SmallRig makes camera accessories for cameras including the DJI OSMO ACTION 6. I ordered a slim battery charger for my camera and the USPS promptly lost/misdiliverd it's I never got it. I let SmallRig... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true.
Visit Our Website For Support and Help35th Floor, Building A, Hongrongyuan North Station Center, 511700, Shenzhen, China
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This seems to be a very fine product. Ordering was easy and delivery was prompt. I would happily buy from SmallRig again.

Reply from SmallRig
Easy to find, well built, quality products at an affordable price—shipped to your studio or home in a timely fashion.

Reply from SmallRig
I originally bought a macro light from Adaptalux and the thing fell apart almost immediately. It was a pile of junk and a great disappointment. They never responded to my review or feedback.
With that said, I was reluctant to try another light, but I'd had good experiences with SmallRig previously. So, when I saw SmallRig's version, I decided to give it a try.
Not only was it more reasonably priced than Adaptalux, the build quality was 100 times better. It's solid, easy to use, and the battery life puts Adaptalux to shame. The color changing option is also a nice feature although, to be honest, I don't utilize it often.
Ordering was easy, delivery was prompt. All in all, a very good experience.

Reply from SmallRig
Everything about Small Rig is a Big Rig Deal! Love their products and the quality designs they have.

Reply from SmallRig
As easy as it is to use, it did not meet the multifunctional use that ordered it specifically for.

Reply from SmallRig
Editing my earlier review, Smallrig resolved the issue.
Cage itself is well engineered and fits well. It's in line with other SmallRig cages. No complaints.

Reply from SmallRig
My tripod was delivered on time and there was no assembly required. I really love it because it's so easy to set up and take down. It's pretty heavy, heavier than my old tripod but other than that I love it!

Reply from SmallRig
Smallrig products are consistently well built and dependable. I did have an issue when my recent purchase of the "ImageGrip" side handle arrived with a defective rotation lock. I returned it and was immediately shipped a replacement.
I definitely think the lock release button on this item (#5242) should be redesigned to be easier on the user's thumb. Also, having it push forward to release (instead of squeezing toward the palm) would be a welcome change.

Reply from SmallRig
I absolutely love it he quality of this handle. It's perfect. I'm actually ordering another one soon.

Reply from SmallRig
I honestly haven’t taken it out yet but I have opened it and set it up so it looks and feels great it will be 5 star when I get a chance to fully try it out

Reply from SmallRig
Order came on time. wasn't delayed. I was very excited to receive my cage for my Sony A9iii.

Reply from SmallRig

Reply from SmallRig
Smallrig was very helpful and is a great company who stands behind their products and appreciates their customers.

Reply from SmallRig
Everything I purchased was provided, no out of stock items were listed. Postage and communications was very good, I knew when the items were on their way and when they would arrive.

Reply from SmallRig
Thank you for the fast delivery and for your very good system.

Reply from SmallRig

Reply from SmallRig
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.