Smart Currency Exchange Reviews 

2,148
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and patience, making complex processes easy to understand and instilling confidence. The service is frequently described as efficient, seamless, and reliable, especially for large money transfers, with payments often being swift and trouble-free. People appreciate the exceptional customer support, clear guidance, and the secure, user-friendly experience provided by the company's portal. However, some customers also noted occasional issues with the transfer process, experiencing delays in receiving payments or having transfers rejected due to missing references.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, highlighting its reliability, efficiency, and... See more

Payment

People report positive experiences with payment, highlighting that the process to transfer money was... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more

Company replied

Rated 5 out of 5 stars

Heard about Smart Currency from Beau Villages and found them to be totally reliable and our house sale transfer of funds went ahead without any problems. Many thanks, especially to Rhys after his we... See more

Company replied

Rated 5 out of 5 stars

The service we have received from Matt in the process of selling our French houses and bringing the funds back to a UK account has been efficient and exemplary. Matt talked us through each step, kept... See more

Company replied

Rated 5 out of 5 stars

I recently used Smart Currency to transfer money from Australia back to the UK. I dealt with Danny Cook and honestly couldn’t ask for more. Through an introductory phone call Danny explained the... See more

Company replied


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Non-Bank Financial Service
  4. Payment Service

About Smart Currency Exchange

Written by the company

All of your currency exchange requirements - covered.

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Smart Currency Exchange


Foreign exchange doesn’t have to be a hassle or a risk. Smart Currency make money transfers simple. Whatever your reason for sending money overseas, we will help you to take control of your currency transfers.

Trusted by over 50,000 customers to transfer more than £12 billion overseas - our currency experts are on hand to support you.

Smart Currency Exchange helps individuals and people transfer money overseas with confidence, clarity and control.

Whether you’re buying a property overseas, emigrating, managing regular payments or simply moving money between international bank accounts, we’re here to guide you every step of the way. Our experienced currency specialists take the time to understand your situation and help you make informed decisions, rather than leaving things to chance.

Our mission is simple: to help you reduce the risk that comes with currency fluctuations. Recent global events have seen currencies move by as much as 10% per-year, so transferring at the wrong time can lead to a significant impact on the amount you receive.

We provide practical tools and expert support to help you plan ahead and protect your budget.

Clients use us for a wide range of needs, including:

  • Overseas property purchases
  • Emigration and relocation
  • Regular international payments such as pensions or mortgages
  • Business transactions and supplier payments


We offer a range of services designed to give you greater control, including the ability to fix an exchange rate in advance, set up regular payment plans and receive market guidance to help you time your transfers more effectively.

With Smart Currency Exchange, you’re not just making a transfer - you’re making a well-informed decision with the support of a dedicated expert.

Contact info

Quick, easy and secure money transfers

Trusted by over 50,000 customers to transfer over £12 billion overseas

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(2,148)

210 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication fast service…

Excellent communication fast service better than XE 10 times

20 January 2026
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Zeljko,

Thank you for your positive feedback. We were so pleased to hear you were pleased with the speed and communication with our service.

We hope to help you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Reliable, trustworthy, straightforward. Do it.

As a first for me - converting currency from a house sale into GBP - I was tentative about who to trust with such a large sum. But Smart Currency Exchange soon put me at ease, without financial jargon or any hard sell. Danny Cook was especially helpful as I negotiated the volatility of the markets to achieve the best value. Danny’s professionalism and expertise made what could have been a stressful experience into one I felt safe with. Communicating at every step of the process, from first contact to completion, I couldn’t recommend Smart Currency Exchange highly enough.

13 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Steve,

Congratulations on your sale!

Thank you for taking the time to leave your review of the service provided by Danny. We're delighted to hear you were happy with your experience.

If you have any further needs or know someone who might be interested in our services, don’t hesitate to refer them via our referral scheme: smartcurrencyexchange.com/tp-refer

We look forward to helping you again soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

The Efficiency and the professional…

The Efficiency and the professional experience I got to making this transition phase make easier.

15 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Stewart,

Thank you for your kind feedback. We're so pleased you had a good experience when making your transfer with us.

We look forward to helping you with any more transfers you need to make in the future.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

FAST

FAST, FRIENDLY AND INFORMED SERVICE

14 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Andrew,

Thank you for taking the time to leave your review. We're so pleased to hear you had a good experience with us.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Good result

Good result. Unclear at times if progress of payment was fully engaged, but it was. Downloading timescale was 5/6 days from initial funding. Thank you
Andrew Mathie

14 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Andrew,

We're glad to hear you got the result you were looking for. Thank you for taking the time to leave your review.

We look forward to helping you with any future transfers required.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

International money transfer

Had a great experience with Smart Currency Exchange. They made the process very easy to complete.
Very helpful to me, had an admin issue entering my account details, they provided prompt advice and followed up with me to ensure all went well.
Provided a very competitive exchange rate also.

14 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Desmond,

Thank you for your positive feedback. We were so pleased to hear you had a good experience when making your transfer.

