Slots Heaven Reviews 

Good I like that.play easy

I got help from Sebastian M. with some questions I had and he was absolute phenomenal at giving me the answers. The answers came in so fast and everything about was just so nice and I knew I was in good hands

This casino just keep on surprising me (after boring VIP program etc.) They seem to demote players that has been "inactive" more than 6 months. My so called VIP level dropped back to bronze..seriously??. Thanks a lot. Not going to play slotsheaven never ever again. Adios

Thankyou to alex who was polite, professional and helpful and insightful The best so far like that there was constant communication with me and answered my all questions. What a asset to your support team

Won about £550, withdrew it, sent docs, it was then 'processed', waited about 4 days, nothing in bank... logged back on... money back in balance... apparently bank rejected it as the details were wrong. Called bank... this did not happen... double (and triple) checked details and withdrew again ad requested.... suprise still no money in bank.

Reading other peoplea reviews this seems like a common theme. What so we do? Will i ever get my money.

Seems like a scam site and never ever pay out. No review on here has said they have paid out. Wish they woukd just be honest and give me a straight answer rather than being led on

***EDIT-- still nothing received and the chat keep saying they released it. They must be having me on. Wish they would just admit its a scam. Really stressing me out.

The person below also having the same problem i want to get in touch with u so we can keep each other updated!! What can we do??

Edit- wad told to deposit then withdraw via PayPal.... we shall see....

Signed up to this scam of a site over the weekend (biggest mistake ever)
I made a deposit and played for a while...later i withdraw £350 and recieved the standard 'withdrawal processing' emails - the following day I recieved another stating 'withdrawl confirmed' and began the 3-5 day wait. The 3 days was up today so i checked my bank and no sign...decided to login to slots heaven and there is my withdrawal - added back to my balance with no notification as to why.

I contacted chat who are extremely slow to reply to be told that it was rejected as my bank details were wrong? I double checked and the details were 100% correct.

I tried again using the IBAN withdrawal method - recieved the same emails a few hours apart and then....you guessed it....another email saying it was rejected as my bank details were wrong again! Again i checked and no they are 100% correct - i work in finance so im very familiar with bank details etc not that it makes a difference as an idiot could tell that the details on the card match what i typed into the system.

I then managed to waste 4 hours of my life trying to get a straight answer on chat - i was finally told a manual withdrawal will be processed - each time i asked exactly how much longer i need to wait - 'Chat Disconnected'

This happened several times each time I went back on chat and stated the issue again, the advisor would disconnect me again.

So here we are - after much wasted time and still no answer on when they will give me my winnings (if at all) they added the cherry to the cake and suspended my account for me?!?!?

I now have no idea if i will get this money and if so when - there is zero customer service here!

Ive played many gaming sites in my time and this one is by far the worst - I cannot stress enough, avoid this site like the plague!! (Unless you want to waste your time, energy and money (including winnings)

***Edit: The withdrawal has not been settled as stated below - I am still waiting and was told yesterday that I need to now wait another week!! Chances are after another week you will try to tell me my details are wrong again!! Still waiting but wont hold my breath...

**Edit: I recieved the withdrawal processed email on 18/06. Still no sign of the money today (23/06) - chat are very unhelpful. Still no idea when the money is actually coming if at all...

***Edit: The funds have bounced back into my gaming account AGAIN with no notification. Absolute joke - nobody is interested in helping. 5 withdrawal attempts and 9 days wasted now - rang slotsheaven stated my issue and they ended the call!! Fantastic.
Have now complained to Mansion Casion who own this company will wait and see if there is any progress - absolute joke of a company!

***Edit - Ive now been told to deposit again using paypal and request a withdrawal of the full amount to that method. I have now done this so here goes another week of waiting.

***FINAL EDIT - Just recieved the money via Paypal at long last. They were very quick to process this which i am pleased with - not pleased about the severe lack of customer support throughout the process. If you are having the same issues like me you need to deposit a small amount via Paypal and then withdraw the whole lot to Paypal. It seems they are not setup to pay money to UK bank accounts despite their insistance that your bank details must be wrong. Have now requested for my account to be closed today.

