Skytrend Reviews 512

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitudes, making interactions pleasant and stress-free. Many people highlight the personalized approach and the staff's willingness to go above and beyond to ensure satisfaction, often saving them money or preventing errors. The customer service is frequently described as outstanding, with agents being patient, knowledgeable, and efficient in handling bookings and inquiries. However, some customers were dissatisfied with the pricing, reporting discrepancies between initial information and final costs. A few other people also felt that the booking process could be unclear, leading to unexpected charges or issues with reservations.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and courtesy.... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers praise the exceptional help from... See more

Price

Users describe negative interactions with price, often citing bait-and-switch tactics where initially low... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise agents like... See more

Service

Reviewers mention ambiguous feedback about service. Many customers report positive experiences, highlighting... See more

Based on these reviews

Rated 4 out of 5 stars

Robert was a good representative and he worked really hard to get me a ticket to somewhat fit my needs after I purchased a ticket online their site without getting a choice to choose blue basic, Blue... See more

Rated 5 out of 5 stars

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and... See more

Rated 5 out of 5 stars

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there... See more

Rated 5 out of 5 stars

My name is Petia Stefanova. I needed to change the date of my return flight and everything was made easy by the professionalism and courtesy of Aaron Clark and Eddie Clark.Both of them were polite, ki... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

512 reviews

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Rated 1 out of 5 stars

Never issued promised refund. Avoid at all costs!

Changed my flight for one with a shorter flight time and more baggage, they told me to do so I would need to book a whole new flight and they would refund me for the first. Never got the refund in spite of many many calls. Every call was told I would get the refund in the next two days and it never arrived. Am now trying to get the refund through the credit card. Avoid this company at all cost!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

I needed to change the date of my flight.

My name is Petia Stefanova. I needed to change the date of my return flight and everything was made easy by the professionalism and courtesy of Aaron Clark and Eddie Clark.Both of them were polite, kind and very helpful. They made me feel that they really care and are personally interested in providing me with the best options. The company is lucky to have such otstanding emploees.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

i’ve been nervous about my flight…

i’ve been nervous about my flight tomorrow because I wanna make sure everything is done right and included and Charlotte help me out with everything she checked to make sure my TSA pre-check was there. She made sure that my passport number was included and she made me feel a lot better thank you Charlotte

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Due to circumstances beyond my control…

Due to circumstances beyond my control it was necessary for me to cancel a reservation immediately after it was confirmed. I was stressed and upset and had difficulty communicating. An agent named Charlotte was most helpful. She was patient, considerate, respectful and capable. She helped me through the process very efficiently. I was most impressed

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Shelby and Emily are very nice and…

Shelby and Emily are very nice and polite in our conversation. They sounded like they really wanted to help me find a good deal for my flights--which I did. I am very satisfied with their service. The experience is very good.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

"I had a fantastic experience booking…

"I had a fantastic experience booking my flights today, thanks entirely to the exceptional help provided by Emily and Brooklyn. Their expertise was evident as they navigated complex flight options and found the perfect itinerary for me. More than that, their courtesy made the entire process stress-free and pleasant. They were patient, clearly explained every step, and truly went above and beyond to ensure I was happy with the booking. They are a credit to your team!"

7 December 2025
Unprompted review

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