Skytrend Reviews 

511
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, patient, and exceptionally helpful when navigating complex arrangements and handling bookings. Many people note that customer service representatives go above and beyond to provide clear guidance and secure smooth refunds or alternative options. However, some customers also noted frustrating experiences regarding unexpected extra fees, inflated prices, and high costs for cancellations. A few reviewers expressed deep dissatisfaction with being asked to pay significantly more money after initially securing a reservation at a lower rate. Others mentioned spending long hours on the phone trying to resolve these unexpected booking issues.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and polite during the booking process.... See more

Booking process

Customers had ambiguous experiences with the booking process, with some reviewers praising helpful agents who... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting friendly, patient, and... See more

Cancellation

People report ambiguous experiences with cancellation, as some customers express deep frustration over high... See more

Service

Clients share satisfaction on service, frequently highlighting efficient support and helpful staff who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

Nicole was very helpful. He sent my boarding passes quickly and he was friendly. Feedback for the company, please send customers email periodically to let us know what the next steps are and what... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

511 reviews

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No history of asking for reviews

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4.3

All reviews

(511)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful

Mr Roberts was patient and very helpful in guiding me through the process

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Robert was a good representative and he…

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue or blue extra. Basically it was after the purchase this made known that I cannot take any form of luggage. Therefore, credit to Robert for helping but I would never use them again.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

First booking

Anglenica was amazing in helping me with booking my flight. I am very thankful this was nice and easy to book with them. It really good for time bookers.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Thankful for kim and Robert

Met amazing people that had helped figure out a way to find a cheap flight an to resolve the mistake i made for myself in am especially thank ful for kim for she is the person that brought me reassurance and being perfectly understandable especially with her amazing personality and problem solving skills and thankful for robert for helping me confirm

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Preston and Wayne were great

Preston and Wayne were great. Polite, patient and very knowledgeable. Preston was amazing. Indeed, he was the best customer service rep I have ever dealt with are there have been many. At 68 with limited knowledge of computers and online booking and paying, he spent 45 minutes walking me carefully and patiently through all the steps !!!!!! He saved me from making a error in my original booking which would have led to a disaster for our upcoming trip. Finally, he saved us $400 in the process. Please make sure they get this message and give them a big bonus and promotion. I rarely fill out such customer service rating and I only take the time to write such a detailed message in exceptional circumstances. Rich Taylor.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Kim did a great job helping me and also…

Kim did a great job helping me and also ms Emily. I’m military and this is my first time purchasing and booking a flight at the best price my wife and mother usually does it but I needed to book them early so I wouldn’t have to later.

28 November 2025
Unprompted review

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