Sitebox Ltd Reviews 

8,828
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting helpful staff and smooth interactions, alongside an easy-to-use website for ordering. Many appreciate the fast and prompt delivery, often receiving quality products as described, all offered at very competitive prices. However, some customers also noted occasional issues with delivery, citing delays, lack of tracking, or problems attributed to third-party couriers. A few other people also felt that product descriptions were sometimes inaccurate, or they received items that were not as expected, including instances of used or incorrect products. Additionally, some reviewers experienced delays in order processing or found that items they paid for were not in stock, leading to disappointment with communication.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Product

Customers consistently note positive experiences with product quality and value, often highlighting that... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process and fast... See more

Service

People report positive experiences with service, often describing it as brilliant, excellent, and... See more

Price

Reviewers mention positive feedback about price, with many customers finding products to be well-priced,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more

Rated 5 out of 5 stars

Purchased a battery through the company then realised it wasn't the battery but the charger, both items getting old. Spoke to a delightful lady on the 'phone who said she would look into it and get b... See more

Rated 5 out of 5 stars

Sitebox is spot on, their prices are great and communications are excellent. The only let down is using DHL to deliver - I have had 4 emails from DHL saying that my parcel from Sitebox will be delive... See more

Rated 5 out of 5 stars

We needed to purchase a few items from Sitebox recently such as JSP Jetstream dust conductor. The website is very easy to use the items purchased are of good quality and packaged well. Great delivery... See more


Company details

  1. Construction Equipment Supplier
  2. Building Materials Supplier
  3. Construction Machinery and Equipment Store
  4. Tool Store

Information provided by various external sources

Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!

Sitebox Ltd

Written by the company

Promise
Free delivery for orders over £50

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(8,828)

540 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made my first purchase from Sitebox…

Made my first purchase from Sitebox last week and I've not been disappointed. Item was well packaged and dispatched and delivered promptly. Communication was also top notch. I won't hesitate to buy from again in the future.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Item arrived badly packaged and damaged…

Item arrived badly packaged and damaged via courier. Refused delivery and returned via courier.

1 July 2026
Sitebox Ltd logo

Reply from Sitebox Ltd

Hello, Sorry to hear that this has arrived with transit damage. I can't see that you had contacted us on this so I will email you now on this to arrnage a replacement.

Again apologies for any inconvenience caused.

Rated 5 out of 5 stars

Everything went as promised

Everything went as promised. The only problem was that the text advising me of the delivery time arrived after the delivery - which I missed. Soon and easily rectified.

29 June 2026
Rated 5 out of 5 stars

I ordered a Weed cutter for the garden

I ordered a Weed cutter for the garden. The website was very easy to use and had a good variety of products to choose from
Payment was easy and I received a confirmation email immediately.
The delivery date was for Wednesday and it arrived by courier as agreed.
Excellent service, I would recommend to anyone thinking of placing an order

29 June 2026

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