Simyo is always working fine, and the website/App is easy and good. However, contacting them is only possible with WhatsApp. WTF Simyo? Facebook owns WhatsApp: a criminal organisation convicted many... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cheapest and because of the KPN network one of the more environmentally friendly options. I just think it's very outdated to only be able to choose between being Mr or Mrs.
Company replied
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Si... See more
Company replied
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better,... See more
Company replied
Company details
About Simyo
Written by the company
Simyo is al 36x de beste mobiele provider van Nederland*
Bij Simyo gaan goede kwaliteit en een scherpe prijs hand in hand. We bieden eenvoudige diensten die je zelf makkelijk online beheert. En kom je er niet uit, dan staan onze vriendelijke medewerkers voor je klaar. We houden het eenvoudig. Dat maakt ons een slimme keuze voor iedereen die niet meer wilt betalen dan nodig is.
Hoe doen we dat?
Wij zorgen ervoor dat je niet te veel betaalt voor een basisbehoefte; namelijk mobiel verbonden zijn. Dat betekent bij Simyo overigens niet dat je hoeft in te leveren op kwaliteit. Want bij Simyo kun je continue kwaliteit verwachten:
- Beste netwerk
- Beste klantenservice
- Eenvoud in alles wat we doen
- Een aantrekkelijke scherpe prijs
Kortom: niet meer uitgeven dan nodig is. Dat is waar Simyo voor staat.
* Aldus Consumentenbond februari 2026.
Waarom duur doen? Simyo
Written by the company
- De beste kwaliteit voor een scherpe prijs
- Bij Simyo geloven wij dat kwaliteit helemaal niet duur hoeft te zijn.
- De beste mobiele provider
- Simyo is 35 keer uitgeroepen tot de beste mobiele provider volgens de Consumentenbond.
- KPN netwerk
- Je maakt bij Simyo gebruik van het beste Netwerk van Nederland.
- Klantvriendelijke telecombedrijf
- Simyo behoort tot één van de meest klantvriendelijke telecombedrijven van Nederland.
Contact info
Teleportboulevard 121, 1043 EJ, Amsterdam, Netherlands
- 0800-8007
- webcare@simyo.nl
- www.simyo.nl
3.9
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute Garbage.
Impossible to speak with an agent to cancel the subscription in favour of a non-contractual plan.
1 May 2025
Unprompted review
Reply from Simyo
Hi Francesco,
Thank you for your feedback, and sorry to hear you’ve had trouble reaching out to us. That’s definitely not the experience we aim to provide.
You can usually manage most changes including switching to prepaid or canceling your subscription via your Mijn Simyo account in the app or on our website. If you're still running into issues, please send us an e-mail at webcare@simyo.nl. We’ll make sure to help you as soon as possible.
Kind regards,
Simyo Webcare
Reply from Simyo
Hi Best,
Thank you for your review! We are glad you are happy with our services.
Kind regards,
Simyo Webcare
Hello i just want to share my…
Hello i just want to share my experience, newer in my life was treated so rude by customer service !
Please if you can avoid this company if you don't want trouble for you.
99% they reject your application you newer get refunded for the amounts paid.
They just say call this then this number and you newer get your money back!!
Its the biggest scanm in Netherlands
16 April 2025
Unprompted review
Reply from Simyo
Hi Zenoka,
Thank you for sharing your experience. We're sorry to hear that you felt treated rudely and that your interaction with our customer service did not meet expectations.
This is not the experience we want our customers to have, and we take your feedback seriously. We’d like to look into your situation further and see if there’s anything we can do to help—especially regarding the refund you mentioned.
Please contact us at webcare@simyo.nl with your details so we can investigate and follow up properly.
Kind regards,
Simyo Webcare
They are an absolute rip off
They are an absolute rip off. I got them, because they claim to have e-Sims with internet. It subsequently has minimal coverage in the Netherlands and high fees for internet.
Their site is fully in Dutch and customer service is non-present, so it is very hard to cancel. If you do figure out how to cancel, which it took me several months, they still come with additional fees and threaten debt collection. Guess what, in this case they suddenly do have English services and respond to customer service emails. An absolute insult to the customer and stain on the reputation of Dutch telecom. Avoid at all costs and take legal action against them.
15 January 2025
Unprompted review
Reply from Simyo
Hi Robert,
Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met and that you had to deal with such frustration with our service.
We want to provide clear information and accessible support to all of our customers. We take feedback like yours very seriously and want to look into your case to make sure that these issues are addressed.
We would appreciate the opportunity to investigate your case further and make things right if possible. Please feel free to contact us directly at webcare@simyo.nl with your customer details.