I made a withdrawal request in early May and by June it had still not been paid. I was chasing on Live Chat most days after waiting 2 weeks. They then came back with lots of additional requests for selfies of me with my passport and screenshots of my bank showing the specific transactions into their account. I provided everything they asked for (EVEN THOUGH regulations were brought in in 2019 to stop casinos putting up road blocks like to stop punters withdrawing their cash quickly - they are supposed to verify you as early as possible in the sign up process) but they still have not paid. Each time I asked it is pending review' and they will let me know if they need anything else. Each request seems like a road block to paying me. I also have the same problem with Casino.com which is owned by the same group as Slots Heaven. I raised a complaint and they cut me off the live chat. Avoid!
AVOID CASINO.COM AND SLOTS HEAVEN - MY EXPERIENCE HAS BEEN THEY WILL DO ANYTHING THEY CAN TO SLOW THE WITHDRAWAL PROCESS. I'M OWED OVER £800

Do not join this site! Signed up deposited and ended up winning £150 withdrew it for it then to go back into my balance of which only £100 went back in because they only pay up to £100 with bonus money. Sent passport. Driving licence and proof of address for it to be rejected because the proof of address wasnt accepted so i went on chat and asked if my car finance would be ok for address which i was told yes so sent them all back off bearing in mind it takes like a week each time for them to accept or reject. Got rejected again because proof of address wasnt good enough and always had to send my bank card which wasnt stated. Got a bank statement sent them all back off and again rejected because i needed to show the back of my card which was also not stated. Finall all got accepted last week and processed and they turned around and said the bank had rejected it and went back into my balance i phoned the bank and they had no record of this and told me banks never reject any money going in! They are trying everything to stop me getting this money and i am going to have to take it further if it bounces back once again.

I joined this site on 14th May 2020.
To start with I didn't receive a bonus but I went ahead and deposited £100 anyway.
I won and I withdrew twice, both for £150 total £300. Since that day, I have had to send documents to verify account 4 times. Each time having to wait 2 days to receive an acknowledgement that they have my details. Today is the 29th May and I still haven't received monies due. Phoned again to be told it would take between 4 and 7 days even though they say they have released funds. My bank says they haven't but if they did, it would take up to 2 hours only. Please don't join this site, I feel I have been scammed. What started as fun on the site has turned into something really ugly.
This really is a rogue site.

Great site, great games.

Everything is nice. Thanks

very good site, plenty games to choose from and good support team if you need help .

It’s a good casino ,but some of us can play 2 .00 dollars and. Up but if you play low the canes don’t pay good.Also some games when you play for 2.00 dollars it gives you like two cents or 10 cents I don’t think that is fair.But all and all this is a ok casino

U guys lock me out 4 times from my account u guys want show me anything u guys send me my winnings I won in February I gave u guys everything u wanted three time then u said my information was wrong my back says different u won't let me talk with your manager after I asked 20 times so when r u guys will stop being shady n give me my winnings u shady fu casino

Joke of a company try everything to stop you withdrawing money don't fall for the fake reviews on here they give people free spins to add them. Avoid as if you don't loose your cash to them they will just try to keep it anyway. Make sure you complain to the gambling commision and hopefully they will get shut down. CROOKS!

This is one of the worst casinos out there trust me , this all so including the other two companies they run casino.com and mansions. Frist off I have played at most online casinos available in the uk and have been playing for 3 years. This company is the slowest in the business with withdrawal just hanging around for four days in hope that you end up reversing it is all I can think of why else would they take so long. Most other casinos will have it in your bank the next day also you can lock down withdrawal on some. Also slotsheven will say you can always take a break so you dont reverse your winnings but this also is prolonged as you have to request a time out form that they then send to you by email, why not just get it done. Like I say everything is worse when it comes to service at this casino. Once they took my money then went to play only to be told account suspended so my money was stuck in the casino still no rush from speedy slots hell. Do your self a favour play where else.

Great site. Great games.

I just wanted to do a quick review on one of their live chat staff who goes by the name of Ned P, he helped me out loads with my withdrawal and utility bill request within minutes it was done and super polite definitely workers like this that need a promotion