The agent Summer was patient, responsible, flexible and very customer oriented. Thank you! I found the Skylux website/systems a bit clunky and unreliable - had to spend 2.5 hours to book the tickets a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cliff is a remarkable agent. Very prompt, responsive, assisted to resolve problems, etc. Thank you! I would like to see if this experience will want me to continue with Skylux for more bookings. B... See more
Company replied
Jasmine was very helpful; followed up. Cons: payment site is cumbersome, too many add-ons to decline. Not user-friendly. Having to have repeated phone calls vs online payment alone makes for a time-... See more
Company replied
Junior is amazing! He has always been able to get great fares for me in business class, even when I fly to one location and leave from a different location. He’s also very personable and easy to work... See more
Company replied
Company details
Written by the company
SkyLux Travel® has established itself as a reputable travel agency, offering personalized one-on-one service and exclusive insider deals on business class flights. SkyLux Travel's reviews have underscored positive traveler experiences with the company's services, highlighting the effectiveness of its tailored approach to business class travel. The company's commitment to providing extra care and facilitating cost-efficient arrangements is reflected in the privately negotiated rates it has secured from over 70 major carriers, accommodating various routing and airline preferences, including multi-airline combinations. A unique feature of the services offered is the availability of a dedicated Personal Travel Manager, ensuring a focus on understanding individual travel needs. Unlike typical online booking platforms, SkyLux Travel emphasizes direct interaction with live experts who negotiate exclusive offers with airlines. Its team of experienced professionals, each boasting over 15 years in the industry, excels in constructing tailor-made itineraries to destinations worldwide. SkyLux Travel has gained access to privately negotiated fares and contracts facilitated through its longstanding relationships with major airlines. This exclusive access enables the company to provide its clients competitive prices and excellent value. SkyLux Travel is ideal for unbiased, one-on-one planning and booking services, delivering business and first class flight offers tailored to individual preferences. Travelers have consistently singled out this personalized service in their SkyLux Travel reviews.
Brand you can trust, comfort you can afford
Written by the company
- Save up to 50-70% on Business Class Flights
- There is no need to sacrifice travel comfort just to cut travel costs. With SkyLux Travel you get the same business class seat for up to 70% off the market prices.
- The Advantage of Personal Travel Manager
- One of the 500+ hand-picked travel experts will be assigned as your personal travel manager whose priority is to understand your travel needs and find you the exclusive fares. SkyLux Travel provides global support via phone or email 24/7/365 wherever you are.
- Complimentary Concierge Services
- Additionally to business class flight bookings, SkyLux Travel experts will take care of your accommodation and transportation arrangements, if necessary. Enjoy a full range of premium services for a fraction of the price.
- Awarded for Excellence
- SkyLux Travel is the winner of the Luxury Lifestyle Awards 2024 for The Best Luxury Airline Ticket Agency in the USA and the World Travel Awards for North America's Leading Travel Agency 2024. We also hold an A+ rating from the Better Business Bureau (BBB).
Contact info
300 Delaware Avenue, Suite 210, 19801, Wilmington, United States
- 8555079771
- info@skyluxtravel.com
- www.skyluxtravel.com
4.8
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lola was the most knowledgeable and pleasant agent
Lola was the most knowledgeable and pleasant agent I ever dealt with. she explained our trip from LAX to London/Paris in full detail. she was so accommodating with all the questions I asked. I would highly rate her as the best travel agent that I ever came across.
5 August 2026
Unprompted review
Reply from SkyLux Travel
Your words mean so much to us! Lola takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Vernon was very helpful & has a lot of…
Vernon was very helpful & has a lot of patience.
6 August 2026
Reply from SkyLux Travel
Personalized service is at the heart of what we do, and we’re delighted that Vernon made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!
Reply from SkyLux Travel
Luxury should be stress-free, and we are so pleased to hear that your booking experience was smooth and enjoyable. Your trust in Skylux Travel means everything to us. We can’t wait to assist you with your next first-class adventure!
Reply from SkyLux Travel
A seamless booking process and luxurious travel experience are what we aim for, and we are thrilled to know we delivered just that. Thank you for sharing your experience, we look forward to making your next trip just as effortless!
Horrible customer service
Horrible customer service. I have been on hold for days, and I cannot make any changes with the airline itself. You are locked into this facade of a company for the ticket, and in the end, the ticket wasn't even that much less than booking direct. I regret dealing with them. Go to Reddit, and everything they say is true.
6 August 2026
Unprompted review
Reply from SkyLux Travel
Dear Customer,
We're sorry to hear about your experience and would like to learn more so we can look into the matter properly. We’ve sent you a request for additional information through this platform and would greatly appreciate it if you could take a moment to complete it.
Mr Atilla was grate customer service .
6 August 2026
Reply from SkyLux Travel
It’s always wonderful to hear when one of our agents makes a difference in our travelers' experiences. Mr Atilla will be thrilled to know they made your trip planning effortless and enjoyable!
Booked 2 business class flights and was…
Booked 2 business class flights and was told we could select from a list of 5 star hotels in Instanbul for 3 nights for free. Tried to select at time of booking an agent said it would be better to wait since we were almost a year out. Contacted him yesterday to see about booking and he now says only 1 hotel is available and it is on the outskirts of Istanbul. This is called deceptive trade practices. I called to talk to a supervisor and only a customer support person tried to help but said they could not help. I asked to speak to a supervisor and was told they were not taking any calls.
