Terrible from start to finish, poor games, old,dated platform. Crashed 3 times, deposited 50 got bonus 100 in total, gone in 12 mins!!! Deposited another 40 ( like an absolute Clown) got down to my la... See more
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excellent,friendly site with great and regular offers via my email.Any winnings which need to be wagered come off bonus funds before main cash balance every time unlike the majority of gaming sites... See more
Company replied
So slotsheaven.com I joined up to 2days ago is a sister site to mansion /casino.com so I wasn't expecting to be impressed considering my comments on both mansion and casino.com, but it's seems slots h... See more
Company replied
This has far most the Best support Chat i Know and i have used Most of The slots sites . I have Never Had a issue playing on Here I never play with Bonuses as i dont Like being stuck in wagering .... See more
Company replied
Company details
Information provided by various external sources
Enter the divine home of slots to enjoy epic bonuses, regular promotions, and hundreds of the very best games. Take advantage of our ‘Pay to Play’ Loyalty Scheme, shoot for one of our huge jackpots, or experience the thrill of our Live Casino. However you play at Slots Heaven, you’re guaranteed action around every corner. As a proud member of the Mansion Group family, winners of the Online Casino Operator of the Year 2018 at the IGAs, we take pride in providing our players with a safe and secure casino environment. All the Mansion Group brands are licensed and regulated in the UK, Gibraltar and Italy.
Contact info
732 Europort , GX11 1AA, Gibraltar
- International: +350 200 69061; UK Freephone: 0800 279 7347
- support@slotsheaven.com
- www.slotsheaven.com
2.8
Average
152 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Nicely designed site
Nicely designed site. Easy to deposit money and good promos. Slots work nicely, no lag from the wifi. Withdrawals are ok but could/should be as quick as the deposit.
17 April 2020
Unprompted review
Reply from Slots Heaven
Hello RogCol12,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
They don't honour new customer offers
Company does not honour new customer offer so there fore does not deserve any more than a single star (and I would give 0 if possible). Signed up with these guys for new customer offer link I followed from ad. Part of offer said you had to verify your account with them in order to do it. Took around 1 week for them to do my verification, and just as they completed it, they withdrew the new customer offer, then tell me they won't honour it because I needed to start it while it was still available. However I consider sending my verification that was required to already be 'starting' the offer (as it was the first requirement of the offer), and the only reason I hadn't continued further into the offer was due to the company themselves being so painfully slow at doing verification. So short version is I wasted my time both signing up and dealing with their verification process, when they then failed to provide the offer I did this for because their staff can't do their jobs properly. Either staff must do things in correct time frame to meet with offers for customers, or don't make verification a requirement for an offer so the customer can begin on the offer as soon as they join the site instead. Customers should never lose access to an offer due failures by staff working for the company.
UPDATE: You cannot find my account because I asked for it to be deleted after this happened because I was so upset with the way I have been treated. I have replied to the e-mail from support confirming its deletion, notifying them of this request you have made here. You can find this support case with reference number 200411-003633
ADDITIONAL UPDATE: As requested I sent a copy (screenshot) of what was said here to support over 1 week ago, and received no further communication regarding this specific problem and the way I was dealt with by the company. Clearly the post below asking me to contact them via e-mail (so privately) is just a way to appear on this website as if they are helping a customer, when in fact they have done nothing, not even had the basic decency to follow up with me. Very dishonest behaviour trying to present a fake public face. AVOID THIS COMPANY!!!
14 April 2020
Unprompted review
Reply from Slots Heaven
Hello dalefarm2e,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@slotsheaven.com with your username and we’ll review the matter for you.
Best regards,
The Slots Heaven Team
I spoke with 2 customer service guys…
I spoke with 2 customer service guys who were really helpful, got back to me fast and were more than accommodating
30 March 2020
Unprompted review
Reply from Slots Heaven
Hello Elliot,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Slots Heaven
Reggie was great chat host
Helpful
Kind
Great Welcome bonus
Platech all the way!
Loving the games and quality of the site!
highly reccomended
28 March 2020
Unprompted review
Reply from Slots Heaven
Hello Adrian,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
They were trying to take my money…
They were trying to take my money before telling me I wasn't eligible for a promo applied (according to their live support, it was due to 'internal checks' which is funny because there's not a single red flag my info/IP/etc should give off).
If I hadn't been using Monzo which has a 2 step verification for payments, the money would've been took from my account before receiving the message saying I was not eligible for the offer.
27 March 2020
Unprompted review
Reply from Slots Heaven
Hello Steven Kippax,
We are sorry to hear you had a negative experience with us.
As stated in our Terms and Conditions, Slots Heaven reserves the right to withdraw you from any bonus or promotions, should we believe you are abusing or attempting to abuse a bonus.