Kind regards,
Simyo Webcare
Misleading advertising, poor bank supports, extortionate late fees
Although they claim Wifi calling, they do *not* support Wifi SMS that is vital for poor connectivity areas (misleading website), nor convenient payments from non-Dutch banks (no credit card support?!?), poor communication about late fees and extortionate late fees over 900% in 1 month! Avoid like the plague
29 March 2025
Unprompted review
Reply from Simyo
Hi Tom,
Thank you for your review. We are sorry to hear you are not satisfied with our services. We would like to look into your case (regarding the fees and misleading information on the website) further. Could you send us an e-mail at webcare@simyo.nl with your phone number? Thank you!
Kind regards,
Simyo Webcare
Cheap prices for good KPN service
Cheap prices for good KPN service. A few years after I signed up, they lowered their prices, and they let me switch to the lower price. Fast customer service responses via whatsapp. Seems much better, cheaper, and easier than all the other companies.
1 January 2025
Unprompted review
Reply from Simyo
Hi John,
Thank you so much for your kind review!
We're happy to hear you're enjoying our reliable KPN network and we’re glad we could offer you the lower rate when prices changed. We always try to make things as easy and transparent as possible.
Kind regards,
Simyo Webcare
I can not remout work with my mobile…
I can not remout work with my mobile network. Some kind like bad connection
7 March 2025
Unprompted review
Reply from Simyo
Hi Olga,
Thank you for your review. We're sorry to hear that your connection isn’t working optimally at the moment. We’d love to help and investigate the issue so you can fully enjoy our network as intended.
Could you please send an email to webcare@simyo.nl with your phone number and some details about where you're experiencing the bad connection? We’d be happy to look into it for you.
Kind regards,
Simyo Webcare
nice its fast also i like it thank u…
nice its fast also i like it thank u simpyo
25 February 2025
Unprompted review
Reply from Simyo
Hi Hearty,
Thank you for your message.
Good to hear that you're happy with Simyo! 😊
Kind regards,
Simyo Webcare
This company is a scam
This company is a scam. They offer cheap monthly internet usage. When you are comfortable with using them. They wait until you run out of data and DO NOT INFORM YOUR WHEN YOU DATA PLAN IS FINISHED. THEY THEN CHARGE YOU A DISGUSTING AMOUNT OVER.My plan ran out for 2 days. They charged me €205!!!!!!
They now offer the service to pay extra to be alerted when your plan is nearly over. 50 cent extra per month. So they know what they are doing and scamming people. The company is a joke
22 February 2025
Unprompted review
Reply from Simyo
Hi DMC,
We’re sorry to hear about your experience and appreciate you sharing your concerns. Customer satisfaction is important to us, and we want to clarify how our data usage notifications work.
We always send a text message when a data bundle has been used for 80% and another text when 100% has been reached. If you did not receive these messages, we’d be happy to investigate further.
Regarding additional charges, once a data bundle is fully used, any further usage is billed at the standard out-of-bundle rate if you don't buy an extra bundle. To help customers manage their data, we now offer an optional service to stop the usage when the bundle is finished. This is entirely optional and meant to provide an additional layer of awareness.
We’d be happy to review your case and find a resolution. Please reach out to us at webcare@simyo.nl.
Kind regards,
Simyo Webcare
I see there is a low rating
I see there is a low rating. I don't know why. However I only review the process order a subscription which was very easy and fast!
21 February 2025
Unprompted review
Reply from Simyo
Hi Per,
Thank you for your review.
We are happy to hear that your subscription order was processed fast! Welcome to Simyo. 😊
Kind regards,
Simyo Webcare
Monica - Great customer service The Netherlands
Monica from the Netherlands helped me perfectly. I am very glad with her service. Very knowlegdable. With KPN it took multiple calls and we didn't come further. I called with Monica from Simyo, and in 5 minutes she helped me with what I was looking for. Perfect!
19 February 2025
Unprompted review
Reply from Simyo
Hi Elise,
Thank you for your 5-star review.
We are happy to hear that you've been helped well by one of our customer service representatives! 😊
Kind regards,
Simyo Webcare
the process is very simple and clear
the process is very simple and clear. switching from another provider and keeping the phone number is super easy. installing the esim is also very straight forward. highly recommend.
30 January 2025
Unprompted review
Reply from Simyo
Hoi Han, thanks for your review. We are very glad to hear you are pleased with our services. Welcome to Simyo! Kind regards, Simyo Webcare
Everything is wrong
16 February 2025
Unprompted review
Reply from Simyo
Hi Niama,
Thanks for your review. I'm sorry to hear you are not satisfied with Simyo. Could you please explain in an email what we can do to help you or to improve your experience with us? Our email adress is webcare@simyo.nl. Thanks!
