Smart Currency Exchange Reviews 

2,148
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, making complex processes easy to understand and instilling confidence. The service is frequently described as efficient, seamless, and reliable, especially for large money transfers, with payments often being swift and trouble-free. People appreciate the exceptional customer support, clear guidance, and the secure, user-friendly experience provided by the company's portal. However, some customers also noted occasional issues with the transfer process, experiencing delays in receiving payments or having transfers rejected due to missing references.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting its reliability, efficiency, and... See more

Payment

People report positive experiences with payment, highlighting that the process to transfer money was... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

Get a free quote

Speak to the currency experts.


Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,148)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We received the best level of help

We received the best level of help. When you get to a certain age things get a little more difficult. Your operatives are always very patient with us.

12 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jean,

Thank you so much for your lovely review.

We are always happy to help, answer your questions and take things at your pace. We're so pleased we were able to help.

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

First currency transfer

Easy to transfer, good exchange rate, better than high street bank. Total transfer from UK account via Smart to French account all done on the same day.

12 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi William,

Thank you for your positive feedback. We're so pleased to hear that you were happy with the service you received.

We look forward to helping you the next time you need to transfer money overseas.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Smartcurrencyexchange Ltd are are a…

Smartcurrencyexchange Ltd are are a great company to deal with our account manager is so good and they kept us appraised of our transfers at all times our manager Baillie Manyon went above and beyond for us. Super quick transfers.

10 December 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Paul,

We appreciate your kind words and the time you took to share your experience. We've passed your kind words on to Baillie and the team.

Should you have any more questions, please don't hesitate to reach out.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service

Everything was fast efficient and reliable

9 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tatiana,

We're so pleased you were happy with the experience you had with our service. We hope to assist with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I've used Smart Currency Exchange…

I've used Smart Currency Exchange previously and they were competitive with their rate and professional so this time around, for the purchase of my next home I used them again. Baillie handled my questions with ease and clarity, transferred funds to my French bank and gave me the confidence in them to gladly recommend them to friends.Thanks a million Smart!

10 December 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi William,

Congratulations on your purchase! Thank you for trusting us again for your transfers - and for taking the time to leave your lovely review.

If you know someone who would also benefit from our services, you can get rewarded for recommending us to friends. Visit: smartcurrencyexchange.com/tp-refer to learn more.

Thanks once again, and we can’t wait to assist you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

They have a lot patience and explain…

They have a lot patience and explain everything

1 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Roni,

Thank you so much for taking the time to leave your kind review.

We're pleased to hear we were able to answer your questions and explain the process. We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service throughout

From the start Matthew was clear and helpful about the service offered. We were able to fix the rate we would receive and when there was a slight delay Matthew helped to extend the date required. great service.

5 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Colin,

Thank you for your positive feedback. We are delighted to hear you had a positive experience using a forward contract!

If you know someone who could use our help, you can recommend us to them through our referral scheme and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service with sensible analysis of current situation

From the initial contact to the successful completion of the transfer of fund in Euros to my French bank account I received courteous and efficient help. The vacillating exchange rate was a concern but a phone call from Arron enabled me to take advantage of a higher rate than I was was expecting. Thank you

25 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hello,

Thank you for taking the time to leave your lovely review. We're so pleased to hear you were happy with the service you received.

We look forward to helping you again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Matthew was very clear with his…

Matthew was very clear with his communication and the funds were processed expeditiously. He is warm and made me feel comfortable

27 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Esther,

We're so pleased you were happy with the service you received and the experience with Matthew.

We hope to speak soon and help you the next time you need to transfer money abroad!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Owned by Barclays Bank (so no worries about them disappearing!)

From my initial inquiry they were very helpful and spent time explaining my options for spot rates and forward dated rated rates. Always had lots of time to talk through where currency rates stood. The actual process of transferring funds was straight forward and easy to do. Can't fault them. Great service. Friendly and helpful.

12 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jonathan,

We appreciate your kind words and the time you took to share your experience. We're so pleased you were happy with the service you received.

Should you have any more questions please don't hesitate to reach out. If you know someone who would also benefit from our services, refer them to us and get rewarded! Visit: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

A pleasure to do business with

A pleasure to do business with, our account manager Rory Haloran was truly professional and helpful

28 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Ann,

Thank you for your lovely words, and for taking the time to leave a review of your experience with Rory.