Please contact us at support@slotsheaven.com with your username and we’ll review the matter for you.
Best regards,
The Slots Heaven Team
I set a deposit limit but can still…
I set a deposit limit but can still deposit. Can't access the close account as the window is so small so you can't scroll down to close. For this reason I believe this site to be dis-honest and have requested to close my account. If you behave like this expect to lose players!
12 March 2020
Unprompted review
Reply from Slots Heaven
Hello Channy Chan,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@slotsheaven.com with your username and we’ll review the matter for you.
Best regards,
The Slots Heaven Team
great customer service from Ned
great customer service from Ned, sorted my problem with in a few minutes
10 March 2020
Unprompted review
Reply from Slots Heaven
Hello Allan Penny,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Martin T is awesome
Martin T is awesome, fixed my 20 free chips issue in seconds even though I was at fault.
The blackjacks awesome too!
5 March 2020
Unprompted review
Reply from Slots Heaven
Hello Leon Smith,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Great customer services.
3 March 2020
Unprompted review
Reply from Slots Heaven
Hello Bob Bob,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Decent games and site
3 March 2020
Unprompted review
Reply from Slots Heaven
Hello Dickerson,
Your feedback is greatly appreciated.
Slots Heaven aims to deliver the best service and we are always looking for ways to improve, so we can make your experience even better.
If you require any assistance with your account, please do not hesitate to contact us at support@slotsheaven.com.
Best regards,
The Slots Heaven Team
Great online casino!
A great casino website with many different slots, card games, roulette games as well as live casino where you can interact with a live dealer like in real casino. Definitely recommend!
24 February 2020
Unprompted review
Reply from Slots Heaven
Hello Miroslav,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
From the start to now Slots heaven have…
From the start to now Slots heaven have been amazing with how they have delat with my account i couldn't recommend them anymore
21 February 2020
Unprompted review
Reply from Slots Heaven
Hello Luke,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
very misleading terms and conditions
very misleading terms and conditions. wagered my welcome bonus fully and made a withdrawal, they confiscated my free spins that were included in the package.
when confronted , they pinpointed very generic terms and conditions which supposedly state everything related to the bonus is taken if a wihtdrawal is made.
their customer service was not even remotely interested in keeping me on board either, just efd me off, just like that
They also lack a good selection of slots, not surprised either if you don't have Netent, Quickspin or other big providers available
disappointing experience with these lot...
23 January 2020
Unprompted review
Reply from Slots Heaven
Hi Yaser,
As a licenced casino operator, we have made sure to detail all information relevant to bonus funds in our General Bonus Terms & Conditions.
All promotional materials are also accompanied by applicable Terms & Conditions, which provide players with as much clarity as possible prior to placing bets on any of our games..
If you would like to discuss this further, please don’t hesitate to contact us at support@slotsheaven.com.
The Slots Heaven Team
Very helpful operative on live chat
14 January 2020
Unprompted review
Reply from Slots Heaven
Hello Duncan MacArthur,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Brilliant best slots game
6 January 2020
Unprompted review
Reply from Slots Heaven
Hello rayrigby86,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Great games, poor support
Great choice of games, but support is lacking. I have now had an issue twice related to withdrawals that never reached my bank and both times they refused to deal with it telling me to contact the payment company but not providing any info on how to contact them saying they can't provide that info. If anything like last time I'll get my withdrawal in about a month.
1 January 2020
Unprompted review
Reply from Slots Heaven
Hello hbgolden,
We’re sorry to hear you have had a negative experience with us.
Please note that once the funds are processed on our end, there’s a certain external time frame, that depends on the selected payment method.
Due to the recent holidays, there may have been a delay until the payment is successfully processed by your bank.
In case you require any further assistance, please contact us at support@slotsheaven.com
The Slots Heaven Team
Great site to play on
1 January 2020
Unprompted review
Reply from Slots Heaven
Hello Wensleykay,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
One of the best out there
One of the best out there. Good selection of slots, clear rules and no problems with payouts. One of favourites
23 December 2019
Unprompted review
Reply from Slots Heaven
Hello aszirat,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Great selection of games
Great selection of games, there are lots of little promotions so your money goes a little further. It's easy to see how much you have spent unlike a lot of sites where you have to go digging and it all up.
I had to speak to customer service and they were super friendly which was a nice change, as I find the helpdesk staff at some casinos to be quite brusque from the off.
23 December 2019
Unprompted review
Reply from Slots Heaven
Hello Maz Graham,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
Withdrawl payments are made in a very…
Withdrawl payments are made in a very timely manner and there are no hassles.
11 December 2019
Unprompted review
Reply from Slots Heaven
Hello Dragonminder,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The Slots Heaven Team
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