable and communicative company.
Their professionalism, approachability on any landlord/tenancy related issues or queries is remarkable no matter how trivial.
This has given me confidence and surety that they are the best in the business.
Highly recommend any potential landlords looking for an letting agent and any tenants looking to rent properties that you will be in safe hands with Smartmove.
Thanks guys for your excellent service that you provide me.

20 June 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service for over 10 years

Having been a landlord with SmartMove for over 10 years, George and the team have continued to deliver high standards and excellent customer service during this time. Nothing is ever too much trouble for the team and if you are looking for an agent to look after your property with a little hassle as possible, then SmartMove is the company for you.

20 June 2018
Unprompted review
Rated 5 out of 5 stars

I would highly recommend anyone to use…

I would highly recommend anyone to use smartmove. I didn't have a great experience with my last landlord which made me worried about going with another private landlord estate but they have been great from start to finish and very quick to deal with and everything is done professionally. Smartmove has made my house move enjoyable. Anything that needs done in my flat (which isnt really anything coz there flats are maintained perfectly well)they get back to me within 24hours nothing seems to be a bother to them.. professional, trustworthy, and a pleasure to deal with.. 5/5 stars

20 June 2018
Unprompted review
Rated 5 out of 5 stars

Amazing Value

I advertised my property to let on the £69 package, I was amazed that they did not take any money in advance and allowed me to pay once I had the Tenant and was 100 % satisfied

20 June 2018
Unprompted review

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