Kind regards,
Simyo Webcare
Simyo has a polite customer service…
Simyo has a polite customer service team that is completely powerless to do anything meaningful for the customers. The company actually treats their customers poorly and unfairly. If everything works exactly as advertised cool, but if anything goes wrong nobody cares and you will not see your money again. In order to improve Simyo should trust their own employees for a change and empower them to provide service.
19 September 2024
Unprompted review
Reply from Simyo
Hi Roel,
Thank you for your feedback. We're sorry to hear that you feel this way about your experience with Simyo. We always strive to provide the best possible service and take feedback like yours seriously.
Could you please reach out to us at webcare@simyo.nl, with more details about the situation? We want to take a closer look and see how we can help you.
Kind Regards,
Simyo Webcare
I had the card on time
I had the card on time, and the offer was also good
6 February 2025
Unprompted review
Reply from Simyo
Hi Thomas,
Thanks for your 5-star review!
Groetjes,
Simyo Webcare
eSIM 4 days I myself tried to let it work then thru Chat with Support Simyo succeeded!
After getting my eSIM 31 Jan '25 (Samsung Galaxy S 24+) despite all Tricks in the Book it wasn't working: no SMS received, could not set up my new (Business) WhatsApp Account. On Feb 02 '25 Mert of Simyo Support did help me with a lot of Patience and to her Best Ability. After we went thru the Simyo App --> SIMM then erase all (do this only on instructions of Customer Support!) and restarting the SmartPhone whereby in Airplane Mode on, Mert did upload the eSIM again. If you do see in the Menu above "Simyo" or "KPN" then it's all done! Also test the new eSIM by sending yourself a SMS or set up an WhatsApp Account for that Phone Number (meanwhile wait for the Code to confirm the WhatsApp Account!). Great Work Folks at Simyo over there!
2 February 2025
Unprompted review
Reply from Simyo
Hello Yahoo JRK,
Thank you for your review. We are happy to see that you took the time to place this meesage. Good to see that the customer service helped you so well!
Greetings,
Simyo Webcare
order cancelled
Tried to order a sim card, order got deleted twice. Now I am just scared they will get my money and I will get no service...
28 January 2025
Unprompted review
Reply from Simyo
Hi Tex,
Thanks for your review. Sorry to hear that you had a negative experience with us. Our sincere apologies.
Before Simyo proceeds to accept an application, a risk analysis is carried out in accordance with article 1.2 of the general terms and conditions on the basis of the personal data provided. This risk analysis is carried out for everyone. It is possible that you will be rejected on the basis of this analysis. You will always be informed by email. This email contains a phone number that you can call in the event of rejection. The colleagues in this department can always decide to accept your application for the time being. Our advice is, therefore, to contact this department
Greetings,
Simyo Webcare
Don't be fooled by their lower price
Don't be fooled by their lower price. They have zero customer service and randomly charge fees for services which are NOT included in the plan. Travel to Canada with a Canadian sim card? Expect a 65 euro fee for turning ON ur phone on a non-authorized carrier. Good luck contacting support....
19 December 2024
Unprompted review
Reply from Simyo
Hello Cristi,
Thank you for your review. It's unfortunate to hear you've had a bad experience with our customer service and have made extra costs.
When travelling to countries outside zone 1 your bundles are not valid. Therefore we advice to not use the Simyo sim card in these countries and turn off your settings in your my Simyo. We also send a text messages when entering a new country which states if your bundles are valid or if there are other tariffs.
We would like to take a look at your problem. Could you send us an e-mail to webcare@simyo.nl with a reference to this review and your personal information?
Greetings,
Simyo Webcare
Useless way of notifications to get double paid?
Prepaid esim has been deactivated, apparently emails were sent which ended in spam while commercial emails were not.
It does not make any sense to send emails instead of sms or both, it is like Simyo wants you to pay twice.
Phone provider not using the phone services for key notifications is just a joke
21 January 2025
Unprompted review
Reply from Simyo
Hi JL Palomar,
Thank you for your message. We're sorry to hear about your negative experience.
Your Prepaid connection is automatically cancelled if you do not use it for 6 months. It is true that we always send 2 reminder emails about this before your connection is actually terminated. We are sorry to hear that you missed these emails and that your Prepaid was terminated as a result.
Sometimes we can still reverse this termination within a certain period of time, but we see that your Prepaid was already terminated a month ago. When that much time has passed, your connection will be permanently terminated.
We will pass on your tip internally to also send reminders by text. After all, we are always open for improvement. Our apologies for the inconvenience.
Greetings,
Simyo Webcare
Very easy to order Esim
Very easy to order Esim. Website very friendly and easy to order extra account for my family member.
16 January 2025
Unprompted review
Reply from Simyo
Hi,
Thanks for your 5-star review!
Greetings,
Simyo Webcare
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.