Ordered on Friday delivered on Monday Exactly the day Sitebox said it would be delivered Have brought several items from Sitebox and every time the items were delivered next working day so cannot... See more
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Company details
- Construction Equipment Supplier
- Building Materials Supplier
- Construction Machinery and Equipment Store
- Tool Store
Information provided by various external sources
Online Tool Shop for all Trades with over 60,000 products. Some of our best sellers are Gas Cages, Site Boxes, Access Towers, Protective Sheeting all at discount prices!
Sitebox Ltd
Written by the company

- Promise
- Free delivery for orders over £50
Contact info
Unit 19 Ormside Way, Holmethorpe Industrial Estate, RH1 2LW, Redhill
- 01737783101
- sales@sitebox.ltd.uk
- www.sitebox.ltd.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Incorrect description of the product.
Description of the lawnmower I purchased was wrong on the website but they would not take responsibility for the error blaming their supplier. After a lot of hassle they accepted that the lawnmower was not what I wanted and arranged a return as a 'goodwill gesture' never mind that I was within my consumer rights as the goods were not as described.
They do not give compensation despite the fact that I had to be in for a whole day for the collection and I had wasted my time in constructing and then dismantling the mower.
I wouldn't use this company again as, according to them, nothing is their fault, replying to emails takes forever, and they clearly don't care about customers once they have your money. If you do decide to use them check the description of your item with what other companies say as they clearly do not value accuracy.
Their reply to my review mentions that they gave me a discount on the mower they finally supplied. However, £20 hardly compensates me for my time and all the hassle I had to endure to finally get the product I thought I had ordered in the first place.

Reply from Sitebox Ltd
Very impressed with Sitebox customer…
Very impressed with Sitebox customer service. I ordered a very large industrial fan during the recent heatwave as I was desperate to get something to cool down my house. It arrived a few days later but I immediately realised I had made a big mistake. Too powerful and a bit too noisy for home use. I called Sitebox the same day and said is there anything I could do. They Immediately said I could return it and get a refund. Very happy with them
Excellent service from purchasing to delivery.
Ease of website. Updated on delivery. Excellent service from purchasing online through to delivery. Definitely would recommend and buy from again.
Goods extremely well packaged. A+.
Built to last
Built to last , putting together took some time , but all ok , does a very good job , very pleased indeed

Reply from Sitebox Ltd
What made my experience great?
In short they were even cheaper then the same item on a well known auction site.
The back pack leaf blower I had ordered was dispatched the next day and was delivered within 48 hours of me placing the order.
They didn't use a dodgy courier service but they used Fedex.
Easy ordering process
Easy ordering process.
VAT receipt sent without asking.
Next day delivery.
Very helpful staff
Very helpful staff. located an item in their warehouse that was wanted & it was delivered the next day. Would purchase from them again.
Hi calling them to discuss buying the…
Hi calling them to discuss buying the products was the best choice for me as struggling with all this online stuff
Charlie who I spoke to was really helpful
And even sorted payment for me over the phone
Good old school customer service always nice to chat
Carlo Abreu
C.A. Bricklayer Ltd
Purchased suitcase generator and…
Purchased suitcase generator and sitebox was the the best price online with free delivery and received next day..
Excellent
Ordered Wednesday
Ordered Wednesday , had the item early Friday . Good fast service , definitely use again
Product was well priced and in stock
Product was well priced and in stock. Delivery was first class. Item was ordered at 10am and received the next day around lunchtime. Great experience.
Made my first purchase from Sitebox…
Made my first purchase from Sitebox last week and I've not been disappointed. Item was well packaged and dispatched and delivered promptly. Communication was also top notch. I won't hesitate to buy from again in the future.
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