A huge thank you for the excellent organization of our trip to Hurghada, Egypt! Everything was perfectly arranged, from the fast booking process to the detailed advice and support at every step. The h... See more
Company replied

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A huge thank you for the excellent organization of our trip to Hurghada, Egypt! Everything was perfectly arranged, from the fast booking process to the detailed advice and support at every step. The h... See more
Company replied
Everything went smooth. Great customer service! Recommended products was fitting perfectly, for the best price I could find. Will definitely buy here again.
Company replied
Was really good, but has become a big supplyer with not great customer service. Ordered the "correct" radiator, got the wrong one, had to return it and had to cover the shipping ... ordered a new one,... See more
Company replied
I’m seriously impressed with Skruvat. The website is intuitive, making it easy to find exactly what I needed. Shipping was incredibly fast, and the parts arrived well-packaged and in perfect condition... See more
Company replied
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Stockholm, Sweden
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It was very easy to order and reliable online transaction and effective. The package came very fast and good products for nice price. Thanks

Reply from Skruvat
Good online store - simple and straightforward, as you would expect from an online store

Reply from Skruvat
All goods arrived on time and in good condition.

Reply from Skruvat
I received my item fast and it was well packed. The item looks clean as well

Reply from Skruvat
I want to cancel the order, 5 minutes after payment. The only way for tha is to call, the A.I. help said it was already delivered 4 weeks ago. ??? So finally i asked for a person to speak, it takes almost an hour in the holdrow. Then the helpdesk says I'm to late, the order was already picked up. I can send it back but i must pay for the shipping costs. Tis is not ok. Then after 14 hours i get an announcement that the order just was picked and ready to ship. So they lying also. Never more.the return policy sucks.

Reply from Skruvat
Their customer service is crap. Takes a cpl days for them to reply

Reply from Skruvat
Had ordered part on March 30 2026. Tracking information had been sent but it indicates that order is only booked for shipping. had tried four times to get in touch with customer service, but do not looks like anyone cares. So not sure what is going on with order, but so far service is not the best from customer side. If there will be no answer form customer service, probably will need to cancel order and never come back to them again.

Reply from Skruvat
Delivery times are a disaster. When ordering items that the seller claims are in stock and will take 2-3 business days to deliver, today marks the 18th day since placing the order, and I'm still waiting. There are many better stores and sellers, more reliable ones. I don't recommend Skruvat.

Reply from Skruvat
Wurst customer support ever. Sending me around to different AI-bots and hanging up when I want to talk to a person. Gives me open hours that are not correct. Will not compensate me for product getting smashed during transport.
Choose another company.

Reply from Skruvat
Really bad. Ordered tyre for my car putted exactly what I need but system or what it is changed my order and gave different dimensions.
And now is impossible to reason and cancel. Even i send mail back exactly 3 minutes after receiving their mail. Also really rude costumer service. Called twice and they even yell on phone.
Im never gonna buy from here again. safe from headache. DO NOT BUY FROM from skruvat

Reply from Skruvat
i received the same desired part, but it took exactly 5days, excluding holidays.

Reply from Skruvat
I want to return the product because it’s wrong. It’s impossible.

Reply from Skruvat
I ordered a wheelhouse liner specifically for my car entering my license plate number to ensure compatibility before making the purchase. Unfortunately, the liner Skruvat sent did not fit at all.
I made a serious effort to install it—adjusting and enlarging holes and really trying to make it work—but without any success. When I contacted customer service, they denied any responsibility and refused to offer a refund.
To be honest, I wasn’t even expecting a full reimbursement. A partial refund or even a small gesture of goodwill would have been appreciated. Instead, I was left with nothing but frustration and a product I couldn’t use.

Reply from Skruvat

Reply from Skruvat
Terrible customer service if the delivery goes wrong. NEVER buy from here again
On December 30, 2025, I ordered four tires through Skruvat and was waiting for a message or link to confirm the delivery, which is always made to my home. This never came. The tracking link wasn’t working, and I didn’t immediately know which supplier to check with. In mid-January, I discovered that the tires were supposedly at a warehouse, but there was no follow-up. A week later, I filed a complaint with Skruvat stating that the delivery was still in transit and was late. On February 12, I suddenly received approval for a return with a cost of 1,000 kr. I contacted customer service to ask what had happened. On February 19, I was simply told that the supplier had called me twice, WITHOUT making contact. I didn’t receive a text message with a link, as they usually do, or a voicemail asking me to call back. When I check my missed calls history, this is true, but I admit that I never call back an unknown number if they don’t leave a message, because it could be anyone. (Spam, scams, sales, etc.)
For customer service, the matter is closed, and the 1,000 kr charge stands. The delivery has already left their facility, and it’s my fault for missing the call.
Although I believe the supplier didn’t use every possible method (text, voicemail, email) to contact me, and I didn’t get a chance to actually respond.
I just find it very absurd that a missed phone call would now cost me 1,000 kr.

Reply from Skruvat
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