Skylight Psychiatry Reviews 

296
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for being exceptionally patient, kind, and supportive throughout their personal assessment journey. People also note that the overall service process is wonderfully smooth, efficient, and much quicker than alternative healthcare options. Reviewers often feel entirely at ease thanks to the clear explanations and compassionate care provided by the medical team. However, some customers also noted frustrations regarding communication delays and extended waiting times for appointments and scheduling updates. A few reviewers experienced very long periods without receiving prompt email replies or responses following their initial appointments.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that clinicians and assessors are... See more

Service

Reviewers mention positive feedback about service, noting fast waiting times and professional support... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, professional, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, kind, and supportive interactions... See more

Response time

People report ambiguous experiences with response time. Some customers praise the prompt communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They really do provide a great service from the beginning. Waiting times aren't long compared to other providers, and they've always been super professional. I never felt lost or unsure of what the ne... See more

Company replied

Rated 5 out of 5 stars

Shamir has been fantastic at listening and helping with my ADHD titration. Shamir is a tentative health practitioner who asks on what you feel is best for your own treatment pathway. The ADHD medicat... See more

Rated 5 out of 5 stars

I was nervous before my meeting, but the lady(I'm so sorry I carnt remember Her name)anyway she was nice and soon I was more at ease, She explained everything I needed to know. The entire assessment e... See more

Rated 5 out of 5 stars

Skylight Psychiatry have literally changed my life! Through Right to choose, I had my consultation and diagnosis of ADHD. The wait for titration appointment felt really long as I was waiting - with AD... See more

Company replied


Company details

  1. Mental Health Service
  2. Psychiatrist
  3. Psychologist

Written by the company

Skylight Psychiatry is a hybrid CQC Registered, Consultant-led, NHS-Contracted multidisciplinary autism and ADHD assessment service for adults. Our vision is to create a society where neurodiversity is celebrated, supported and understood. Our Mission is to become technologically advanced, eco-friendly leaders in the industry. We strive for excellence through our high-quality assessments, outcome reports and treatment in accordance with National Institute of Health and Clinical Excellence (NICE) guidance, Maudsley guidelines, WHO recommendations and other professional bodies We champion the neurodiverse community through training, support and increased awareness. Patients are at the heart of our service. We celebrate diversity and promote equality in line with the Equality Act 2010 for patients, staff and everyone else


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 24% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(296)

295 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Skylight Psychiatric has been so good…

Skylight Psychiatric has been so good to deal with, I waited over 5 years for an adult ADHD assessment on the NHS before discovering the Right to Choose Pathway, I chose Skylight simply because of of geographical location, but I couldn't be happier with the service, communication has been spot on, my assessment was scheduled sooner than anticipated and Jordanna who saw me was more than helpful, she made the whole process feel natural and conversational. I would definitely recommend Skylight to anyone needing their services.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, and so pleased I went to right to choose , and went with Skylight , very quickly as well , was nervous before video call , but once got going was fine and being myself , Hannah was brilliant, friendly and professional, was diagnosed today , but kind of always known , struggled a lot in my early days , and so pleased now I know , here's to the future

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Shamir has been fantastic at listening…

Shamir has been fantastic at listening and helping with my ADHD titration.
Shamir is a tentative health practitioner who asks on what you feel is best for your own treatment pathway. The ADHD medication Shamir has provided has been truly life changing. It is always a pleasure to speak with him.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Changed my life

Amazing service with wonderful and helpful staff. They have changed my life around and helped me through my struggles with ADHD. Megan is fantastic and I can’t praise her enough, she has guided me through the process, making it easy to adapt to changes I’ve made in my life. She has been very professional throughout but has also been very easy to talk to about any problems or worries I’ve had. Couldn’t have done it without her and skylights help.

They are always reply promptly and are very easy to get in contact with if there are any issues. I would highly recommend this service to anyone who has undiagnosed ADHD as it’s changed my life.

Thank you everyone!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Quick to get an appointment.
Thorough with assessments before hand.
Had a great assessor who explained things clearly including next steps and was kind.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

I have nothing else but thoroughly…

I have nothing else but thoroughly positive reviews about the service. The before process was so easy and well instructed. The assessment was booked with minimal wait time and I cannot thank Edward enough for his time and patience throughout my assessment. NHS wait lists are so long. I would recommend everyone uses the right to choose.

19 August 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Skylight

I am incredibly happy with my experience with Skylight. I was only referred for an assessment 4 to 5 weeks ago and have already completed it. I was extremely nervous beforehand, but Jack was absolutely incredible. He immediately put me at ease, and even though I talked nonstop, he was so patient and understanding. I highly recommend Skylight to anyone struggling with their mental health. The experience helped me learn so much about myself and finally gave me answers to the challenges I’ve faced from childhood into my adult life."

19 August 2026
Unprompted review
Rated 2 out of 5 stars

Emailed multiple times and not had a reply in 2 weeks.

I have emailed multiple times and not had a reply. 😡 I feel like the assessment time is great, that happened really quickly. But having to wait 5 months for medication or to start therapy is excessive. Also takes 5 weeks for the report to come back, and mines been longer than that. My friend went through another pathway on right to choose around a month after me, and she’s had her assessments and is already starting medication. I’m desperate for the help I need, as my mind is taking over my life. Please respond to my emails!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

on-line ADHD assessment experience.

