Being able to lock in a rate with Smart Currency Exchange took the unpredictability out of the sale of my house in France. Matthew Lane-Miller and his team were always readily available to give sound... See more
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1 Lyric Square, Hammersmith, W6 0NB, London, United Kingdom
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Excellent communication fast service better than XE 10 times

Reply from Smart Currency Exchange
As a first for me - converting currency from a house sale into GBP - I was tentative about who to trust with such a large sum. But Smart Currency Exchange soon put me at ease, without financial jargon or any hard sell. Danny Cook was especially helpful as I negotiated the volatility of the markets to achieve the best value. Danny’s professionalism and expertise made what could have been a stressful experience into one I felt safe with. Communicating at every step of the process, from first contact to completion, I couldn’t recommend Smart Currency Exchange highly enough.

Reply from Smart Currency Exchange
The Efficiency and the professional experience I got to making this transition phase make easier.

Reply from Smart Currency Exchange
Good result. Unclear at times if progress of payment was fully engaged, but it was. Downloading timescale was 5/6 days from initial funding. Thank you
Andrew Mathie

Reply from Smart Currency Exchange
Had a great experience with Smart Currency Exchange. They made the process very easy to complete.
Very helpful to me, had an admin issue entering my account details, they provided prompt advice and followed up with me to ensure all went well.
Provided a very competitive exchange rate also.

Reply from Smart Currency Exchange
Fast, efficient service delivery, easy to deal with staff at all levels. Would highly recommend for international money transfers.

Reply from Smart Currency Exchange
Great communication and straight forward transaction

Reply from Smart Currency Exchange
As my title says. Being nervous at first, Callum was very patient and explained the process thoroughly and efficiently. I was kept advised at each stage of my conversion and at completion was impressed with the speed of confirmation and deposit.

Reply from Smart Currency Exchange
This was my first transfer with Smart currency so had to give details on line. Being 75 years old I hadn’t a clue as to what I was doing but Alistair was brilliant helping me through all the stages with professionalism and patience. The only negative I have is that he was supposed to phone me back after I had an extra question (which I managed to sort out myself) but he never did.

Reply from Smart Currency Exchange
From start to finish the transaction was made so easy and the gentleman i delt with was so helpful . The money was sent to my sons bank account the day we did the transaction in the US .
I will be using this company again better than banks and a better rate .

Reply from Smart Currency Exchange
After making the initial contact with Smart Currency exchange they then emailed me back with the name of the new account manager and arranged a time to call me. The process was very professional and the money was transferred the same day after receiving my funds. Perhaps I could have got a better exchange rate but that was my fault for transferring money on the day our UK interest rates were lowered. Will definitely use this company again.

Reply from Smart Currency Exchange
Seamless and quick process transferring funds from Germany to UK.

Reply from Smart Currency Exchange
The exchange did exactly what they said they would do, quick and efficient.

Reply from Smart Currency Exchange
Excellent service and advice throughout.
Thank you Callum he was always responsive and so helpful.

Reply from Smart Currency Exchange
I had to do a transfer quickly into our Italian bank account. Danny was able to help me extremely quickly and efficiently and made the whole process hugely easy. I will continue to use Smart Currency Exchange for all of my foreign transactions.

Reply from Smart Currency Exchange
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