Skin2Seoul Reviews 

983
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping, secure and attractive packaging, and wonderful free samples included in all of their orders. Consumers also highlight the reliable product quality, great pricing, and entirely seamless purchasing process from start to finish. Many people note that customer support and order fulfillment run smoothly. Some reviewers were not happy with shipping delays, noting instances where parcels arrived much later than expected or failed to arrive completely. A few shoppers also mentioned minor difficulties with modifying active orders after payment or experiencing unexpected issues with specific product ingredients.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items that... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently expressing satisfaction with the fast... See more

Quality

Clients share positive opinions on quality, highlighting excellent products that leave skin smooth, silky,... See more

Order

People report positive experiences with order, highlighting straightforward processes and fast delivery... See more

Service

Users describe positive interactions with service, highlighting fast and reliable experiences from end to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping times and amazing customer service made the whole purchasing experience seamless and stress free. I also loved trying the free samples that came with my order. Skin2seoul has so far been... See more

Rated 5 out of 5 stars

First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freeb... See more

Rated 5 out of 5 stars

I ordered 1 product for every step of a normal Korean skincare routine, that Dr Melaxin stuff that is circulating right now, the. 'peel shot' is not good for sensitive skin like mine... See more

Rated 5 out of 5 stars

I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all! The delivery was super fast, the packagin... See more


Company details

  1. Beauty Product Supplier
  2. Cosmetics Industry
  3. Cosmetics Store

Written by the company

Discover the secrets of Korean Beauty at Skin2Seoul, your one-stop destination for glowing skin and timeless elegance. We offer an extensive range of authentic K-Beauty products, from innovative skincare essentials to trending makeup must-haves, all designed to enhance your natural beauty.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

983 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(983)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and Smooth Delivery

Fast and Smooth Delivery Highly Recommended!
My order arrived quickly and in perfect condition. The whole process was smooth from start to finish, and the packaging was neat and secure. Excellent service I will definitely order again and recommend to others.

6 August 2025
Rated 4 out of 5 stars

Usually I give 5 ⭐ however this time

Usually I give 5 ⭐ however this time, most of the products I wanted were out of stock, I checked back a few times and no restock so I tried alternatives. Still great website and fast delivery. Hoping my usuals come back in stock soon so I don’t have to go elsewhere

4 August 2025
Rated 5 out of 5 stars

Great products at great prices

Great products at great prices. Delivery was straightforward, no issues. Nice packaging and lovely little gift with a message from Skin2Seoul.
I bought a sun cream and it is amazing!
Would recommend 100%.

9 July 2025
Rated 1 out of 5 stars

Hhonest and cooperative

Honest and cooperative

7 July 2025
Skin2Seoul logo

Reply from Skin2Seoul

Hi Sonu,

Thank you for your feedback. We noticed that you mentioned we are honest and cooperative, which we truly appreciate. However, we were surprised to see a 1-star rating alongside your positive comment.

If there has been any issue with the product or our service that we might have missed, we would be grateful for the opportunity to address it. Please feel free to reach out to us directly at customersupport@skin2seoul.co.uk, and we’ll do our best to resolve any concerns you may have.

Your satisfaction means a lot to us, and we hope to hear from you soon.

Kind Regards,

Skin2Seoul Customer Support Team.

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