I had my on-line ADHD assessment yesterday. I was apprehensive about how it was going to be but Stephanie was very reassuring and it all went very smoothly. She was calm and described things that I didn’t understand with clarity.
I’m now waiting to have my autism assessments with less anxiety after yesterday‘s experience. Thank you Stephanie.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Skylight Psychiatry strongly recommend. The whole process was very effecient

The whole process was very effecient. Once I asked my GP for right to choose. I had been waiting at least 3 to four years this started the process very quickly. From start to assessment and conclusion. Whilst the report will take approx 4 to 5 weeks, knowing my outcome has brought me relief, as I thought I was going mad! Now I can move forward with getting the right support come off my anti-depressants if no longer required. It will also assist with looking at coping strategies and managing myself in a better way. Until you have a conclusion or result its difficult to know what methods or support you need if you do not know what is wrong with you, and therefore are in limbo until you know your outcome.
Jordanna was really supportive as were all the people I had spoken to at Skylight Psychiatry, with questions and queries when I contacted them. Whilst wanting a face to face assessment I was very wary about an online assessment as I did not believe I would be seen as my true self. After speaking to the ADHD group about online versus face to face assessments I decided that trying to travel long distance to the nearest location would be in itself stressful. So happy I chose the online, assessment the appointment came through quickly within days and results were a lot quicker. From a right to choose perspective the only thing I would suggest is that for GPs to know that an assessment for Autism can only be done at Exeter not ADHD as this was the nearest venue for people in Cornwall listed for face to face assessment.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Thorough, caring, professional and reliable

From start to finish, I have received such great service and care from the assessor, clinicians and admin staff at Skylight Psychiatry, with thorough titraition and clear treatment plans. I had questions about ADHD medication at the start, and throughout the titration stages that Shamir was happy to answer and explain in ways I could understand. He provided great information to help me make informed decisions, along with an array of knowledge and a polite and personable work ethic. I highy recommend the entire team and their service for anyone seeking to find out if they have a diagnosis of ADHD or not, and where applicable, information and guidance with medication choices.
Thank you all for your support!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Skylight were patient and understanding…

Skylight were patient and understanding with me about getting questionnaires done and the gentleman I had the video call with was very calm and helpful and considerate the whole time. I realised I was going off subject a couple of times which helped me see that my condition had been long term .
The whole process was straightforward and relatively quick. I’m pleased that I didn’t have to wait too long . I’m satisfied with the outcome and Skylight services have been excellent.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wioleta was lovely and a trustworthy clinician, explained things very clearly and made me feel seen and supported, highly recommend!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

No need to worry!

Had a call with Chris who very quickly put me at easy. He was really kind and understanding, which allowed me to fully articulate my experience. Anybody feeling anxious about an upcoming appointment need not worry. I was relaxed and myself after just a few minutes. Thank you again Chris for your support.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent RTC Pathway

Fast, friendly and thorough assessments! Kind, understanding, patient Assessors! Explained the whole process as it was happening, overall really good reliable service, would highly recommend! From GP referral which was completed on 14th July 2026 to a formal diagnosis on 12th August 2026! Unbelievably fast and dedicated team!

12 August 2026
Unprompted review
Rated 3 out of 5 stars

Psychiatrist was Great, Process ok but can improve

Psychiatrist was Great. Friendly, well informed about female version (masking and all the mess that only loved ones have seen), holistic approaches (encouraged supplements, etc), trauma informed; truly wonderful, better than I expected. Skylight Comms (emails, texts) have been Good, only I wish had more clarity.
So, the 'Next Steps' email means Skylight need 5 weeks (!!!) to write a Report, and until then, I technically have no written diagnosis?
Would also be nice if they'd explained more clearly in the email that at that point Titration call (with who?) can begin (I think?); something about GP something, something....???
Also they offered to send a PDF with holistic care tips but I didn't get anything; would be nice.
No mention of ANY support for CBT, counselling, therapy. Not surprising I presume as NHS RightToChoose means I'm dealing with a profit driven private provider, but if NHS paying, and CBT proven to ALSO be helpful (and maybe cheaper than endless meds), then why does NHS not make RightToChoose providers like Skylight also provide (or at least offer) that?
In summary, got Assessment fast, Assessment process seemed good, but next steps,.. not crystal clear and despite a great Psychiatrist who seems to think holistic approaches help, no help beyond him for them (yet).
Grateful to NHS to have gotten this support at all though; a lot of mess of life to date making sense now (scrapped through to graduate despite failing papers and low grades; achieved things at work despite lots of late, losing jobs, ending up in debt etc). Brain works different: Great at Ideas, Concepts, Vision, Innovation; never been awesome at detail... Now clearer why (dopamine something something- do wish Skylight would also send a PDF with the latest on that, for women).

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Totally recommend!

From doing assessments to being seen and getting an ADHD diagnosis was less than 2 months which is amazing! Rhea conducted my clinical assessment and she was able to make me feel so calm and this allowed me to open up fully about what I was experiencing. I cannot fault the experience with Skylight at all and I would recommend them to anyone going down the path of right to choose.

12 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look