Simply Log Cabins Reviews 

166
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers had a great experience with this company. Customers frequently mention that the online ordering process is smooth, while delivery services are prompt, well-scheduled, and handled by very helpful drivers. People also appreciate the supportive staff members who provide clear guidance and friendly assistance throughout the entire transaction. However, some customers also noted issues with product quality, mentioning warped timber, misaligned doors, or missing components upon delivery. A few other people also felt that certain wooden parts required extra trimming, planning, or adjustments during assembly to fit properly. Some customers additionally experienced challenges when trying to resolve these unexpected setbacks with support teams afterwards.

What people talk about most

Product

Customers had ambiguous experiences with product, often noting that the main structures are very good quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times and... See more

Quality

People report ambiguous experiences with quality, as while many reviewers praise the sturdy build, great... See more

Order

Users describe positive interactions with order processes, highlighting simple website navigation,... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as extremely helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Has taken us a couple of weekends to dig footings & put the car port together. Looks great & is really sturdy. Only challenge we had was 2 long lengths of wood that were delivered were badly bowed so... See more

Company replied

Rated 4 out of 5 stars

Scottie Corner Summer House. Delivered on time as ordered. Some dimensional errors and misalignment with front door panel. Shingle roof very effective but time consuming to complete. Two large nai... See more

Company replied

Rated 4 out of 5 stars

The log cabin is exactly the dimensions I was expecting and seems sturdy and good quality. It looks good. I misread the website and was expecting it to come already made, but putting it together w... See more

Company replied

Rated 4 out of 5 stars

Good value and nice product. Plastic beadings were missing but sent replacement within 2days. The side glasses were slightly larger and the panel had to planed before fitting. All in all happy with t... See more

Company replied


Company details

  1. Garden
  2. also in
  3. BBQ Area
  4. Garden Building Supplier
  5. Outdoor Furniture Store

Information provided by various external sources

Interest Free Credit available on many Log Cabins building kits, or £100.00 Deposit. Superb Value and excellent Quality! Contact Simply Log Cabins Today.


Contact info

4.2

Great

TrustScore 4 out of 5

166 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(166)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

A really bad experience

A really bad experience. Ordered a summerhouse as perfect (not sale) which when it arrived had 2 parts missing which they did reorder and I got. But the summerhouse has been stored for too long so when we tried to put it together it was all twisted and damaged so therefore wouldnt go together properly. I emailed them 4 times and sent 20 pictures to show them the damage of which they are just ignoring my emails. I also reported a broken lock and they ignored this too. Very bad customer service and summerhouse was like a second of which they have not apologised for or done anything about. I wouldn’t recommend them. Very poor quality and value for money

10 July 2020
Unprompted review
Simply Log Cabins logo

Reply from Simply Log Cabins

Thank you for your review. As you review is anonymous we are unable to trace your order and dont have a record of 20 photographs. If you could kindly contact us we would be pleased to review.
Thanks

Rated 5 out of 5 stars

Purchased the Prima 5th Avenue for self…

Purchased the Prima 5th Avenue for self erect . Other than a couple of minor packaging issues of hardware it all went extremely well .
If a 70 year old can erect it on his own then anyone can !
Aimee at Simply Log Cabins was extremely helpful and dealt with the hardware issues very efficiently .
Lugarde delivered the cabin without any fuss , all items were very well packed and the hardware came in a very nice holdall together with the erection instructions . I would recommend this supplier for a very good quality product . A rare bit of praise from me indeed !!

14 March 2020
Unprompted review
Rated 5 out of 5 stars

We purchased a Norland Scotland 1 …

We purchased a Norland Scotland 1 Corner Building from Simply Log Cabins Ltd without any options, but added insulation to the floor and roof as detailed on another suppliers website.

Despite some negative reviews, we found the experience very positive with a couple of problems concerning slight damage and a replacement lock having to be obtained from Estonia being dealt with to our satisfaction.

Great price and service. Highly recommended!

10 October 2017
Unprompted review

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