If you know someone else who could use our help, you can earn rewards through our referral scheme: smartcurrencyexchange.com/tp-refer

Thanks again, and we hope to speak again soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Antony,

Thank you for taking the time to leave a review of your experience with Danny.

We're pleased to hear you were happy and hope we can continue to help with all of your currency needs in the future.

Kind regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Fast

Fast, efficient service delivery, easy to deal with staff at all levels. Would highly recommend for international money transfers.

6 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Robert,

We’re delighted to hear that you had a good experience with both our service and the team supporting you.

If you ever need further assistance with any money transfers, we'd be happy to help.

Thank you again, and we hope to speak with you soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great communication and straight…

Great communication and straight forward transaction

5 January 2026
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for your kind words and for taking the time to leave a review.

We're pleased to hear you were happy and hope we can continue to help with all of your currency needs in the future.

Kind regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

First use of Smart Exchange

Great, fast service.

19 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Barbara,

Thank you for taking the time to leave us a review after using us for the first time.

We're pleased to hear you were happy and hope we can continue to help with all of your currency needs in the future.

Kind regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Patient. Clear. Thorough. Recommended

As my title says. Being nervous at first, Callum was very patient and explained the process thoroughly and efficiently. I was kept advised at each stage of my conversion and at completion was impressed with the speed of confirmation and deposit.

29 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Ian,

Happy New Year!

We appreciate your kind words and the time you took to share your experience. We've passed your kind words to Callum and we're delighted you were happy with the service he was able to offer.

We look forward to helping you with any future transfers you may need to make!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very helpful

This was my first transfer with Smart currency so had to give details on line. Being 75 years old I hadn’t a clue as to what I was doing but Alistair was brilliant helping me through all the stages with professionalism and patience. The only negative I have is that he was supposed to phone me back after I had an extra question (which I managed to sort out myself) but he never did.

29 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Joan,

Thank you for taking the time to leave your lovely review.

We understand that for some customers, transferring large sums of money can be an uncertain or even daunting process. I'm so pleased to hear we were able to help you throughout the process and answer your questions.

If you ever have any more questions, you can contact our team on 020 7898 0541 or email info@smartcurrencyexchange.com.

Thank you again, and we hope to speak with you soon!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Great communication

24 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Philip,

Thank you for taking the time to leave your review. We very much appreciate it!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

From start to finish the transaction…

From start to finish the transaction was made so easy and the gentleman i delt with was so helpful . The money was sent to my sons bank account the day we did the transaction in the US .
I will be using this company again better than banks and a better rate .

22 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Juliette,

Thank you for your kind feedback. We're so pleased you had a good experience when making your payment.

We look forward to helping you again on your next transfer!

Thanks again, speak soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Very professional service.

After making the initial contact with Smart Currency exchange they then emailed me back with the name of the new account manager and arranged a time to call me. The process was very professional and the money was transferred the same day after receiving my funds. Perhaps I could have got a better exchange rate but that was my fault for transferring money on the day our UK interest rates were lowered. Will definitely use this company again.

19 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Mr P,

Thank you for your positive feedback. We were so pleased to hear you had a good experience with our service and delighted that you will use us again!

If you know someone else who would appreciate our service, you can refer them through our referral scheme: smartcurrencyexchange.com/tp-refer

Thank you again, and we look forward to helping with your next payment.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Seamless and quick process transferring…

Seamless and quick process transferring funds from Germany to UK.

16 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Shelby,

Thank you for taking the time to leave your kind review. We're pleased to hear you had a good experience with our service.

If you have any queries or questions, please reach out to our team.

We look forward to speaking soon.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

The exchange did exactly what they said…

The exchange did exactly what they said they would do, quick and efficient.

10 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Tim and Lizzy,

Thank you so much for taking the time to leave your kind review. We're so pleased we were able to deliver the service expected.

We hope to help again the next time you need to transfer money abroad!

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

EXCELLENT SERVICE

EXCELLENT SERVICE

15 December 2025
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for taking the time to leave us a review. We very much appreciate your kind words.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Excellent service and advice…

Excellent service and advice throughout.
Thank you Callum he was always responsive and so helpful.

15 December 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi,

Thank you for your kind words and taking the time to leave us a review. We're so pleased to hear you had a good experience with Callum.

We look forward to helping the next time you need to transfer money abroad.

Best regards,
The Smart Currency Exchange Team

Rated 5 out of 5 stars

Hugely Efficient

I had to do a transfer quickly into our Italian bank account. Danny was able to help me extremely quickly and efficiently and made the whole process hugely easy. I will continue to use Smart Currency Exchange for all of my foreign transactions.

12 December 2025
Unprompted review
Smart Currency Exchange logo

Reply from Smart Currency Exchange

Hi Sarah,

We’re delighted to hear that you were happy with the service you received through Danny.

Thank you so much for taking the time to leave your kind review.

We look forward to helping with the next transfer!

Best regards,
The Smart Currency Exchange Team

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