We hope to help with any needs to transfer money again in the future!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great service from Matthew Lane-Miller

Great service from Matthew Lane-Miller, straight forward and efficient process.

26 November 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Johanna,

Thank you for taking the time to leave your review. We'll be sure to pass your kind words on to Matt.

We look forward to helping you with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

smart currency came out tops between…

smart currency came out tops between the three quotes i got the contact i had with Danny cook was superb any questions i was able to call him

24 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Steven,

Thank you for taking the time to leave your review. We're so pleased to hear that we were able to deliver on the service expected when requesting a quote.

We hope to help you again the next time you need to transfer money abroad.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient.

21 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Matthew,

Thank you for your kind words about your experience with our team.

If you ever need further assistance, we'd be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Despite a long and complicated sale…

Despite a long and complicated sale procedure the transfer of funds was completed within hours of my Bulgarian estate agent depositing the proceeds of sale with Smart. My representative kept in touch by phone regularly throughout the waiting period (proving heirs and their identities etc.,) and I was guided through the transfer quickly and clearly when the sale was complete. It was such a relief to have one less stage in the process to worry about.

21 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Heather,

We’re delighted to hear that you were happy with our service and are so pleased we were able to reduce the stress for at least one part of the process!

If you ever need further assistance, we'd be happy to help.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very good service

Very good service. Matt has been excellent with the support.

19 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stan,

Thank you for your positive feedback. We are delighted to hear that you've been pleased with our service.

We look forward to helping with your next transfer soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service and very informative…

Excellent service and very informative over the initial movement of our money to Spain. Danny Cook provided an outstanding service from the initial contact and throughout our buying process. Thank you Danny.

10 October 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Jon,

We appreciate your kind words and the time you took to share your experience. We've passed your kind words on to Danny.

Should you have any more questions, please don't hesitate to reach out. We look forward to working with you again in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Gary was great throughout the process…

Gary was great throughout the process of sending various amounts of money to two different countries. Even when a problem arose with one payment Gary and the team did everything they could to sort out what was happening. He keeps in touch and checks in regularly. The exchange rates were good and the process simple and easy to use. Highly recommended.

12 September 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tracey,

Thank you for your kind feedback. We're so pleased you had a good experience with our service.

If you know someone who might be interested in our services, you can recommend them to us and earn rewards: smartcurrencyexchange.com/tp-refer

Thanks again, and we look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 3 out of 5 stars

All oke service

All oke servicec

14 November 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Eric,

Thank you for taking the time to leave your review. Customer service is extremely important to us.

If you have any questions or any further need to transfer money abroad, please don't hesitate to contact our team.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

I would highly recommend this company for 'de-stressing' the process of sending currency abroad.

I came across these guys through 'Your Overseas Home', when I was starting my property search in Portugal.
Buying a property abroad can be hugely stressful, as the process can be completely different and of course there is the additional worry of exchange rate fluctuations.
Danny helped us through the process of transferring the deposit and then fixing the rate so that when we were ready to complete, we knew exactly what we were paying. The rate offered seemed OK at the time (seemingly fairly similar to the current tourist rates), but with no additional fees on top. Although your high street bank may offer a better exchange rate, they often charge huge fees to make the transfer (which I experienced when sending a previous, smaller amount). However, the main reason for using Smart Currency Exchange was to protect us against any huge economic shocks, which we have seen in the past. Just a 1% devaluation of the £ would cost us several thousand ££'s. Of course, this could work the other way - but would you want to gamble?
The portal made things really easy to set up recipients and to check the balance (as due to constraints with our bank, we had to make frequent smaller transfers). On the completion day, everything was transferred across to our lawyer, very promptly with no issues. (I think around 24hours from the UK to Portugal)
I will continue using Smart Currency Exchange for transferring ££'s to my €€ monthly bills account. Thanks Danny!

24 October 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Glen,

We’re delighted to hear about your experience with us. Congratulations on your purchase in Portugal!

We'll be sure to pass on your kind words to Danny and the team, and look forward to helping with your monthly payments to come.

Best regards,
The Smart Currency Exchange Team

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