Skin2Seoul Reviews 

984
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that online orders arrive securely packaged, complete with lovely free samples, and well ahead of schedule. People also love the high quality of the beauty products, mentioning that items are authentic, work effectively on their skin, and provide wonderful results. However, some customers also noted issues with delivery delays, missing parcels, or communication gaps regarding orders. A few reviewers experienced frustrating problems where packages took much longer than expected to arrive, lacked tracking updates, or failed to show up altogether.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the authentic items, beautiful... See more

Delivery service

Consumers find delivery service to be extremely efficient, frequently highlighting fast shipping times and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent condition of their items... See more

Order

People report positive experiences with order, highlighting fast delivery, well-packaged products, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast shipping times and amazing customer service made the whole purchasing experience seamless and stress free. I also loved trying the free samples that came with my order. Skin2seoul has so far been... See more

Rated 5 out of 5 stars

First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freeb... See more

Rated 5 out of 5 stars

I ordered 1 product for every step of a normal Korean skincare routine, that Dr Melaxin stuff that is circulating right now, the. 'peel shot' is not good for sensitive skin like mine... See more

Rated 5 out of 5 stars

I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all! The delivery was super fast, the packagin... See more


Company details

  1. Beauty Product Supplier
  2. also in
  3. Cosmetics Industry
  4. Cosmetics Store

Written by the company

Discover the secrets of Korean Beauty at Skin2Seoul, your one-stop destination for glowing skin and timeless elegance. We offer an extensive range of authentic K-Beauty products, from innovative skincare essentials to trending makeup must-haves, all designed to enhance your natural beauty.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

984 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(984)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery and authentic products.

I nearly decided not to buy from this shop after reading some of the reviews here, but I’m so glad I gave it a try because I was not disappointed at all!

The delivery was super fast, the packaging was amazing, and the products were authentic and beautifully packaged.

Thank you so much! I’m definitely happy with my purchase and would happily shop with you again. ❤️

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks

Many thanks, everything is perfect 👌 I ordered so many times and I'm very happy about products and super fast delivery 💚

27 July 2026
Rated 1 out of 5 stars

Order didn't come and they refused refund

My order was not delivered. It took them over 2 months to 'investigate' during which I had to send them a crime reference number and follow up over 8 times. They provided no proof of delivery but refused to refund me or even offer store credit. Their customer service is abysmal.

13 July 2026
Unprompted review
Rated 2 out of 5 stars

Poor communication, unsolicited sample not cruelty free

Having placed an order for several products that are vegan and cruelty free, I received these promptly. I was surprised to find unsolicited samples included, one of which turned out to be from a company that is not cruelty free.
I emailed customer service outlining my concerns and received an automated email promising a response in 48 hours. 3 weeks later I have received no further communication other than numerous prompts to review my products.
However great the products customers choose from this company may be, the (lack of) customer service and the sending out of samples that makes ethical shoppers complicit in animal cruelty is really not good enough. I will not be shopping with this company again.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

First time buying K beauty products…

First time buying K beauty products online, and there are so many retailers! Skin2Seoul had my items in stock and offered fast shipping. I received my items exactly as expected. Plus some lovely freebies! Would 100% buy from here again. Perfect experience, thank you!!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Got 1 product for every step of skincare.

I ordered 1 product for every step of a normal Korean skincare routine, that Dr Melaxin stuff that is circulating right now, the. 'peel shot' is not good for sensitive skin like mine.
I bought the:
Snail 96 Mucin Essence
Haruharu Centella 3% PHA Liquid Exfoliating Serum
Pyunkang Mist Toner
Round Lab 1025 Dodko Cleanser
Jumiso Pore Clearing Cleansing Oil
Avec F. Ceramide Cica Cream
Botanicsens Carvone Boosting Add-On Serum
and the Some By Mi V10 Hyal Hydra Capsule SPF50 PA++++ Sunscreen

I got 3 freebies with my order, THREE!!
The Madagascar Centella Ampoule
The Etude Soon Jung PH 5.5 Relief Toner
and the Apple Cider Cleansing Oil

My skin has never looked or felt so good in my life.

Thank you Skin2Seoul!!

3 June 2026
Unprompted review
Rated 2 out of 5 stars

Too much packaging

Too much packaging
Great product, but why fill up the packaging with polystyrene balls? Diasterous for the environment, and it's not as though the product is even fragile!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Good Experience, Recommend

Dispatched in a timely manner, safe and secure packaging. Too bad about the samples as there wasn't many however, glad that I got any. Perhaps I'm used to the "older" days.

28 September 2025

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