It has been 2 weeks and no one from Skylux has even tried to contact me ! Unprofessional!
5 August 2026
Unprompted review
Reply from SkyLux Travel
Dear Tracy Ownbey,
Once again we apologize for any inconvenience caused. We've escalated your case to the relevant department for further investigation. Thank you in advance
This is my second time working with…
This is my second time working with Wade K. Couldn't be happier. Very prompt and professional. Compliments to the company for employing such people.
6 August 2026
Reply from SkyLux Travel
Thank you so much for your wonderful feedback and for choosing us again! We’re delighted to hear that Wade K. continues to provide prompt and professional service. We’ll be sure to share your kind words with him and our Skylux team. We truly appreciate your continued trust and look forward to assisting you with your future travels!
Not happy with customer service
We wanted to book a flight to Seville. We got a fare price on Sun Aug 2, and agent told us he would call us the next day, Mon Aug 3 to see if they can use airmiles for the ticket and that may be cheaper. He never called us. I sent an email on Tuesday Aug 4 to confirm the tickets. He did not get back to us. I finally called him on Thursday Aug 6 and by this time the prices had gone up by almost 50%! Needless to say we could not purchase these expensive tickets. I am disappointed that the agent did not call us as he promised on Monday and I had to call him on Thursday to see what was going on with my flight tickets. Now we can't book! Very disappointed with the service.
6 August 2026
Unprompted review
Reply from SkyLux Travel
Dear Kubra Khandwala,
Thank you for providing the information we requested. Your case has been escalated to the higher management for a thorough review. We sincerely appreciate your cooperation and patience throughout this process. Your feedback is valuable to us, and we are committed to ensuring your concerns are properly evaluated and to continuously improving the quality of our services.
Warm regards,
Our travel planner’s patience
6 August 2026
Reply from SkyLux Travel
Your glowing review reaffirms our commitment to exceptional service. We are honored to be your choice for premium travel, and we can’t wait to assist you again on your next seamless and luxurious journey!
Eunice M is an outstanding agent
Eunice M is an outstanding agent. I had multi city and she worked so hard to get me the flights that fits our schedule and finding the airports that we require/requested and at the same time it fits our budget. Need more employee like her. Very dedicated to her work. Job well done.
6 August 2026
Reply from SkyLux Travel
Thank you for your wonderful feedback! Eunice M takes great pride in delivering impeccable service, and we are delighted to hear that they made your booking experience exceptional. We will be sure to share your kind words with them!
Mel is the best
Mel is the best! He was incredibly helpful throughout the entire process and worked hard to find us the best times and prices for our trip. He made everything easy and stress-free. I will definitely be calling Mel for all of our future travel needs. Highly recommend!
5 August 2026
Reply from SkyLux Travel
Thank you so much for the wonderful review! Everyone at SkyLux Travel is thrilled to hear that Mel made your travel planning easy and stress-free. We always strive to find the best times and prices for our clients, and we cannot wait to assist you with your future travel needs!
The comfort talking to the agent that…
The comfort talking to the agent that exceeds beyond expectation.
6 August 2026
Reply from SkyLux Travel
Thank you so much for your wonderful review! We are thrilled to hear that our agent went above and beyond to make you feel comfortable and supported. Providing an exceptional experience is always our top goal.
Able to find what I wanted
Able to find what I wanted. Also, your representative was very patient and understanding.
5 August 2026
Reply from SkyLux Travel
Thank you for your kind words! Ensuring our customers receive VIP treatment is our passion, and we’re thrilled that we could deliver that for you. We look forward to assisting you with many more elegant journeys!
Patsy provided excellent customer…
Patsy provided excellent customer service and guided me through the whole process. She made the process easy and stress free.
5 August 2026
Reply from SkyLux Travel
We are grateful for your kind words about Patsy! At Skylux Travel, our specialists are passionate about providing the highest level of service, and we are delighted that they made your journey effortless. We can’t wait to assist you again!
Festus did an excellent job!
4 August 2026
Reply from SkyLux Travel
Your words mean so much to us! Festus takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
made immediate change
5 August 2026
Reply from SkyLux Travel
Excellence in travel is what we strive for, and we are honored by your wonderful feedback. Your satisfaction is our highest priority, and we look forward to continuing to provide you with exceptional service in the future!
Nelson is knowledgeable
Nelson is knowledgeable, listens well and did a excellent job helping me
5 August 2026
Reply from SkyLux Travel
Your words mean so much to us! Nelson takes great pride in crafting flawless travel experiences, and we are thrilled that they exceeded your expectations. Thank you for choosing Skylux Travel!
Magnus was excellent in helping getting tickets in a family emergency
Magnus was very helpful and figured out multiple options to fly for a family emergency, appreciate the help
5 August 2026
Reply from SkyLux Travel
Personalized service is at the heart of what we do, and we’re delighted that Magnus made your experience seamless and enjoyable. Thank you for sharing your review, we can’t wait to assist you again!
I was very pleased with your agent…
I was very pleased with your agent Khalif. I was having some issues with my booking and he handled it with lot of patience. He was very helpful and explained all the details to the point. Thanks.
5 August 2026
Reply from SkyLux Travel
We are so pleased to hear that Khalif provided you with the first-class service that defines Skylux Travel. Your feedback is truly appreciated, and we look forward to arranging your next luxurious adventure!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.